Embassy Cleaners

Friendly and convenient. This is for tailoring and repairs: I had a cashmere sweater with a very noticeable laddered hole that came back beautifully repaired. I’ve also had work skirts tailored for length and they’ve come back fitting really well. I’m giving it 4 stars because it’s expensive for regular dry cleaning but I would rather pay a premium for service that I can trust than go to a dry cleaning «factory» like zips.

Avoid this place.
We had a fair amount of dry cleaning to do– seven men’s shirts, two suits (one of each gender), and another pair of men’s pants. We offer to pay then, they say «don’t worry about it, come back» and hand us two pieces of paper, the top being a receipt for $ 11, and rush us out the door. We talk about how excited we are. On later examination, there was a second receipt, for $ 38, that was handed under the $ 11 one, which had one of the dress shirts (we don’t even know which one was deemed the more expensive one since they’re all pretty similar), the suits, and the pants, but it was too late to deny our service. I have no idea why they would ring it up on two separate receipts except to deceive us. Our clothes didn’t look any better than usual.
If they were upfront about the cost, we would have gone to Zips like usual, but we wanted to try a smaller business. I’ve certainly done loads that size or more at Zips and paid nowhere near $ 50– I can’t even think of paying more than $ 30. Though this is the place closest to our home, it is the last we will go to now.

I’ve been here twice and while the people are friendly enough, I haven’t been at all impressed with their service. They over charge every time and it’s not that good of a product that they’ve offered me. The dry cleaning I had them do didn’t feel clean (I don’t know how else to explain in) the one time they did it for me. Another time I needed to get some clothing hemmed, nothing too complicated, but it was clear that they were outsourcing the job meaning that they had to double the usual cost for them to make any money on it. Which is understandable because, you know, business. But when you start charging upwards of $ 20 to have waist taken in just a little on a skirt or $ 15 just to have a pants hemmed an inch up, then you’re getting ridiculous. I was pretty unhappy with the results, as well, not because the clothing didn’t fit – in fairness, it did fit – but because the seams were coming out on two items that they did for me. I’m very unhappy that I’m going to have to take the clothing back to have it redone.
In short: Save your money and energy. There are two places two blocks down the street that will do your dry cleaning for a fraction of the price.

Very expensive, still don’t get what you pay for. I brought a wool winter jacket and it was almost $ 20 because they charged me separately for the jacket’s plain wool belt. I would have taken the belt off if I had known that. Despite the price, I still didn’t get my jacket back for two days (they claim same-​day service). And while the lining looks much better, the sleeve cuffs basically weren’t touched. I don’t understand because that has to be the dirtiest part of a jacket. I thought they might be stained forever, but I spot cleaned them with a wet paper towel and was able to get a lot off.
Shoddy work, sticker shock. I will go a few blocks further to the cheaper places next time.

If you have a straightforward, to-​the-​point, «just need this blouse ironed and pressed» cleaning job, Embassy Cleaners can probably take care of it. But after having availed myself of their other services (alterations and shoe repair) I’d have to say — go elsewhere. I asked them to insert those little cloth loops on the inside of a silk dress so that I could easily hang it from hangers. They did — but then PINNED THE DRESS to a hanger. Silk dress + safety pins = unhappy customer. However, they didn’t charge me for the alterations when I explained the issue. Their shoe repair is shoddy (ha — see what I did there?) — the rubber is very cheap and comes unglued quickly.

The man who owns this place is lovely and he certainly knows how to run a business on strong customer service, but I don’t think the actual dry cleaning service is very strong. My husband gets his shirts and pants cleaned here every week but each time I bring something (dress or skirt), it comes back misshapen and not clean. I wanted to love this place because it’s on my way home from the office but I haven’t had one piece of female clothing come back the way it went in (in terms of shape). I have even dropped off a dress with a spot on it, and it came back ironed but with the same spot. I pointed it out to the lovely lady at the register and it seemed like they didn’t even try to spot treat. They kept the dress and the next time the spot was out. That doesn’t make sense to me. Sadly, too many of my well-​loved clothing items have come out of here slightly worse than when they went in, so I’m going to have to take them elsewhere. However, this place is great with men’s dress shirts and dress pants, so they will still have our business for my husband’s clothes.

The short story do not come here they are rude, will lie to you, and are extremely unprofessional to say the least.
I dropped off a pair of shoes for repair at Embassy Cleaners three weeks ago. At the time, I was told it would take three days to fix a broken zipper on my right shoe (I gave them the left shoe as well so they could match the style). When I returned after three days, they told me the person who repairs the shoes would be out for another four days. Returning for a second time, they told me the shoes had been sent out for repair and would not be available for another two weeks. I found this to be unprofessional, but accepted their story nonetheless.
Upon returning after that two week period, I was given my right shoe back– in worse condition then when I had dropped it off (not only was the zipper still broken, but the heel was broken off as well). The manager then told me that he did not have my left shoe, which was in excellent condition. He repeatedly dismissed my claims that I had dropped it off, despite the fact that on the receipt it clearly stated I had left two items. The manager refused to check the video cameras insisting he would call me later and I should leave. Refusing to leave, he once again tried to pass off my claims until I insisted we view the tape together, which took almost an hour. The video clearly showed me dropping off both shoes. Seeing this evidence, he then began to avoid my presence in the store; at that point another worker, who was with us the entire time, suddenly found my left shoe and returned it to me.
When I requested my receipt back so that I could report this event, the manager then refused to return it to me. After another 30 minutes of him calling another manager and telling me I must go, he finally handed over the receipt. All in all, I was in the shop for nearly two hours trying to deal with this outrageous situation– at no point was I issued a meaningful apology or spoken to in a respectful, business-​like manner.

