Elizabeth Taylor Medical Center

CAN I GIVE ZERO!?! When I looked on their site a few years ago in 2012 after being raped by a girl and my dad who is a physician telling me to do NOTHING ABOUT IT due to the sex of the perp claimibng there wouldn’t be enough evidence so do NOT even bother getting tested!!! I saw on their site and heard from a few other locals (as in people from Montgomery County) that they test from ALL OVER the DMV!!! When I got through to them after SEVERAL phone calls and emails they said, «DO NOT bother and DO NOT believe everything you read ONLINE»!!! However, this was coming from their official website (I have gone back and checked the link but I guess AFTER I called them out on it they got rid of it as the link’s broken!), «That they would test and treat anyone in the LGBT community for STDS/​AIDS/​etc. in the DMV visiting or otherwise!» It said nothing about not testing you if you were a rape victim or ANYTHING and 8 to 9 times out of 10 how do such things happen!?! They questioned me over the phone as to why I wanted to see them (how it occurred) and I told them I was raped by a girl whom I knew and was a total psycho! They claimed, that since they do NOT have lawyers that work in the DMV DO NOT come see us to get tested and DO NOT believe what our site says about such things to the contrary! We CANNOT help you because if you take your results to court we don’t want any liability issues!!! WTF!?! IF THEY CLAIM TO OFFER THOSE SERVICES TO THE DMV ON THEIR SITE THEN THEY SHOULD BE PREPARED TO LEGALLY BACK THEM UP FOR THOSE WHO DO GO THAT FAR AND IF NOT DO NOT OFFER THEM TO THEM OR LEAVE SUCH POSTS ON YOUR SITE TO MAKE US THINK YOU ARE!!! SHUT THEM DOWN!!!

I have been using the clinic for about a year now. My only complaint is that some of the people at the intake desk tend to have an attitude on a regular basis. This seems to be the standard for the vast majority of businesses in the Washington DC area. Please do not think all of the intake persons are guilty of this unprofessional behavior, but some are.

If you’re a new patient DO NOT be late to your appointment. Be 45 minutes early or they will give your slot to someone else and you’re just SOL.

Well, since I never got to go to this clinic, my one star reflects their poor management and customer service. I made an appointment in January for mid-​March. A week before that, I was cancelled on and rescheduled a full month later. Then, again a week before my appointment, I was cancelled on and rescheduled for nearly a month and half later. I was told there was no cancellation list, but that I could call every morning to check for a cancellation.
My experience just demonstrates that they clearly lack proper management as their doctors are unreliable and they are unable to deal with a cancellation that is their own responsibility. But on top of it all they have little concern with the patient experience.
I cannot recommend attempting to see a doctor in this place to anyone, but perhaps anyone who has made it to see a doctor has had a better experience.

I went to see Dr. Deborah Smith, a gynecologist for an annual pap. I waited for 1 hour past my appt time in the lobby with no word from anyone that there was a hold up. I finally went to the front desk to inquire and she said that it would just be a bit longer and after another 15 mins or so she escorted me to the patient room and told me that the doctor went to the hospital for an emergency about an hour ago. I’m not sure why no one let me know sooner that the doctor was not there for my appt. so I could reschedule. I took half a day off of work for this appt. Then she lets me know that a general practice doctor will perform my annual pap and if that would be okay. I felt like saying no, I want a specialist who is knowledgeable in this area of medicine but I did take time off work and waited an hour. I rationalized against my better judgment and said it was okay. She gave me a gown to change into and then left the room with the door open. Then some strange man comes into the room as I’m about ready to close the door and change out of my clothes into the gown and he walks around the small room with me in it. I ask who he is and he says the janitor. Are you kidding me??? Some stranger enters the room, doesn’t say a word, looks around the whole place and I’m suppose to feel safe here. The only redeeming quality was the front staff was very nice and very apologetic. This place was so unprofessional that I had had it and left. I would never go back here.

I’ll give this clinic the highest compliment you can pay a doctor’s office: I actually got in at my scheduled appointment time. Actually before – I showed up early, and they took me back right away and took my stats. Dr. Smith is very nice. Checkout was very efficient, and they make it easy to call and get a prescription refilled. All in all, the entire appointment took about 40 minutes. Definitely will go back.