DoubleTree Hotel

One star for location, one for the room being clean.
The service, especially from the manager/​supervisor named Christian, was HORRENDOUS. He is absolutely far and above the rudest, most patronizing person we interacted with on DC. Everything was below him, including retrieving our baggage from a storage area while his entire staff was occupied helping guests. He took our tickets, glanced at the baggage, and then said «you’ll have to wait for my bellhop.» He then returned to the front desk and literally stared at the people sitting in the lobby — didn’t even pretend to work on his computer. This was just the worst in a 24 hour string of negative interactions. He should not be a supervisor, he should barely be allowed to interact with customers.
In total:
15 minute wait to get our baggage
25 minutes to get our car from the $ 55/​night valet.

The location in the Logan Circle area is fantastic! The hotel is close to many great eateries, hot spots and a short walk to businesses around Thomas Circle, Franklin Park and the White House. Reagan National airport is only a 15 minute cab ride.
The staff are friendly and helpful. The lobby, lounge and restaurant are comfortable with seating groups despite being a smaller lobby size. The Restaurant and bar, 15 Ria, runs a daily happy hour and had both a pub menus and a full restaurant menu.
The only downside is the room size. The building is older so I am guessing that explains the small rooms. My room was barely big enough for one and the bathroom extremely tiny — I can’t imagine sharing it with another person. It was VERY clean though and the bed super comfortable so that is a definite plus.
A great central location!
TIP: the 8^th floor has loud hall a/​c vents — almost like an attic fan — another floor might be quieter.

I was staying here with my lady for the weekend (cherry blossom festival).
Pros: 1. location — 10 minutes walk from the national mall and 5 minutes from DuPont circle (location of many bars and restaurants).
2. Nice and friendly staff.
3. Clean room.
Cons:
1.room size — as Hilton honor member, I have been in many Hilton hotels… The bathroom size is smaller than usual standards in other hiltons.
2.Not enough power outlets in the room. We had to disconnect stuff to charge our mobiles.
3. Staff is a little bit laid back (slow) and we couldn’t do early checkin.
OVERALL — I will come back to this hotel specifically because of the location and the price.

DoubleTree Hotel is in a great location. I cannot complain about that. The front staff is also amazing and they gave us warm cookies right away. The actual stay was mediocre at best. My friends and I stayed two nights and the room was never cleaned during the time. I’m not sure why but we were so busy I didn’t really mind too much either. The room is basic. Two beds, comfortable, small bathroom (almost tooooo small) and an okay hotel bar. The elevators had problems at the end of our stay and I almost got stuck in one. I literally had to push the smallest of opening open enough to get through as to ensure I didn’t get stuck. I had a flight to catch and didn’t have time for that. I don’t think this would be a regular stay for me unless I needed to be in the near location but again, wasn’t bad.

Terrible service! The beds are uncomfortable, at the restaurant they brought us a cracked glass, we order some appetizer and for 3 people they brought 1 set of couplers and when we tried to call them they walked away.
Won’t recommend it at all!

It’s a nice clean place to stay in a great location. Rooms could use some serious TLC and maintenance. Peeling wallpaper, tub surround is cracking, carpet looks worn, and furniture is damaged.

Disappointed especially when comparing it to DuPont circle hotel for which I’d paid same price. Poor air con and heating. Shower didn’t really work. Hard for people to find as everyone confused it with the other Hilton around the corner. On plus side room service food was surprisingly good and other than the grumpy early breakfast prep staff (who watched me like a hawk when I went to get some milk making me feel like a criminal) the other staff did try to be helpful.

The positive is hotel is well situated and front desk personnel are friendly and try to be helpful. Rooms are extremely clean and property is well kept and neat.
Negatives are hotel is old with tiny bathrooms, expensive parking ($ 18 per
Night), and breakfast is also quite expensive. First night we had no heat in winter and had to be moved the following morning. The next night the cable system on the entire hotel failed and so no tv that day and night since they said they could not get a technician until the following day.
They never offered on their own to make any adjustments to the bill
And after arguing with them they finally removed one $ 18 parking charge.
By the way free parking is available in public garage one block away.

