Celebrating You, The Spa

Kathy comes to the office where I work, and I thought she was fantastic. Very personable and very good at what she does. She had some great tips for me to help take care of my nails in between manis/​pedis. Will definitely be using her services again in the near future!

Lisa Barnes and her staff at Celebrating You, The Spa have been amazing to work with. I have brought on her team for a Relax & Renew Lounge at several of my company’s events, and they exhibit such professionalism and friendly demeanor to our guests. On top of their incredible customer care, these ladies are experts at their craft. Amazing massages, easy to work with, and very affordable quality spa services. I love working with Lisa and her team, and would highly recommend hiring her for any service, event, etc.

I ordered mani-​pedi spa services through Celebrating You (Lisa Barnes) on Dec 4^th 2013 for a girlie party at my house. This was in addition to massages and facials through another company. At the time of reservation Lisa Barnes asked for the full payment of $ 730 which was odd but I went ahead with it.
On the day of the event, Dec 8^th 2013 it was snowing, so Lisa cancelled on me, promising a full refund. Technicians from the other company did show up to do the massages and facials, so did all my girl friends. But I did not receive the refund.
So I waited for a couple days and tried to reach out to her. I actually tried calling her several times during the next few days. Most times she would not pick up, but a couple of times, she did, again promising a full refund. But I did not receive any refund. I tried to send an email through the website, but it bounced back.
It’s Dec 20^th 2013 today. I tried to call her one last time before filing a dispute through my Amex credit card. She of course did not pick up again and I left her a voicemail that I was going to dispute the charge unless she contacts me immediately. I did not hear back from her and I finally ended up filing the dispute.
I found Celebrating You online and made my decision to go with them based on the one review I found on Unilocal which praised them. After my experience, I am really skeptical about that review.
Please be careful if you do decide to go with this company. Make the payment after you get your services, or you may not get any services and possibly lose your money.