H&M

Worse H&M store in D.C. and that I’ve seen. Even for simple things the customer service is horrible, managers don’t help customers even when you have questions. Employees seem annoyed at just being there, and they get paid to be there how do think this will attract customers. It’s always unorganized and you can’t find anything because items are all over the place. I don’t understand why get in retail if you hate it so much, or work at a store you obviously hate to be at or be bothered. I’d give it thumbs down, zero stars if I could.

Hands down some of the worse employees of any H&M in the area. Rude, lack of customer service, and horrendous attitudes. This isn’t Neiman’s, Nordstrom, Bloomingdales or Saks, it’s H&M. You’re completely ignored at this store when asking for help, cashier’s behave as if they’re doing you a favor by even ringing you up. And due to the fact that your employees have ZERO dress code you can never tell who works there and who doesn’t. I’ll stick to the Georgetown & Habor stores from now on.

This weekend, I went to the store and purchased 6 items, one of which was a dress I was so excited about. I went to put it on today– and the store clerk, who was so excited to get off his shift, hadn’t put it in the bag. Of course I was charged for it– and I never received it. I am furious.

I love the wide selection due to the size, but the service is consistently horrible. The cashiers are ALWAYS slow. It takes at least 30 min to check out even if you’re in the express lane.

Two floor store of what I like to call the ‘grown up but more annoying Forever 21′.
I have a few issues with the set up of this place. First — the higher end section is smack in the middle of the first floor, where folks are lined up for the registers. The accessories are thrown in a corner where you can’t possibly comfortably browse without bumping into a rude teenager. Then they have some business casual thrown in with sometimes bathing suits other times pajamas? And the top floor has leftovers of whatever other kind of clothes girls wear, and then are hot mess of a sale section.
Then they have a perfectly clean and organized male section (sexist!) and nice baby section. So yeah, H&M, why do you treat your young female customers like crap but make shopping enjoyable for parents and men?
With that, the straw that broke the camel’s back happened a week ago:
It was a busy Saturday afternoon and I had ~10 items to try on. I wait in line for the dressing room and when it’s finally my turn, I’m aggressively told I can only try on 6 at a time, and then have to get out of the dressing room, go back in line and wait to try on the rest of my clothes. This is the policy to ensure that people don’t take too much time in the dressing rooms.
H&M, you are dumb. You are really, really dumb. What a perfect policy to make sure 1. I try on the bare minimum of what I need. 2. Hate you so much that I’ll think twice next time I want to spoil myself with some shopping downtown.
Online shopping it is!

I’ll confess I have a love-​hate relationship with this store.
I love the location (close to home), the baby and children’s clothes (stylish, affordable, practical, etc.) This is style heave compared to Carter’s.They have a decent collection of inexpensive maternity clothes.
However, this particular store is especially poorly run — many times there are clothes all over the floor, lines are impossibly long at the register, and their staff is unhelpful and slow. Their collection is often incomplete.(missing sizes, colors, etc)
My worst experience was one day in the changing rooms. I was 9 months pregnant, huge and had some difficulty getting around. I desperately needed a winter sweater and coat so I decided to try some on in the changing room. I was really quiet in the store so I asked if I could use the family changing room so I would have a little more space to change. The attendant looked at me and said: «Mam, these are only for customers with children». I pointed at my belly and asked her what she thought was inside it. She still refused to let me use the family room. So lame.
I’ve now resorted to using the H&M online store, though it’s a pain that they don’t accept in-​store returns.

Found some super cute stuff! It was super busy and they did a good job of directing traffic to other check outs/​dressing rooms across the stores. But their store was a MESS! It was just as messy when I was there earlier this week when there was only a handful of people there. However, it has a very good selection, and from what I’ve experienced, really nice employees!