This is by far one of the worst Doubletree experiences I have ever had. Let’s start with not having the room I selected online during check in available. Being a HiltonHonors member I expected a little bit better service from the staff. However they gave free breakfast tickets which was nice but still didn’t make up for the less than adequate customer service. The worse is yet to come. After checking out and providing a tip to the housekeeping, I was then charged with drinking the $ 10 worth of water that I didn’t drink! I also «lost» my wallet in this hotel during my 2 night stay and upon calling and leaving several messages for the staff my calls have gone unanswered. I don’t believe retuning a phone call is that hard to do, but apparently this hotel does not care. Two stars for the cookies and location but that’s about it. If only a cookie could replace my wallet but alas it cannot.

My fiancé & I got married today at the Double Tree on their patio outside & it was amazing. The hotel is beautiful & Lesley, the catering manager was great. She was patient & the staff was very kind & opening. It was chilly outside so that was the only downfall but other than the hotel was amazing. I do hope to renew my vows there a year from now but I recommend

I work for an adventure travel company so I tend to live out of hotels. Double trees are usually a great option for service but this double tree is hands down the best I’ve ever been to. From the beds to the amazing breakfast I would 110 percent recommend staying here. Perfect location as well. 5 stars all the way!

My experience here wasn’t bad with the exception of the picture below! The picture is of a «clean» towel that was folded and hang in the bathroom. I threw my used towel on the floor under the sink the day before, so I am not sure if they just folded and hang the old towel or it’s someone else’s dirty towel. Either way, YIKES! So be sure to check before using, whether towels or bed sheets.

One star for the yummy warm cookies that we were too angry to eat :(NO other STARS because parking is a HUGE issue here! (MANY UnilocalERS HAVE NOTED THIS — good job on your review, Courtney F.!)
Here’s my story:
We stayed here back in April 2015 for a leisurely stay and while we did see the sites, the only regret we had was staying here. I called the morning before our check-​in and asked if there would be valet parking available for our car rental and the manager (a polite lady) said «yes, we will have a space for you». We were concerned because we were checking in on a Saturday and it’s usually busy. So, my husband and I were happy that we didn’t have to worry about that. We arrived at 1:30PM expecting valet parking and guess what? NO PARKING available. I talked to one of the valet/​car guys at a podium near the front entrance and they seemed irritated that I was even inquiring about parking. WTH? They said «you’ll need to look for public parking at the public parking garage» and then gave us directions. We were patient and didn’t give them a hard time (hah) and went our merry way to the parking garage a couple blocks away… When we got there, there was a sign in front of the garage, «PARKING GARAGE IS CLOSED ON WEEKENDS». REALLY!!! Those guys had to know that the parking garage they directed us to was closed. We felt DUPED. The streets around there were already confusing with its one-​ways and this way and that way, so by that point I was LIVID. I called the hotel and was PISSED saying that there was NO PARKING and told them they needed let us know where to park, because the manager told me there was parking available and we were directed to a parking garage that’s closed on weekends! The manager got on the phone and told us to come back. So, we came back and they miraculously found a parking space for us. We were promised a discount for the overnight parking fee but when I looked at my credit card statement, WE WERE CHARGED THE FULL PRICE. This Double Tree is an embarrassment to all the other wonderful Double Tree stays we’ve had elsewhere in the past. This is why we didn’t eat any of the yummy cookies this time :(the rooms were okay — seems like they haven’t dusted in a while especially the lobby.

The two stars here are barely equal to what this hotel was worth. One is literally for the convenient location and the other is because they give you a warm cookie at check-​in. Otherwise? I wouldn’t tell my enemy to stay here. First of all, when we arrived there was a sign at the valet entrance stating «valet/​self parking is full for the night.» How do you have a hotel for guests WITH NO PARKING AVAILABLE?
When I went in to check with the front desk, they suggested that we look for street parking OR at ANOTHER hotel! After driving to look for parking in the middle of the night, in an area where there’s hardly ANY street parking, we finally came pack and said «If you can’t find somewhere for us to park, we’ll need a refund.» Suddenly, they’d found a valet spot — for $ 55/​night. At that point, I was so tired I just said what the hell and did it. But, for the future, I think you could definitely find somewhere much better in the area.

