Emily Jeter, OTR/L, MSPT, CHT – Jeter Rehab Therapy

My experience with Emily and her team. I was diagnosed with a tendinitis in my right shoulder due to calcium in the bursar. After my cortisone shot in November of 2015, I had to go to rehab.
On my first visit, my right hand couldn’t reach behind my back. Problem solved in 45min! And since then, every single visit that I make to their office, I bring a milestone/​accomplishment back.
I like how their staff is so friendly and interact so well together. I love how Emily stops by my pod and gives suggestions to the therapists about new techniques to use for recovery. Emily is a fountain of ideas.
I love how the therapists, ALL OF THEM, know what they are doing. Their hands can do miracles. All the time I go back, they start feeling my back to find out the spot that is causing pain.
I am wrapping up my treatment, but they have done SO much for me that I have no problems in giving them an endorsement.

I went here for a single visit because the doctor sent me to Ms. Jeter. I didnt choose the place. It was very small and a bit strange inside, a weird vibe. The lady at the front desk insisted I pay for the visit beforehand becasue she said the service cost was supposed to go toward my deductible. I told her she was wrong and even called the insurance agent for them to speak with her. Even though the whole thing was settled on the date of service, it was hectic. last week, I received an incorrect bill for the service. The company still billed erroneously, charging me money and more headaches. I called them and explained but to no avail. Asked to speak with Ms. Jeter and after she listened to what I expalined, she yelled out that her staff was great and did the right thing and told me she would void the bill and be done with my case! I hope I get the voided invoice in the mail. we’ll see.
As the owner and practicioner of a health care facility, Ms. Jeter should be more respectful of patients and not over charge them over and over again. Its wrong!

The absolute worst. Does not care about patients. Spends no time with them. Staff is not trained well enough. Highly recommend going elsewhere.

I love the staff at Emily Jeter rehab. They’re personable, helpful, and funny. You almost forget you’re at the office for therapy. They do everything to make sure you’re comfortable. I’ve had physical therapy in other clinics before and none have been as thorough as the care I received in this office. If I weren’t moving out of state, I would definitely continue the rest of my thumb therapy here. If you’re doctor refers you to this office, call them immediately and make your first appointment. Thank you Emily, Leora, Maura, Marlene, and Mark for all of your help.

I went to Jeter rehab for back pain and had a mixed experience. On the one hand, I definitely felt better — which is the point of rehab. I also agree with other reviewers that the staff is exceptionally friendly — especially the new receptionist. However I really disliked the «community treatment» approach where whoever is free does the next part of your therapy — meaning you have 2 – 3 people working with you across your 1 hour visit. Several times one therapist would recommend one option as a next step — like oh we should teach you some strength training movement to help with that, but then they’d leave and a new therapist would come along 5 minutes later and do stretching instead — and I’d never do the strength training unless I prompted them. I’m fine prompting, but I just feel like I shouldn’t be the one in the driver’s seat of my recovery. It just makes all of their recommendations feel haphazard instead of targeted. If I need rehab again I think I’d find a place where someone was assigned to me to specifically monitor my wellness and would be able to really notice the nuances of my recovery.

Emily and team are wonderful. They’re personal, knowledgable and help get results. I went for neck and shoulder pain, and was given myotherapy treatment. Unfortunately, I had to move out of state so I had to switch doctors, but I’d definitely reccomend going here for any PT needs. Another friend recommended me to her for foot PT. The only thing that could improve is the billing. It’s done through check and mail, which seems outdated and is a small hassle.

I went here twice a week for several months due to a hand injury, and she overcharged me for each co-​pay and never refunded the money. And my finger is still crooked.

I have been working with Emily and her team for over two weeks and I am incredibly impressed by their level of professionalism and care. They are skilled and really take the time to listen and work with their patients in a holistic way. I would recommend to anyone!

Physical therapy wasn’t something I knew much about three months ago. When a primary care doctor told me I should make an appointment, I thought it was odd. I assumed the problems with my leg were me being a wimp and I just needed to walk it off.
Well, I was wrong. And now, while I’m still going to PT, I can actually run. Previously, a long walk would cause three days worth of pain in my leg. They give me what I need when I’m at my appointments, but also make sure I have all the information to integrate stretch and exercise into my daily life. Honestly, they’ve given me motivation. Knowing that they care about my recovery and success helps me push myself. So if motivation is a problem for you, you’ll find it at Jeter Rehab as well.
From Emily to Marcus, Marlene to Tidiane, the techs, other massage therapists and office managers (I’m terrible with names, but they are all fantastic), everyone helps you reach your goal.
Maybe I’m being cheesy — but Jeter Rehab has changed my life and maybe even saved it. I’m up and moving and on my way to physical fitness, which is the corner stone to good health.

