Darcy Hansen, MD

She is my new doctor and I have three simple words to say. I love her.

This review is strictly for the customer service, it’s terrible. I called to find out about a confirmed appt through zocdoc and the woman on the phone had a bit of an attitude. I understand everyone has their bad days, but when you’re in customer service, you need to be more pleasant.

terrible, terrible office staff! i hate hate HATE this doctor’s office!!! rude, moronic and just all around bad people. i thought i was finally rid of them when i switched to a COMPETENT medical group 6 months ago. TODAY i received a phone call that they are now getting around to sending my new doctor my medical records. for a $ 35 fee. i refuse to pay for my own medical records. do yourself a favor and find a doctor who actually has to time to see her patients. you’re only getting «5 star» care if you’re willing to pay for the concierge fees. no thank you.

Dr. Hansen and Amy, the nurse practitioner who works with her, are simply fantastic. They take great care of me and are always willing to get me in same day when I have a health issue. One day I was dealing with a neck problem and Dr. Hansen got me in, got me an x-​ray immediately right down the hall, and while I was waiting for the x-​ray she personally came down to tell me that she got me in for physical therapy in the same building immediately after my x-​ray. I could not feel like I’m in better hands.

I had a horrendous experience with Dr. Hansen’s office. Upon turning 26, I had a lapse in insurance coverage (not of my own fault, but due to regulations of insurance companies). I found out the night before an appointment. I called the next morning explaining my situation to the receptionist, who said she would think about not charging me a fee. Over a month later I get a bill for $ 50.00. I understand doctor’s offices do this, but figured I’d call and relate my story again, thinking I’d save both of us time. First I called and was assured the office manager would call me back. She never did. I received another bill, and left another message. After I finally reached the office manager, she was completely rude and unprofessional. She was extremely defensive from the start, cutting off everything I said, and snapping at me. In the end, she actually said, «it doesn’t matter, you’re paying it» and hung up on me. I tried calling back again, but they would not answer my call. I sent an email through their office website. I received a very unprofessional email back defending the hang up. The care of the doctor was fine the time I went, but dealing with the office staff was the worst customer service I have ever experienced, and especially a turn off for a doctor’s office. I will not be going back.

While Dr. Hansen and other medical staff are all great and very professional, I can’t help but be frustrated that every time I have had an appointment, I have not yet actually seen a doctor within 45 minutes of my appointment time. I think it’s inconsiderate to schedule patients during the workday with no intention of actually having them see a doctor at the scheduled appointment time. But overall, friendly receptionists and professional doctors– I just hate that I have to budget 2 hours for a doctor appointment that takes 15 minutes.

Dr Hansen is great. A very thorough physical; discussed problems and concerns with me at length. Office squeezed me in quickly in a pinch. Saturday hours as well. Very pleasant.

I recently switched doctors and am no longer a patient of Dr. Hansen’s. I think she is an excellent doctor but there were a few things about the practice that I really felt tired of putting up with.
Some of the front desk staff are very nice, others not so much. The most recent example that sort of sealed the deal with switching doctors was when after attempting to call for a few days to make an appointment, I finally got through to one of the staff who answered with a «You’re going to have to be put on hold because there are two people ahead of you. Thank you! *click*» This was said in one breath in a very rude, angry tone before I even said anything. She sounded like she was having a bad day and acted as if I was going to protest.
Additionally, they used to have online scheduling on ZocDoc and this no longer seems to be working (or else they just really are booked up for the next three months!).
Dr. Hansen is truly professional and is very nice overall. I’ve also had the PA give me a physical once and she was also wonderful. Both of them are very good at taking care of you if you can actually manage to get an appointment.

Great staff, great Doctor, and their RN – Meghan, is a delight.
I have come here several times in a pinch and they have always found a way to help me through whatever time sensitive situation it is: whether it is a new prescription, vaccines, illness, what have you. Their phlebotomy staff is great too and skilled when it comes to working with folks who are terrified of needs (like me!). The receptionists are easy and friendly to work with and overall I can’t say enough rave things about my primary physician, Dr. Darcy Hansen.
PS — they take BCBS.