These guys are great! I’ve been coming to Embassy Cleaners for the last few years and the people working behind the counter are always very nice. If you need your clothes ready by a specific time, they will generally do their best to accommodate customer demands. In addition to dry cleaning, they also fix shoes and do basic clothing alterations. All you really to do is ask and they will probably do it for you! Oh and if you’re driving, there is parking available in the back.

This Place Is crazy over Priced… For two pants and a jacked I’m paying $ 19… The Quality isn’t that good either they fail at removing stains… The dry cleanings fine but as long as u want to pay…

I’ve only had shirts cleaned here. But they’ve done a good job with them.
Prices seem reasonable, and I’ve never had any problems.
Staff is friendly.
There is parking behind the store, and you can enter through the rear.

Destroyed a skirt with no apology and gave me the run-​around! Stay away! Mr. and Mrs. Hong run Embassy Cleaners (Mrs. Hong wears the pants, no pun intended!)
Just the facts: I’ve been a customer there on a weekly basis for over two years but have had a series of issues over the last year (broken buttons, missing belts, newfound pulls in sweaters etc.) but this was the last straw…
2 month old skirt (orange and white floral skirt) comes back completely bleached out and stain treatment area is particularly bad
The skirt was conveniently placed/​hidden in the middle 15 or so pieces of hanging clothes
At the shop, I noticed it, pulled it out of the plastic in front of them and said very politely, «this isn’t good»
There was no denying the skirt was destroyed, it was very obvious it wasn’t right but Mr. Hong had no apology or acknowledgment that it was destroyed, he said he would discuss with his wife
I told him it was $ 78 from Anthropology and I would get a picture of the original as well as my receipt; I did that the next day and he said come back when Mrs. Hong is available.
I went back THREE times and he said Mrs. Hong was unavailable; the fourth time I finally said, «I need to get this resolved, perhaps you can call her.»
By phone, she said «no» about ten times then offered me $ 50 in store credit. Unacceptable.
She offered me $ 78 in store credit. Unacceptable. (PS I still paid the dry cleaning bill too when I first picked up the items, which was dumb of me!)
Finally, Mr. Hong took the phone back and reluctantly wrote me a check for the $ 78 and said, «Now leave!» I asked for the skirt back and he said again, «no, we paid you… now leave.»
I was saddened by the lack of integrity and business ethics of Mr. and Mrs. Hong and the way I was treated after two years of giving them my business (which probably is in the $ 1000’s).
I mean, I probably would’ve continued to go there if I felt they had done right by me. Instead, I’m disheartened by how poorly the situation was handled and I hope other Unilocalers won’t continue to reward these shop owners with their business.

This is for alteration services only.
After getting a pair of wool pants shortened twice at Han’s Dry Cleaners, I was too embarrassed to go back for a third time. I decided, instead, to try out Embassy since it is much closer to my apartment. The one-​stop Metro ride also seemed a bit silly.
The woman that assisted me was extremely friendly and welcoming. She told me that the alteration would cost $ 12, which is about the same price as Han, and most other places I’ve gotten pants shortened.
After reading all of the negative reviews, I was really worried that my pants would be torn to shreads, or even worse, completely missing. Ok, so true to the reviews, I couldn’t understand half of what the cashier was saying. But my pants looked great, and were finally the right length! The alteration was also done very well, and the seam looked as if it was there when I bought them.
I’m not sure how the dry cleaning is, but if you live in the area and need your pants shortened, this is the place to go.

So expensive I don’t even want to think about it. Shirts are the standard rate ($ 1 – 2), but pants, women’s dresses, suits, sport jackets, and everything else are exorbitant (well over $ 5).
They do a fine job cleaning and they are really nice people, but it’s just way too expensive. Oh, well, back to Zips… sigh…

I’ve had pretty good luck with Embassy. I use them mostly because they’re on my way to and from work, and have same day turnaround if you get your stuff in before 9am. I’ve had the sleeve buttons on a few shirts chewed up by them, but that’s actually happened with every dry cleaner I’ve ever used, so I’m starting to think it’s the norm.
The staff has always been friendly and quick, I’ll continue to use these guys until they either ruin something, or I move.

My dry cleaner. I would say «perfectly average» if not for the very pleasant man who I believe is the owner or part owner. They have never (knock wood) lost any of my stuff and are generally fast with alterations. Shoe repair is available, but done off premises so turnaround time takes longer. Parking on-​street (Connecticut) is tough, but there’s a small lot in the alley behind. There are cheaper places nearby (including places that charge $ 1 per piece), but Embassy is very convenient for me.