Diamond Cab

Does your life lack excitement? Does the certainty of knowing that you will make your flight bore you? If so, then Diamond Cab is for you.
Today marks the second flight I have missed, because the wonderful people who work for this taxi service didn’t show up until nearly an hour after my initial call, on a low-​traffic weekend. Now, you would think that my second call to this company, asking where the cab is, would have prompted some concern. Yes, with most companies it would, but not with Diamond Cab. The dispatcher confidently told me that my driver would be calling to confirm his arrival within minutes. Three was no call. And when the driver showed up, he showed me that he was not dispatched until 20 minutes after my initial call.
Way to go, Diamond Cab!

You all have employed the GHETTO-​EST, NASTIEST dispatcher I have EVER dealt with. 10÷24÷15 at or around 7:45pm. Not only was she impatient, she hung up in my face. That’s got to be the most disrespectful thing you can ever do in a position like hers. She has NO sense of customer service… AT ALL. We all have a job to do. Mine was accommodating a large party (8) at the best steakhouse in the country. Ruth’s Chris. We are KNOWN for our exceptional customer service. They had just spent over $ 1000 in our restaurant and needed to head to their next destination. We are in the same building as a secret governmental agency that has very strong firewalls and cellular data connection restrictions, so they were unable to download über or any other automated taxi service (out-​of-​towners). Obviously, they needed a larger car. Taxis in dc carry 4 at most. We are not allowed to give out guest information to third parties AT ALL. Not even for cab services, so we give them as much information as we can (for the name we give Ruth’s Chris) we are not allowed to give destination. Guests can as soon as they get in the cab. Like I said, WE ALL HAVE A JOB TO DO. So if she was simply unable to book the cab because of how little information I gave her I was willing to tell her «i understand. We will find another way» before I could even tell her how many people we needed a taxi for… CLICK! Right in my face. The words that accompanied her actions were «we will call when a cab is outside» I called her back and told her not to ever hang up on me ever again. She then proceeded to argue with me. «I wasn’t even supposed to take the cab reservation» «you didn’t give me a name or destination» «I had to book another cab» when I asked to speak to a manager and for her name she said «my name in s the dispatcher. You can speak to whoever you want… my name is the dispatcher.» ignoring the fact that she never even gave me a chance to tell her the specific accommodations I needed. She is so use to customer processing she doesn’t stop to listen. EVERY CHANCE I GET I AM GOING TO DETER ANYONE THAT NEEDS TO CALL A CAB AWAY FROM THIS SERVICE. Unilocal ISNT THE LAST REVIEW IM GOING TO WRITE EITHER. WORST SERVICR EVER!!!

WORST TAXI EXPERIENCE EVER!!!
Yesterday my sister called to reserve a 6:30 AM cab from Georgetown to National. This morning, starting at 6:20, she and I kept watch out the front windows. At 6:35, she checked her phone (which for some reason had not rung, although the ringer was on) and saw a missed call from the Diamond dispatcher (at 6:33). When my sister called back, the dispatcher said the order was canceled because my sister hadn’t picked up her phone.
«But the cab never even got here,» my sister pointed out. Evidently this didn’t matter: the dispatcher kept saying «You didn’t pick up your phone,» as if this could explain the outright failure of the cab to show up in the first place. The dispatcher was incredibly rude (insult upon injury) and refused to send another cab.
My family has used Diamond for decades, but we never will again.

I was walking across the sidewalk and a Diamond Cab (license plate 01145H) literally sped up and veered in his lane to hit me. He was going about 40 MPH — fast enough to kill someone.
When I walked up to the driver at the next stop light, he called me stupid and yelled several profanities. I will never ride diamond cab, ever.

Called to schedule a trip in advance. Would not allow me to make a reservation unless the destination was the airport or Union station. Said it was Diamond’s company policy.

Recently a friend and I took transportation hone from a night out– his über ride was $ 15 because of surge pricing and my cab ride was $ 10 with tip. Cab rides in DC are simply much cheaper than Über. Don’t know where the urban legend came from that they aren’t.

Do not use this service. Dispatcher is rude and you are not guaranteed service if the taxi never goes to your area.
I waited an hour for cab. I called intermittently to ask the location for the cab.
When we finally got a cab he would not come to us, he asked if we would come around the opposite side.