I have been seeing Dr. Hansen for almost three years since I moved to DC. I have found her to be really wonderful — friendly, professional, thorough, familiar with my medical history and on target in quickly diagnosing and resolving any problems. There have been a few waits in her office but she almost always apologizes for those and they are no longer, and often shorter, than other doctors. She has also gone out of her way to see me quickly when I’ve been sick, allows days for walk-​ins, and once called in a prescription for me that I needed unexpectedly on a Sunday night in another city. Her staff has also been consistently friendly I’ve sent my spouse to her and would recommend her to anyone else.

I’ve seen many medical professionals over the years, but never anyone who I sincerely felt I could trust. Dr. Hansen is incredible. Instead of just treating the symptoms of my problems, she looked for the root causes. She is very good at synthesizing diverse information to figure out what for many has been a challenging diagnosis. She is thorough, caring and empathetic. Additionally, her nurse practitioner, Megan, is excellent. I saw her a few times to help treat my migraines and her treatment was better than my neurologist. I’ve since moved and wish every day that I could find another doctor who is as helpful as she and Megan were.

Dr. Hansen was recommended to me by a coworker. It’s been a while since I had seen a helpful doctor in DC so I was really hoping this wold work out. The staff was friendly. I did have to wait a while to be seen, but I wasn’t too bothered by it. Finally when meeting Darcy, she was personable and asked a variety of questions, however, I was a little annoyed that she wasn’t really listening to me and was distracted. I think I heard from the receptionist that she was going through a family emergency, but I guess I wish she hadn’t seen me then. I told her my back was aching (I assume being 27 year old who slouches at my desk) and was quick to tell me I needed to go through physical therapy. I was a little weirded out by that. I just felt that all the issues I had, as minor as they were, she wanted to send me to other doctors to get check out.
The worst part of my experience was that I saw her mid-​August and got all my test results in December. I had called her office a few times to make sure that I hadn’t missed anything, and they told me that they were a couple of weeks behind with lab work and they didn’t have anything to tell me. I was frustrated not only by the timeliness of this, but also that the concerns I had seen the Doctor for, (the ones that I wasn’t sent to another doctor for) she had told me that she could get me more information about once we got my lab results.
Not very helpful…

Love Dr. Hansen, not a huge fan of the front desk, but isn’t that almost always the case with the best docs? Dr. Hansen is patient and thoughtful and I almost always get an appt immediately. Also love that I can book online through ZocDoc. She’s the first physician I’ve been to that I never felt like I needed to overly explain myself. Other women may have experienced this. Many male doctors I’ve visited in the past almost look at your as skeptics when you explain your symptoms. Dr. Hansen is thorough and honestly listens to you. She also remembers little details about my life, like my career and family. That’s nice when you come in and you feel like your doctor really knows you.

Dr. Hansen was one of the most thorough doctors I’ve ever had, and she’s really likable as well.
Not only does she know her stuff, but she has flexible appointment times for people who work typical hours. A+ for location as well!

While the office runs a bit slowly, Dr. Hansen herself is a complete gem. She was my PCP for 3 years while I lived in DC. She is very thorough and really takes her time to speak with you, and she was able to give me excellent referrals for specialists in the area. One time I was out of town and needed an antibiotics prescription, so I called the office… she called me back within half an hour and called in the rx to a local pharmacy for me. I really appreciated that. It’s also pretty easy to make an appointment with her — I could usually schedule something in under a week. I am sad to leave her behind now that I’ve left DC!

Finding a good doctor in a new city may be one of the most difficult and irritating experiences for recent transplants; which is why it took me almost four years to discover Dr. Hansen.
She is a fantastic doctor whose thoroughness, bedside manner, and non-​judgmental attitude is exactly what one needs one’s doctor to be. During our first visit, we went to her office, and I felt very comfortable describing my medical history, so much so that I didn’t even leave out the embarrassing stuff that guys typically do when we visit doctors. I think the setting of the office is meant to be more personal that the cold realities of the examination room, and I’m sure that’s why she does this. It’s a very nice gesture.
Dr. Hansen is an internist which means she specializes in what medicines to prescribe in order to fix an ailment you may have. She has an extensive knowledge of these medicines, but if you don’t feel like taking pills, she doesn’t force them on you and will decide other options for you if necessary.
The only downside to her thoroughness is the sometimes-​lengthy wait in the office, but from what I’ve gathered, 45 minutes isn’t a terribly long time.
The only trouble I’ve had with Dr. Hansen has been with her staff who neglected to tell her that I called or never gave her information that I provided to them over the phone. For me, however, dealing with mistakes from administrative assistants is worth it if the doctor herself is as good as Dr. Hansen.
Plus side, she’s on Twitter: @darcyhansenmd and sometimes posts really interesting medical information.

