FedEx Ship Center

Consistently understaffed. And I’ve repeatedly been told my package was ready, only to come there and they still have to locate the driver to determine what he did with the package.

Incompetent lazy imbeciles– to put it nicely.

It’s clear that the staff at this location are a bunch of incompetent, lazy morons. The delivery guy came to my apartment three times to deliver a package, only to leave a note on the door each time without ever knocking or contacting me. I specifically made sure to work from home so that I could be there to sign for my package but this ass hat never knocked on the door. And then when I called the office to complain, the extremely rude and obnoxious female employee said it was MY fault because he had clearly tried to deliver the package, and then she hung up on me. I think the icing on the cake was that they sent the package back to the shipper so I still have no idea what was being delivered to my door. Ridiculous.

This place is the worst. I had a pre-​paid Fed Ex shipping label from my company unfortunately I could not print it at home. So I had to go to a FedEx location. After waiting 10 minutes while employees were standing around socializing I got my turn at the counter. I told them I had the pre-​paid Fedex shipping label but needed it printed. I had done this at other locations of UPS and Fedex before with no issue. They just scan the barcode on my phone and their machine will print out the label.
But the customer service here is lazy and terrible. The employee heard the word «print» and latched onto that and ignored everything else. «We don’t do that here. You need to go to a FedEx Office center». I explained I didn’t need a document printed but merely a FEDEX shipping label to affix to my package. You know… what their registers print out hundreds of times a day for every other shipping transaction. Still got the same surly response of «this is a shipping center not an office center».
This is a cop out and not acceptable.

I would give them 0 stars if I could. They are completely incompetent and don’t care about the customer. It took them almost an hour for me to ship 3 packages.

Ugh terrible. Do whatever you can to avoid coming here. Always crowded and there is only one person working here. You’ll wait and wait. ZERO customer service, you’d think they were paying you the way conduct themselves.

this place sucks! customer service 0… delivery service 0000. i wish i could give it 0 stars. ugh!

I was a bit unimpressed with their service. I waited in line as the white, older male behind the counter serviced a customer and gave him every excuse in the book on where his package could possibly be because they could not figure out why the currier left a ‘We Missed You’ post on his door yet the system states it was delivered. When it was my turn, he tells me that my package will not be available until after 7pm when the currier comes back despite receiving a phone call this morning staying that they wouldn’t be able to deliver my package at 5pm and they would hold my package for me today to pick up! A clear display of an unorganized office that lacks communication and follow through. I should not have to be chasing my package around!

On Thursday ³⁄₂₇ a notice was left on the door of an attempted delivery. I contacted FedEx who told me I could sign the door notice, leave it attached to the door, and the package would be left on Friday ³⁄₂₈. I signed the door notice and taped it to the door. Today, Friday ³⁄₂₈ I returned home from work to find another door notice stuck next to the original. I contacted FedEx who transferred me to the local hub. The local hub is refusing to re-​deliver today. They also claimed a manager was unavailable for me to talk with. I am severely upset over the handling of this incident. I am unable to drive to pick up the package and I need it today. I feel I am being inconvenienced for FedEx’s improper handling and refusal to admit fault or correct the error.?

If you are not sitting on your doorstep waiting for your precious package all day, rain, sleet, snow or 40 below then expect to take a little trip to Eckington because they didn’t want to go to your house in the first place. The reason why I have my stuff delivered to my home is so I don’t have toput up with the SOUR PUSSES at Eckington Place!

Was looking for more information on a lost package and a package that was being held for me at this location. I couldn’t find their local office number so had to go through generic Fedex support to then transfer me to the local office. The lady who picked up said yes we have 1 package for you. I thanked her and then asked about my lost packed. She just started to repeatedly state the hours of the facility, disregard my question, and speak over me. I repeated that I knew their hours and I was asking about a specific package. She once again began just stating the hours of the location ignoring my question then hung up on me. Worst customer service I have ever gotten from a Fedex location.

So, during my trip to Miami, I drunkenly walked in the water with my phone in my trucks, after I was specifically warned not to. That’s neither here nor there. Anyhow, I obviously had to order a new one, and I was pleased when the phone insurance company, Asurion, told me that I could have it the very next day.
Being as though my phone is my life, I was enthused to hear about this and I was salivating at the idea of my phone coming the next day. Therefore, I had it shipped to my job, so I wouldn’t have to go one second longer without my baby. BAD IDEA.
I get to work, late, at my usual time, 9:15, to find that I have a voice-​mail. Turns out that Fed Ex tried to ship my device and apparently said I needed to «confirm» my address. So, I call to «confirm» the address and I tell them the Exact address that I told them before (the correct one) and room number. I specified the building I am in and the Department that I work for and obviously they have my phone number there if they called me.
So, the lady tells me that he’ll try again in the afternoon shipment. This idiot shipper comes to the building and again does not deliver my phone. I am tracking it closely online, so I call the office myself this time and ask what happened. The guy wasn’t answering his phone, but eventually they gained that security told them that I had moved or something. This upset me for two reasons. 1. F*ck what security says, I have told you 3 times a specific address, don’t even bother with them; just come up and investigate yourself. I know this can’t possibly be the first time Fed Ex has had to deliver something to this building, so what’s the big deal. 2. CALL ME. I give my number when I place an order, CALL IT right there on the spot!
At this point, I don’t trust that Fed Ex is competent enough to deliver it properly, so I go pick it up myself at 8:30, when they tell me the guy gets back. Not surprisingly, he doesn’t get back until 9. This experience was stressful and pathetic. I don’t know how I can give an address any more accurately than I did. From now on, I will stick to having things shipped to my home residence. Epic Fail.
*Edit: The only good thing about the customer service here is the lady workign the front desk. She was cool; and she gave me a stick of gum as I waited. Also, when I got my package, I noticed that they had my phone number written incorrectly (idiots).

Had to pick up a package myself from the distribution site because they kept messing up my delivery for four days. What a pain.
Update — Actually they sent it to a local fedex rather than me picking it up from the distribution site. Still ridiculous.

This place is pretty bad-​ass. Being able to see all the FedEx trucks on the second floor of the huge building getting repaired or filled with deliveries is pretty neat, and the ability to have my packages held here, very close to my residence, for me to pick them up at my leisure – until 8:30pm on weekdays or 6pm on the weekends – is incredibly convenient.
I imagine the customer service experience will vary depending on if your FedEx rep had a bad commute to work, or if her husband remembered to wash his dishes, or how the Redskins played on Sunday… but I’ve yet to run into difficulties. Well, except for that one security guard who actually took a moment from talking to her BFF on her celly to berate me for exiting out the wrong gate.
Just a note, they’ll ask for identification when you enter the main gate, so make sure to have some form of ID with you.