The hotel is good location, but the reservation service is bad. Our reservation was accidentally cancelled without any communication to us. We found it out a couple of days before our trip. We had to find another ace to stay which caused us a lot of trouble which the hotel didn’t provide us any help at all. I will never book this hotel again
Scott

Friends have stayed here when visiting. The rooms are nice. I attended an event at the hotel. The Ria restaurant is really nice. The hotel lobby is small but there is extra room around the hallway. The lounge is comfortable. Parking is $ 22 a day and you don’t have to be a guest to use the garage.

Worst hotel to stay. Staff is very unfriendly. Being promised and paid for a double room, we were given a single bed room. First we were sent to a pre occupied room and when we told the staff about their mistake, they did not seem to care.
Worst hotel experience. Do not go to this place. Thanks Hilton for making my stay so pathetic in Washington.

Update:
After traveling to the Double Tree Hotel regarding the unapproved charge, I was greeted by the restaurant manager who was more than accommodating. Essentially, the instructions to ‘allow the charge to clear then email the information’ was definitely inconvenient, yet necessary. After a few days, the charge was reduced to the original (approved) amount without incident.
Truthfully, I am uncertain if the fee was corrected, or if a customary 20% (or more) hold/​charge is automatically asserted for restaurant patrons; if the latter is occurring, such practice is overwhelmingly déclassé, at best. I do not believe that Double Tree ‘gets’ it and truly cherishes the customer’s time and/​or overall experience.
Bottom Line: Enjoy a pleasant dining experience elsewhere.

I stayed twice at the Doubletree; the first time was about 4 stars and the second about 2.
Stay 1, September. I was on the second floor. The room was clean ad relatively spacious. It was recently renovated, I would guess. Granit counters (chipped) in the bathroom. Nice new fixtures, and a pretty spiffy showerhead.
I enjoyed the bar and had a nice bistro-​like dinner of sliders on one night.
There were only two points I would down-​rate. The second floor room was (not surprising) only two floors above the street and lights and a small amount of noise were an issue. The noise from the street was less than the noise from the HVAC unit, however, and that was a larger issue. Overall 4 stars.
Stay 2, November. I got a room on the 5^th floor — a Hilton Honors floor, and my punishment for being an HHonors member was not insubstantial. The bathroom was tiny — 35 square feet. It had a 2’6″ x 5 ft tube, a 2 – 0 aisle, and a 2 – 6 counter. You essentially had to back in if that was the direction you needed for the toilet and the idea of two people in the same bathroom was laughable. The walls showed lots of caulk, rather than grout, and the fixtures were top of the line for the 1980s.
I need to work from my room and the chair was ompletely unsatisfactory and the internet useless. I get 20 Mbps at home, 120 Mbps at work and 0.11 Mbps at the Doubletree. It was free, as a HHonors member. Typically, my speed drops in half when I load a VPN client, so I did not do so. I answered email on my 20 Mbps LTE phone connection because it was so much faster than the hotel internet.
Overall 2 stars on the second stay.
I would say that the small business center printed my airline tickets wihtout problems the first time but that process took about 10 minutes the second time due to the slow internet.
Perhaps instead of rating it with stars I should have rated it with the wonderful warm cookies. Eat them quickly, while warm.

What a warm welcome. Upon check-​in, I was handed a fresh, out of the oven chocolate chip cookie! It was 5:00pm after a long flight, I hadn’t eaten anything all day, so the cookie made my day! The staff at DoubleTree is also very friendly and helpful. They even came by later that night to gift us candies, water bottles, and a nice letter to top everything off.
As much as I liked the people there, I was not too fond of the rooms. The bathroom is so small! You could barely fit two people in there, let alone one. The room is pretty tight too, but not too shabby with the amenities. The location is very convenient to the metro and not too far from Reagan National– cost me $ 19 for the cab ride.