Dupont Cleaners

Won’t be returning, which is a shame since we’ve been coming here for over a year.
They lost a slip that came with a dress (not a huge deal in the grand scheme of things) but the way that the owner dealt with it was absolutely appalling. He wouldn’t give me a refund, he wouldn’t — and couldn’t — offer an explanation for what happened, he just told me it was my fault that I didn’t check the receipt to make sure the woman at the registered notated that a slip was attached to the dress.
The worst part was that he stormed out of the store TWO times in the 30 minutes that I was dealing with this. I don’t know who gave this guy a lesson in customer service, but I’ve never had the owner of a business do that to me.
So, if they won’t give me the refund for something that was, at the end of the day, their fault, and if they’d rather walk out of the store than have a calm conversation with a longtime customer, then I’m not going to continue to give them business. You should think twice before you visit.

Will not be going here anymore! Have had two separate bad experiences. The first time, my boyfriend’s two nice dress shirts came back with the top button cracked in half from the dry cleaning. We gave this place another chance and came back and explained what happened and asked that his shirts be hand pressed and not machine pressed to avoid this. We also paid to have the top buttons replaced. When I picked up the shirts, the buttons had not been replaced and another button was cracked from a new shirt we dropped off. never again.

The best in dupont!

Ugh, another one bites the dust. Have loved this place for several years, wonderful sweet Mongolian woman manning the front, did all the dry cleaning on-​site, which everyone knows is better and more reliable than sending off-​site. Last week, I come to see that the place has apparently been bought out, Mongolian woman is gone, and things are already on the wrong track… firstly, they just confirmed for me that they are no longer doing the dry cleaning on-​site. Not only this, but they have raised the prices on alterations! I let them know that they had lost my business. But this is DC and every place has just as bad service as the next so where to go from here???

As a few other people writing reviews before, I found this place great… until some disaster happened. So I am taking 1 star off for them losing my suit, 1 more off for their unacceptable «policies», and 2 off for the rudeness and appalling way the woman treated me when I came with a problem.
So it happen that she returned to me a suit that was similar to mine, but not mine. I realized this only a couple of weeks later when I had to wore. I guess those things happens when you deal with hundreds of pieces of clothing a day. But how rude the reaction of the clerk was was just incredible. Reportedly she looked into all the suits that could have been mistaken by mine, so she concluded that it was «impossible» that she had given me wrong suit, and that it was my fault for no having kept the paper tag, realized early, or maybe I had taken someone else’s suit somewhere else –which was clearly not the case. As a grand gesture and a lot of blaming me for the problem, she offered applying their policy for this situation: «up to» (subject to her grace) 10 times what they charge for the piece of clothing, «in credit store». Obviously, I am not even close to going back there ever again.
Overall, I guess it’s a good (hence a well-​deserved one star) until something goes wrong, and then you’re better off just quietly accepting your loss than dealing with their horrible customer and insulting manners.

My apologies to the owner of this business. I wrote the review for the wrong dry cleaners. This cleaner is awesome! I will repost my comments to the appropriate cleaners.

Dupont Cleaners was able to alter a slightly complicated dress for me in less than two days! I had to fly out of town for a wedding on Friday morning, and dropped off the dress on Wednesday morning. The seamstress did an excellent job and for a very reasonable price. I would definitely bring future alternations here.

i used to like this place, but no more. admittedly, i’m a bit of a stickler when it comes to my shirts. June and I had a good thing going for a while — i would bring in about 5 shirts, inspect them on-​site, and about 2 of them would need to be re-​ironed, and June would be happy to do it again.
about a month ago, i brought 3 shirts in. when i came to pick them up, 1 little shirt was clean and ironed, 1 little shirt looked like it got into a fight with an iron and lost, and 1 little shirt came back with a black stain on the collar that had not been there before.
i was a bit surprised, asked June to re-​do the 2 of them, and she hesitated but agreed. i came back the next week for the 2 of them. the non-​ironed one had a new pink stain on it. the one that had the stain had an additional stain.
this place is cheap. new stains are free.

Great place. They clearly hand iron so your shirts don’t have all the random little creases you get with the places that use a pressing machine. Fast turnaround, pretty cheap and friendly. I would be wary of getting any tailoring done (I had one pair of pants that had to be redone elsewhere), but for cleaning they are great.

I joined Unilocal initially just to post a review on this place. I had a sport coat tailored there and it turned out horrible. When I tried it on and expressed my concerns, the lady argued with me about how it looked and told me the issue was that I must have been wearing a thicker shirt when I had it fitted; she refused to make any changes and seemed to be more concerned with getting in trouble with the tailor (who does the work off-​site and is not involved in the fitting process at all). A botched tailor job is one thing but to refuse to correct it is another. Plus the cost of alteration was $ 110… absolutely a horrible experience.

