Computer Accessory Store

I think this business might be closed. The address on Unilocal and their website is incorrect and the doorman next door said that they’ve been out of the location for over a year. The new address they posted on the door is not valid. They never answer their phone, return calls, or reply to queries on the website. They might do good work but if they can’t be bothered to update their website a year after they moved, or answer phone calls, I don’t think I want them touching my computer anyway.

Terrible experience. I went in for a data recovery and the process took THREE MONTHS — and even then, I didn’t end up with my data back.
I called many times throughout and was never given a very clear answer as to the status because the person who was performing the actual work was either not in or on vacation. They are friendly enough, but my experience was miserable.
When I finally did get a status update, they said «it’s toast» and offered to repair. First, no one wants to hear «it’s toast» when you’re talking about losing family pictures, important files, etc. Second, I didn’t have another three months to wait for a repair.
Sent laptop to another company later who said the recovery process is possible (it’s not «toast» after all!?), but was severely hampered by this company’s work. Steer clear of this place.

I try to support local computer repair stores, because my experience in both San Diego and DC has been that local stores are BETTER! And this is no exception. Everyone at the shop is friendly, and the prices are decent. I don’t really trust Best Buy with my stuff, but I trust this store — I went to them once last year and once this year as well. On the latest repair, not only were they cheaper than Best Buy, but also faster — and since I’m a student time is of the essence. Great experience so far!

Unfortunately, I had a terrible experience with the computer accessory store. Before I explain the situation, I do want to say that I believe their prices to be very fair. However, for all the trouble they put me through, I would have rather forked over the extra money.
First and foremost, it took them four weeks to fix my computer. 29 whole days. I don’t have a backup laptop, so this was an enormous inconvenience and really frustrating. However, I understand that maybe it was a complicated problem? So even though 4 weeks seems completely unacceptable, I don’t think it’s enough to warrant one star. However, everything else they did IS bad enough to warrant one star.
About two weeks in, I started getting frustrated that it was taking a while. I called to check on it, and it turns out they hadn’t even started repairing it because they were waiting for me to authorize the repairs. Um. shouldn’t you call me to do that? So I authorize the repair, and they need to order parts. But it turns out that the parts they order don’t actually fix the problem. I call again to check on it, and the guy on the phone says he’s «90% sure it’ll be done by Friday». So I call on Friday, and it’s not done. They said, «oh yeah we realized that we confused your computer with someone else’s.» Okay, so why didn’t anyone call or email me to let me know that it wouldn’t, in fact, be done?
We’re at three weeks now, and so I call again to check on it. I’m told, «we’ll call you right back.» I wait a few hours, no one calls, so I call again. They say, «we’ll call you back in 15 minutes.» I wait an hour, and no one calls me. I call for a third time, get the guy on the phone, and he tells me that they’ve just now determined what is wrong with my computer, but it’ll take another week to fix. Jesus Christ.
When I finally went to pick it up, the guy in line in front of me was yelling at the cashier because he was told his computer would be ready, and it wasn’t. I wanted to say, «hey, sounds familiar…»

My hard drive failed and after wasting my money at Best Buy, I went to CAS after reading reviews. I wasn’t led astray, it was a great experience! Stanley and his team were courteous and efficient, replaced my hard drive and reloaded my programs, and turned it around in one day. They even offer ongoing phone support. I wholeheartedly recommend this business for computer repair.

I can’t say enough about the professional service I received at this store. Everyone, from the owner to the staff, is courteous and does a fantastic job – professional skill and honesty are taken seriously here.
For a very reasonable price, I got my computer fixed and up and running in a fraction of the time it would have taken other computer consultants.
Stanley, the owner, is a prince and really makes you feel like you and your computer are in good hands.
I learned about the store from a friend who also raved about the service and price. Now, I recommend them highly every chance I get.
You won’t be disappointed, I can assure you.