Called Diamond cab for a 5:15 ride to National. Guy showed up a few minutes early, called me. I wasn’t by my phone. Called again at 5:16, I said I would be out in a few minutes, clearly stressed. He said not to rush and didn’t turn on the meter until we got in the car. Courteous and professional all around. Good driver, too.

Forgot my phone (which was dead) in the back seat, got back to the hotel called dispatch, the cab driver called me a few minutes later and brought my back to me. The dispatcher and the cab driver were very nice and pleasant. I will be using them again.

i used this company yesterday morning to get from Logan Circle to National Airport for a 7:00 a.m. flight. I called the night before and, while the phone connection was not good, the dispatcher was very courteous. I scheduled a cab to arrive at 4:30 a.m. I called back later to modify that to 5:30 and there was no problem in conversation with the dispatcher. My taxi arrived at 5:22 and called me, and I went downstairs at 5:30. The driver was courteous and everything was fine. So if you are looking for an early morning pick-​up to get to the airport, Diamond worked fine for me.

Very poor service. The driver refused to give his ID. He charged me more than I normally pay for a cab ride, and when I guestioned me on how I thought he charged me for so much. I wish I would have gotten his license plate number before he soed away!

One of their cab driver was about to hit me on the crosswalk in Dupond Circle. Unfortunately, I couldn’t get the licence plate number. The driver had a long beard and he was an older guy. I really recommend you not to use their service because the drivers do not care about the traffic rules.

THE OPERATORS ARE HORRIBLE.
Every single time I’ve called, the operators were EXTREMELY unprofessional. One lady had me on speaker and I couldn’t hear what she was saying (Hmm. how about you don’t put someone on speaker when they are ordering a cab) so I asked her twice to repeat herself, and I heard her saying «Oh my god.» in an annoyed voice to me and then she repeated herself.
Do yourself a favor unless you want to listen to someone speaking ignorantly, and call another company. Better yet, just call Über!

I am in the process of looking for another cab company for my re-​occurring work related taxi rides. This company offers by far, the worst cab service I have dealt with. Assuming I had just gotten «lucky» with the bad first couple of rides, I gave them 5 tries, but every time only proved how bad they are, on all aspects. When you call, the people that answer the phone are unprofessional and unfriendly, most of them. The cabs do not show up. When they do show up, is after multiple follow-​up calls. One time a cab called 1-​hour and 10 minutes later saying he was outside, needless to say, I had already taken another cab. Another time, a driver called 54 minutes later, to ask if I had ordered a cab. The cars are not always clean either. With so many competitors, and with the new wave of phone apps to order cabs, I would guess this people will be unemployed (out of business) at some point.

We missed the pickup ride from supreme shuttles and I found diamond cab to be the closest to our hotel. It was 330 am and our flight was at 6am. Going to Dules took about 40 mins, I was so scared that we wouldn’t make it in time.
The service was superb. The cab arrive in 10 mins and we got to the airport pretty quick! Plus it was wayyyyy cheaper than supreme shuttle! I will use and recommend their service next time! Thank you!

45 minutes and no cab to the airport. 3 calls to dispatch and they kept saying a few minutes. Finally, the person admitted there was no taxi nearby. Absurd that they are still in business. Is there a website or way to file a formal complaint?

Customer service when ordering was decent. My cab arrived within 10 min and he was very friendly. Got me to the airport safe and sound and took the most direct route.

I find Diamond has improved immensely with new GPS system, and especially find Dispatcher 5 effective. I now can rely on them to come when I call. They know to come to the back gate to get me as am on walker. I was told they did not do reservations.

Made a recent reservation with them. The guy taking the call was speaking low that I had to ask him a couple of times what he said. He then seemed to get annoyed, at which I’ve no tolerance for when I’m just trying to use their service.
These guys running these area cab companies really need to re think how they do business. Their attitudes and apathy really need an overhaul. I will start looking into other competition like Über, etc.

AVOID if you can.
Not only is the customer service rude, abusive and completely unhelpful, but your cab WILL NOT SHOW UP. I was abandoned by these people when i desperately needed a cab, and instead of just telling me they weren’t coming, they completely screwed me over. Do NOT use Diamond cab. Though, I must say, I should have realized myself once that heinous woman answered the phone in a manner and tone that I would not subject my worst enemy to, that I should have just called somebody else.
I almost got shot and robbed.
Thank you Diamond Cab.