Capital Self Storage

I’ve had my 1 bedroom apartment stored in a 10×10 there for over a year now as I had to temporarily move out of town. I had nothing but great service every time I went to storage unit including when I first moved into it. There was only one billing hiccup and it was because my newly chipped card had the expiration date changed. They were quick to call me and get everything updated. I was a little nervous about it not being climate controlled, but everything I stored in there (including upholstered furniture) is just as good as the day I stored it. Everyone has always been overly pleasant and helpful each time I’ve gone. It was hands down the most inexpensive place I found in the DMV area and the fact that it was in DC made it all that much more convenient. Sure it sucks they’re not open on Sundays, but neither is Chick-​fil-​A and I still like them…

Terrible customer service. I walked into the office my first time there, this past Saturday (1÷30÷16). One woman was at a computer. She looked up and me and then looked away so she wouldn’t have to deal with me. Another man walked in and nodded at me, then went to his computer. Then a loud group of employees walked in. No one acknowledged me. Finally a man called me over to a window. I told him I was there because I had reserved a unit online. He walked away — was he getting someone to help me, or was he checking online reservations? Nope. He just walked away, with no word.
Finally, finally, FINALLY, an employee informed me I was at the wrong window (the first guy called me up there, how was I to know it was wrong when he literally just left me without a word?). Then they couldn’t find my reservation. «No worries,» I said, «do you still have available units?»
He said he was printing out a list of available units and would get a coworker to walk me through them. Then he went to help the man behind me in line.
It’s a small office, so I could hear every word. It was not a comforting conversation.
The customer behind me wanted to pay for the entire year. So the employee brought him an invoice… for one month.
«No, I want to pay for the whole year,» the customer said.
«It’s all the same,» employee insisted.
«But I want to pay for the whole year now. And unless your policy has changed, it isn’t all the same. If you pay for the entire year at one time, you get one free month.»
At this point, I was more inclined to believe the customer’s word than the employee’s word.
The employee called his manager and had a conversation with him, then tried to convince the man to pay for just one month.
Disgusted with the lack of knowledgeable employees and their abysmal customer service, I walked out of the office at that point.
It wasn’t a short conversation between the two, and yet no other employees came to help me — including the first woman who was still at her computer.
The storage facility is low-​priced, and now I know why: it’s not a quality storage facility. I wouldn’t trust my belongings to be in the care of these people. I’d rather pay three times as much if it meant I could work with competent, intelligent, conscientious human beings.

Good facility in town, priced well. Not climate controlled. Major drawback is limited hours for working customers. (till 530p daily, closed Sunday and grr Columbus Day with no warning on answering machine. Holiday schedule? Unclear.