California Tortilla

We were waiting to catch a show and needed somewhere quick to grab a bite. I’m familiar with California Tortilla and thought it would do nicely.
The food was fine, but limited compared to the stand-​alone locations. I ordered a honey lime bowl, my daughter had a cheese quesadilla and we shared chips and queso. The girl behind the counter was brusque and gave clipped responses to our questions, but wasn’t so awful or distracted that I wouldn’t ever return.
That said, there are plenty of options in the Reagan Building, and for the $ 8 I spent on my daughter’s quesadilla and apple juice, I’d recommend parents look for a lunch spot that has an actual kid’s menu instead.

I had the California Screamin’ bowl. Decent price and tasted great. The staff were quick and friendly.

This was my first experience with California Tortilla. I think it is supposed to be in the same family of food as Qudoba and Chilpolte. If so they’ve got a long way to go…
The person who took my order had no idea what was going on at the place or in life. I wanted the simple fajita combo, ordered it with what was described to come on it. He kept asking more and more questions. I told him 12 times that I want it exactly how it says it comes on the menu. He had to continuously turn around and look at the menu to figure it out.
The girl warming the tortillas had no idea how to do it. She literally threw them on the flat top for less then a second, not near long enough to warm them up. I let it slide while my fajata’s were sloppily made. After receiving my tortillas I sat down to eat them. The story does not end there…
Everything was cold… The meat, the tortillas, the fajita veggies… all ice cold. I had them remake it, they attmpted do do so with an attitude, and told me it would be 15 minutes before the meat was warm, and sorry because they just opened! I asked them if they felt it was justifiable to give me food poisoning because they just, opened. The girl shrugged and walked away. In the end, they refunded my money and I decided it was better to skip lunch.

If you are exhausted after walking around the National Mall & can’t possibly walk any further, then stop here to eat. I got the California Screamin’ bowl which filled me up with bland rice, hardened fried chicken, a few slices of peppers & onions, a sprinkle of lettuce & black beans, & a splash of California Screamin’ sauce. My husband got the small CS burrito & when they say small, they mean small… like three bites & you’re out. It was cool checking out the Ronald Reagan Bldg but spare yourself the stomach pains found in the food court!

Called and phone rang non stop, call after call. Then for a few calls in a row the phone was picked up and immediately hung up. One, they picked it up, hung it up, but missed and a few seconds later picked it up and hung it up again. Great business model… I have no patience for ineptitude. I will never offer these lazy people my money again.
Food is neither good nor bad.

This place isn’t as bad as the other reviews make it out to be. If you’re familiar with the California Tortilla chain, this location is a let down. They only have some of the menu items, and they don’t honor the monthly special burritos. That said, the items they do have are on par with other locations; I’m fond of the crunchy bbq ranch burrito or fish tacos. I eat here around once a week, and I’ve never had issues with slow/​bad customer service or inferior food. This may be the best restaurant in the Ronald Reagan Building.

Needing a quick bite, I searched high and low for this food court and racked my brain on what I should try. Since I had never heard of California tortilla, I thought I would give it a whirl.
I got an enchilada bowl, comparable to a burrito bowl at Chipotle. It tasted fine, but there was not a lot of chicken in it and the lettuce content could have fed a family of 10 rabbits for at least 2 days. So… thanks for skimping me on the actual meat and rice I was paying for and covering the lack of it with a ton of lettuce.
The service was TERRIBLE! When I arrived, I thought maybe I should text the girl at the register so that she would know someone was there waiting to be served, but I didn’t want to ruin her current texting thread conversation so I obnoxiously cleared my throat, which is (to me anyway) the international sign for «HEY, SERVICE PLEASE!»
The price would have been reasonable if i had gotten at least a full scoop of chicken and other items rather than lettuce. If i’d wanted a salad, I could have gone to the salad place next door.
Oh well, the food was good, just not a lot of it and the service was terrible. So… there might be a reason I’ve never heard of California Tortilla

I got the regular sized chicken fajita bowl and boy was I disappointed. A small measely bowl of a scoop of rice, a scoop of barely cooked onions and peppers (and one of the strips of onions was onion skin), a huge squirt of sour cream, a dollop of guac, a huge scoop of tomato salsa and some chicken cubes. Flavor, meh. Size, ugh! It cost as much as a Chipotle fajita burrito, but half the size and flavor. I’m afraid to see what a small size would be. Will I come here again? Afraid not. Totally disappointed at California Tortilla…