Both my wife and I have Dr. Hansen as our Primary Care Physician. Needless to say, we absolutely love her! She is concise, yet attentive and detailed. The wait is never too long at the appointments and she does seem to be on top of your charts and previous details regarding your physical condition. The front desk staff are generally solid. I’ve had a couple miscommunications, but that’s bound to happen. However, I have never been treated rudely, which is huge because it seems to happen more times than not at a lot of doctor/​dentist offices.
In addition, Dr. Hansen consistently goes above and beyond to respond to e-​mails at a nearly superhuman pace and works hard to making things as convenient for the patient as possible (i.e. prescriptions, etc.).
Bottom-​line, I am moving back to NC in two weeks, but will be back to DC for work once a month. I will definitely be coordinating with her office to keep her as my Primary Care Physician. She is just that great and she gets my highest recommendation.

I wanted so badly to love this place, and I honestly keep trying to cut them slack… but its about time I come to terms with the fact this place is run pretty poorly.
Dr. Hansen was nice and seemed knowledgeable on my first visit. I have no complaints about her warm personality or bedside manner. She is a very nice lady. I went in with some complaints of persistent lower leg pain, and she talked me though the possibilities of what could be going on. She then sent me down the hall for x-​rays so she could know more. She said the x-​rays should come back later that day and she would give me a call to let me know what she saw and to give me advice on the best course of treatment. So far so good, right?
Well she never called. I was running in a half marathon the following weekend, and I assumed that If i didn’t from her then I must be fine (a patient should never have to assume they are ok because they do not hear from their doctor). I ran the race in pain, but I survived. After three weeks of rest, I was still experiencing quite a bit of pain… which is when I took it upon myself to call Dr. Hansen’s office.
After the receptionist checked my file to make sure that there were no tiny fractures on my x-​ray, she told me she would ask Dr. Hansen if I should come in again or get a referral to a orthopedic doctor or a physical therapist. Sounds good, right? Well… its two days later… i haven’t heard from anyone. I give up. Time to go somewhere else.

So, I’ve been back to Dr. Hansen’s 2 times since my last review and I think she is great. She appears to have reviewed your chart beforehand to know why you’re there, and begins the convo pretty immediately when you sit in her office instead of that awkward silence that sometimes happens when you (ahem, I) go to the docs. Also — the fact that she takes you to her office first (every time I’ve been there) to discuss what’s going on before she takes you to the exam room is really nice. It’s good bedside manner, imho, and puts me at ease.
I still have had no issues with the office staff. They are pleasant and capable enough.
All in all, a great doc that I would tell my friends (and strangers!) about.

I scheduled an appointment with Dr. Hansen in August 2010 after reading all the Unilocal reviews, good and bad. I really needed a good primary care physician and figured I would just eat it and put up with a bad office if I had to.
I have had neutral interactions with the office staff and great interactions with Dr. Hansen herself. What initially impressed me with her was the fact that for the new patient appointment, she did not have me fill out tons of paperwork asking for my medical background — she sat me down in her office and asked me for everything herself.
She has been really instrumental in diagnosing and medicating my migraines while considering all other potential health implications, etc. Maybe I really don’t need to go into this much detail but either way — I felt fully taken of. I am not sure if I have ever trusted a doctor as much as I trust her.
Side note: She is also the doctor that helps clear or deny Peace Corps volunteers return to service after being medically evacuated to the US. Ask any RPCV how stringent the medical clearances are — she has to be good if she is trusted by PC Headquarters.