DHL

If it would be possible to give a 0, I would. I’ve had the worst experience with DHL over the last week. They made an attempt to deliver at the correct address and somehow still had the old address in their system. After calling every day for a week, I finally got an answer — they sorted my package incorrectly. Each person assured me the package would be delivered, but no! I even spoke to a manager yesterday and he called back to guarantee me that the package would be sent out today and delivered. Guess what?!! I still DO NOT have the package! They messed up again and did not sent it out. All they told me is that it would be a learning experience for them and I got a simple apology. Now we have to go and get the package. They do not compensate you and do not provide the service to call and assure the package will be delivered. They are horrible and do not care about loosing customers. I will NEVER use DHL again.

I had no issues at all! You can’t miss the building. The side of the building has a giant «DHL» in red and yellow. Enter through the door that’s clearly marked «3130».
Parking:
Plenty of street parking… There’s no meter or garage parking as far as I can tell, just park wherever you see space along the side of the road as long as it’s not blocking a driveway or fire hydrant!
Service:
Chances are there’s not going to be anyone at the front desk. Ring the buzzer to get assistance. The guy helping me arrived within a few seconds and he found my package fairly quickly. No complaints here.
Picking Up:
— They will ask for a valid ID.
— Bring the delivery attempt slip if you have it. I was told that even if we didn’t have it, that a valid ID matching the recipient would be fine.
— No Saturday pickup/​delivery.
— If they haven’t made their final delivery attempt and you decide you’d like to pick it up rather than have them redeliver, make sure you call ahead of time so your package doesn’t get put out with the delivery truck. If they’ve made a final delivery attempt then you’re forced to pick it up.
Lastly, they close at 6PM Mon-​Fri.
And yaay, I hope you get an exciting package! (For me it was a belated Christmas gift for a friend — a Jill Stuart limited edition set @__@, I should have bought a set for myself…)

I missed the final DHL delivery attempt because I was on vacation, and had to go pick up my package at this location. I am in Gaithersburg, so this was already a 40-​minute drive for me (!). Also DHL never opens on week-​ends, so you have to go there during your own work hours. Just great. But, these are the rules, so let’s just accept that and move on to the rest of the issues.
Where I am really starting to have a problem, is how long they made me wait once I was there. It looks like they are under-​staffed. There was no one greeting customers at the desk. I rang the bell, waited, rang again because i started doubting it actually worked. And again, and again. After somewhere between 5 and 10 minutes of waiting, an employee finally shows up. Apparently it was normal for them that I had been waiting when there was no other customer around, because he made no mention of it. He takes my delivery attempt notice, and goes back inside the warehouse. I waited 10 minutes more to get my package, no kidding. This was honestly unbelievable. Any postal office usually finds a package in less than one minute, even one that’s hard to find.
The only good thing I have to say about them, is that the package came in very good condition.