H&R Block

Pro: People are nice. The end.
They were really incompetent. I really wanted them to be good, but that was not to be. I showed them a form I had gotten and was told they don’t know what that is. Then I found out that is the voucher you use to submit your payment. That is a *bad* sign that they didn’t even know that!
Few weeks back I got additional refund because they calculated my taxes wrong. The whole point is that they were suppose to save you money because they help you pay less; instead they had me pay more and the IRS had to redo it to refund me.
The policy at H&R is that if they calculated something wrong and you get a refund, they refund the service fees. Trying to get that back has been a total disaster so far. Having moved out of state, I contacted the local H&R and they told me I had to come down and pick up a form to contest it, and it would take 2 to 3 months. I asked them to call me back, and I heard nothing. Then I called a week later, requesting a response and faxed my information. Again they said they would call me back. Nothing. I called the corporate headquarter, and they told me I had to contact the office that did my taxes. Called them, left a message. Nothing. Then I got a call from the corporate office saying they would send me a check withing 7 to 10 business days. Let’s hope I get it. So lots of mis-​information all around.
I guess the lesson here is to do your own taxes. You don’t save any time having it done, which was the whole point.