I love H&M as a brand, but I will NEVER set foot in this particular store ever again.
Their staff is incomprehensibly unprofessional.
I used to be a loyal customer, being a block away from my office, I would go shopping there at least once a month. I always noticed that the sales associates had some sort of attitude so I always just tried to avoid any unnecessary confrontation; they were always inappropriately joking around and having personal conversations and I knew none of them took the job seriously — I mean, it’s H&M, who would? It’s fine. All was well until I actually had to socially interact with one of them.
So one time, I bought a blazer that I didn’t have time to try on, and it ended up being too big when I tried it on at home. When I went to return it 3 days later, the cashier didn’t believe that I hadn’t worn it and really showed it — he literally accused me of switching out the tag. I only realized later that the tag was different than all the other ones in the store — it was black instead of transparent. But that tag was there since I bought it and if it had really been switched, someone else had done it… either way, I didn’t even notice. And also either way… WHO CARES? He then called his manager over, who was clearly just as miserable and sick of life as him, and she defended him, saying he did the right thing to question me and that he shouldn’t be giving me the return but THEY’RE GOING TO BE NICE THIS TIME and let it go. REALLY? Honestly, even if I HAD worn it AND GONE HIKING IN IT every day for the 30 day return period, he absolutely shouldn’t have given me such a hard time.
I’ve worked plenty in retail and you do NOT talk to a customer that way, even if you do work at a bottom of the barrel place like H&M. A much better institution, such as Nordstrom, will take your shit back even if the tag is gone and you’ve thrown it into a bonfire. Why? Because it makes them more money. I’ve probably spent a total of over 2 grand at this store, and now I will never give them another penny all because of this guy’s actions. Now was that worth the $ 40 blazer you so generously let me return? I don’t think so.

Some of the racks have clothes jammed on the rack so that you can’t even pull something out to look at it. Employees aren’t very helpful. Checking out is the absolute worst. Always a long line and wait. People aren’t friendly and don’t seem to know how to use a register.
Get it together, H&M. I’ll keep buying your cheap clothes, but I kind of want to do it online so I don’t have to deal with your employees.

Don’t go here, end of story.
If u could rate this a negative I would. Rude staff, they are more concerned with using profanity and joking with each other rather than helping customers. Staff and «security guards».

While I do love the treasures to be found (and prices) at H&M, I feel like this location is quite overwhelming. It feels like there is never enough space to walk around or try on clothes. It almost feels like they entered into some sort of contest to see exactly how much merchandise they could cram into every square foot. Of course, that makes walking around with a stroller, cart, or even large purse on your hip next to impossible.
I’ve never been inside when it wasn’t some sort of mad rush. Not quite sure for what (probably a big sale I happened to stumble in on), but odds are it’s always that way. You won’t see many staff outside of the check-​out lines (and one in the fitting rooms), so it’s hard to ask questions or directions to whatever you are looking for. What you do see all the time, however, are security guards at the doors and sometime roaming around inside when it’s colder outside.
I really wish they would fix the areas where people line up to check out and try on clothes. Both seem to have no space to create an orderly queue and oftentimes end up in a large blob where you aren’t quite sure who is next. Again, I place the blame for this on the extensive amount of STUFF that is located near each area.
It’s good to go in if I’m looking for a very specific piece, but I don’t think I’d ever just wander about browsing for the sake of my personal space and sanity!

If you’ve been to H&M before I won’t bore you with the obvious (great prices, grab the essentials, decent quality clothing, sales are to-​die-​for). I will keep it short and sweet — I love this location, two levels of gloriousness. I typically skip the second floor since I am looking for more ‘essential’ everyday clothing (white/​black blouses, skirts, cocktail and work dresses).
With all this said H&Ms around the world are crowded because of the styles, prices and overall ease of navigating through the store (the location of certain items never change).
Great sale going on right now. Come here on Mondays — no lines, no crowds! Also, after-​Christmas sales at H&M are off the chain so make sure you get in when the getting’s good!