Thank goodness for Emily and the team at Jeter Rehab!
In the last 2 years, I’ve used Jeter Rehab for treatment of shin splints and chronic IT Band Tendinitis. Two weeks ago, I ran a half marathon pain free thanks to their excellent care! I’m exceptionally grateful to the Tidiane for careful oversight of my progress and to Mark for the best massages in DC!

I called there to try to set up an appointment. I have Aetna– my insurance does not require a doctor’s referral to get therapy. I was very rudely told by the receptionist, «Well this office does require one.» I’m not sure why they would operate a business like that. Thanks but no thanks– I will look elsewhere. And a tip to the receptionist– a friendly tone would be appreciated.

Although the physical therapy I received was very good the communication and insurance practices of this office are terrible. I have Aetna PPO which means no referrals necessary. The office kept insisting I needed a referral to see dr. Jeter. I called Aetna who confirmed I do not. I had to argue multiple times with the office to get them to see me. Then my husband tried to make an appointment. Same issue. There are so many physical therapists in dc. It’s not worth the energy to argue with this practice. Seek help elsewhere! That’s what we are doing.

Seriously, I wish I could give Emily Jeter 20 stars. Her staff and herself have been integral in the health of my feet. Physical therapy in her office is unconventional, in my experience, but it’s been the most beneficial form of PT I’ve had in my over 20 yrs of feet injuries.
Marlene and Rachel are just awesome. Her reception staff is pleasant and helpful in billing issues as well as appointment changes. I have moved back to NY and currently am seeking out a new PT, but wish every day I could just go see Emily.

Their physical therapy is very good, but they do not communicate very well with you. I didn’t see their specialist, which was not made clear to me. They are not very frank about a lot of things. Their receptionist has very poor communication skills.

This is hands down the best healthcare that I have ever received. I absolutely love Dr. Rozmaryn, Dr. Jeter, and their staff. They are professional and actually care so much.
Rachel, Krystin, and Marlene, did most of my therapy and I have been going for almost a few months now. Everyone is just so considerate and friendly; they really do make the healing process bearable. I remember they actually called my home in California to make sure that I was okay and coming in soon. I’ve never had a problem waiting just because you do have to schedule your appointments very much in advance. I would recommend this to anyone who needs orthopedic help.

Very disappointed by service & staff! worst experience ever. Had two sessions and it super aggravated my pain. Additionally, I found the staff and therapist unprofessional, rude, not welcoming and unfriendly. They just gave me 15 – 20 mins sessions each time, when it was supposed to be at least 45mins. It was as if they are trying to get you out of the room as soon as possible for their next customer. I have changed my therapist now and will not recommend Emily Jetter“s practice.

Only three reviews so far? How can that be? Emily’s is the only place I go for PT. In my 60’s, I’m still as active as I was years ago, so I push my body hard. As a result, I’ have needed work on a shoulder, both thumbs, lower back, and now, a knee. Everything done by Emily and her staff has produced outstanding results.

I forget how many times I’ve been to see Emily & her staff. They’re the best — don’t bother looking further!

I have been going to Jeter Physical Therapy for the last four months and could not be happier with the practice. Emily Jeter and her staff are the kindest medical professionals I have ever had the pleasure of meeting — they truly care for you, your body, and work collaboratively to help fix or control your ailment.
There are always openings within a few days, and they can be scheduled at flexible times throughout the week — some days the practice opens earlier or stays open later which is helpful in accommodating the schedule of it’s working patients. They also, for reference, close early on Fridays.
While physical therapy treatment differs for every patient, I have been happy with a combination of mechanical, temperature, movement, and massage treatments that target a very specific region of the body. The team works together to provide services based on their specialties — such as those I just listed.
There is a nice collaborative and community feeling to their office, which had initially thrown me off as it is generally one large room with a changing room and two private exam/​work rooms. Whining is not tolerated (so says the sign up by the window, although I have yet to hear any complainers), and pet photos, magazines, and the low hum of the news are plentiful and will keep you entertained.
I can not say enough positive things about Jeter Physical Therapy. While having a reason to go to physical therapy is a bummer in the first place, I’m fortunate that my referring physician knew about such a gem in DC, and I hope others continue to be helped as I have been by this caring team.