Worst dry cleaning experience EVER! Do not go here unless extremely desperate! Way more expensive than their competition just down the street.
First waited for about 10 minutes as staff were yelling and complaining at each other in the back of dry cleaners and did not notice a line had formed.
I tried to get a bridesmaids dress altered, took them 2 weeks to figure out that they couldnt do it which is super annoying because the wedding is coming up soon and now I don’t have time to take it somewhere else.
They ruined a silk shirt that I had brought in with the dress alteration. The woman at the counter didn’t believe me that the spots appeared on my shirt AFTER I brought it in and asked me for an original receipt for the shirt. She hesitantly decided that she would try cleaning it again, but did not admit that they made the stain.
In addition, she called my claims «annoying» and showed no customer service skills whatsoever. Even though I live down the street I am never EVER going to use this dry cleaner again.
BEWARE.

I loved this place; been going here for 5+ years. They remember my name every time so I don’t have to bring a receipt or even give them my phone number. I’ve never had any problems here with drycleaning and have had a number of things altered or repaired here quite well. I think this place.
If you’re looking for an alternative to the Korean drycleaning mafia (the stores that all outsource their cleaning to the same, careless facility), this Mongolian business is the place for you!

This review was originally posted for DuPont Court Cleaners, but for some reason Unilocal moved it over here. DuPont Cleaners detroyed two of my shirts and told me I was getting fat (I had gained a little weight, but really?). Go see June at DuPont Court Cleaners, she’s awesome.
I tried every cleaner in my area and they were all awful, most everything I brought in seemed to come back in worse shape then when I brought it in. I was about to whip out my iron but then I found Jesus, sorry I mean June. June and the rest of the people there are super-​nice and they do the best job of anywhere I’ve been in the city (excepting Parkway but considering they charge more than whatever I need cleaned is worth, I don’t include them in the same category…) Now that I’ve moved 10 minutes away, I’m still loyal and wouldn’t dream of going anywhere else.

Ok, so I went back, only because a friend extolled them so highly. They have since performed better, and have done a nice job at cleaning and tailoring my clothes, and not that expensive. It is good to bring your original receipts with you, as I was overcharged once, and almost overcharged another time. I don’t think it was intentional on either occasion.

OPEN! OPEN! OPEN!!!
I haven’t the slightest clue what that stupid «Closed» thing is about because I just picked up my dry cleaning about an hour ago!
I love Dupont cleaners! The place is really really hidden! Most people wouldn’t even notice it for not the little inconspicuous sign that says «cleaners». And I just happen to walk into this place looking for desperate same day service! «No Problem»! Said the cool little Asian honey «Thouga» who was manning the counter.
She hooked me up! I mean service, smile, and the cheapest price I’ve ever paid for any dry cleaning! When she told me $ 8 for 2 pants and a blouse, I’d thought she made a mistake! But believe it or not, this place is located in Dupont, without the Dupont crazy *ss prices! On top of which not only did she give me same day service, she gave me my things only 2 hours… Yup! Count ‘em peeps! 2 hours later!
Whats more impressing is that when I was advising her regarding my silk pants and to make sure, «no to burn them»! She nodded and said, «Yes sir! Veee do eryding by hond and not by a pressy iron or streemer!»
Besides the fact that obviously the gender-​grammar mistakes she’s a lovely lady! I was just ecstatic when I heard that because how many dry cleaners do you know of, that do things the quality, professional, careful way? I’ve had so many of my good garments burned or marred by a bunch of candy-*ss incompetents!
You can’t go wrong with the Dupont cleaners! They’re reliable, fast, cheap, professional, and they’re not only there for their customers in an emergency but they come through, proper!

This place is cheap for a reason. I made a mistake (I thought this was somewhere else) and dropped off a bridesmaid dress for a dear friend’s wedding. Not only did they ruin my dress, they were rude, and blamed me for their mistake and THEN charged me the cost of the alterations. It was so and utterly completely shocking that they blamed me for the mistake (I just handed over the dress, I didnt touch it after that), and then on top to charge me for the mistake? My husband got his drycleaning done here, and they messed that up also, but not as badly. My thoughts are that you get what you pay for and I would recommend anyone to avoid this place.
Just spoke to a friend. They lost his suit, and THEN claimed that he couldn’t prove how much it was. When he threatened to go to small claims court, they paid up. If you are lucky enough to see this review, I really recommend you save yourself the heartache and choose another dry cleaner

I’ve taken regular dry cleaning here once or twice before and not had a problem. However this time I took a garment there that had a stain on it, and one that I use a lot in every day wear. They did not get out the stain, and what’s worse, I only noticed it as I was leaving — they made no mention of it or not being able to take it out. I understand they may not have been able to remove it, but I think good customer service would be to explain that honestly, rather than hope/​assume I wouldn’t notice.

I had been using another dry cleaner at 17^th and R for a long time, but I believe they changed owners and then they ruined a belt of mine that was attached to a skirt. So I needed a new place.
Based on the reviews here, I chose Dupont Court, which is farther from my house, but it’s worth the walk! They do a great job quickly and they are very, very careful. They don’t use staples to attach the tags, they use clothes pins, for one thing.
They also sewed a button on to a pair of my dress pants that had been missing a button for months!

I don’t know what it is: I am a messy eater? Birds like to poop on me? Whatever it is, whenever I go to the dry cleaners my clothes all have stains on them. And miraculous, they are always gone when I get them back. Hurray! AND they will take back hangers and plastic covers that were used before, so you don’t have gazillions of metal wired hangers and they don’t go to waste.

Very good prices. Great service. Never had a problem here.