This is a pretty decent H&M and I often find what I’m looking for, though the dressing room can be chaotic and the people at the dressing rooms aren’t always polite or professional in their demeanor. I like that it’s a big store and I like the layout — the seasonal items are generally highlighted in the display. They also have a good sales rack in the back. No major complaints about this place, really.

I love h&m but this location is a bit of a hot mess. Today was a buy one get one free sale for sweaters («exclusions apply»), but a lot of employees had no idea which sweaters applied, even with the list in hand. My cashier was ringing both up full price when another employee pointed out that both were indeed eligible for the promotion. I bet a ton of customers did not get discounts that they should have received today.
In the dressing room, 3 employees were trying on clothes and taking pictures while customers waited for rooms.
Let’s be real, i love h&m so much that ill be back again but yikes. And i will definitely question when someone says a promotion doesnt apply to my purchase!

Did you know you can recycle clothes at H&M? It’s true! Their website says so, and I tried it out at this location. Give them a bag of your old clothes, and they give you a coupon good for 15% off any item. You can get up to two coupons during a visit.
And they’ll take any brand of clothes in any condition. So it’s a good way to get rid of your ratty old socks that a thrift store probably doesn’t want. The clothes are later sorted so that wearable stuff is donated and non-​wearable stuff is broken down and recycled. I’ve heard that Good Will will recycle stuff they can’t sell, but I’ve never found concrete evidence that this is the case.
I suppose they did this because people were pointing out that fast fashion is unsustainable and bad for the environment.

I gave the store itself 4 stars. I am not a fan of H&M, but it’s a nice store for those who like it.
The staff is friendly and the store is tidy. It was a bit cluttered though. Their floor team should leave more room to walk around, especially in the accessories section.

I’ve been in this store before when it is super crowded on a gorgeous Saturday.
Today, on a Tuesday morning, the store had customers but was easily navigable. This H&M has security guards on the first and second floors, and unlike the other stores I went to, they did not greet me. It’s cool.
Lots of affordable stuff, but my experience has been that much of their cotton stuff shrinks after a few washes. That said, they do have a great selection of basics and current items on both floors. Women’s merchandise is on both the first and second levels while men and children are upstairs.

Friendly and Amusing Customer Service /​Cashiers. Absurdly long lines.
But most of all, who knew the quality at one of the lowest price-​point retailers could dramatically decrease in just two short years? After watching the camisole quality decrease at Nordstrom’s BP department, I thought «if I’m going to buy crappy quality, I’d rather pay less,» so I went to H&M. Also, because quite honestly, the quality of my H&M camisoles from two years ago were better than Brass Plum’s (and cheaper!). The comparison was something like $ 5 – 7 @ H&M vs. $ 15 – 20 @ Nordstrom’s BP department.
However, after buying two black & white camis over the weekend, and then trying them on at home the next day, the quality of H&M’s products had decreased lower than Brass Plum’s! *sigh*
I am not averse to higher prices, per se, but I want quality. And most of all, I shop for value (price/​benefit comparison, FTW!).

I’m giving this place four stars rather than three because I’ve seen other H&Ms and they can be really bad. This locations gets busy because it’s a high traffic area. The store is pretty clean to the other H&M stores. It doesn’t have that much of variety and the men’s sale section is not only small, but it keeps moving.
The line situation can be horrible. Like lunch and any time after 5:30, but before 7, expect to be waiting for some time.

«That’s what she said» series: «Where is it?» edition.
I like the Tyson’s one better since it’s easier to visually navigate. Jewelry selection was pretty disppointing. They had like one nice hair accent, and too many chintzy plastic rings. Some cute dresses and sexy bras, but we kept our wallets in our pockets. Salesguy at the register was super friendly, though evasive of cameras. Even if he got a detail wrong, I’m not hating since it was the end of his shift. Bought a cute wristwrap and fuzzy scarf. Surprised to not see more awesome potential work clothes; probably going to be back Saturday morning for an item release.