British Airways

I traveled from London to Charlotte via Washington, Dc.
British airways, London customer service issued tickets to me with 1.5 hrs layover at Washington but immigration and baggage claim took 2 hours for me. I asked them weather this layover is sufficient for taking next flight and she assured that this is OK to catch domestic flight but this is not OK.
There is no proper 24 hrs customer service here because of that I ended up staying in airport for 10 hours for next connecting flight.
I don’t trust this British airways anymore and there is no chance of requesting hotel and BF tokens for missing flight. British Airways partner United airlines re-​booked my ticket and guaranteed my ticket for18.5 hours later flight. Finally, I got standby ticket confirmed for 10 hrs later flight and I traveled to my destination.
I ended up paying $ 150 additional amount and they added 12 hours to my original 32 hrs International journey so I am like dead body after 44 hours journey.

I’ve used British Airways twice to fly overseas and both experiences were awful. I paid $ 48 for a window seat, which was changed to an aisle seat the day before the flight. I never received a refund despite British Airways changing the seat for an unknown reason. My luggage was lost and never found, which British Airways has been unapologetic about. I feel like there was never any real attempt to locate my luggage. Some of the staff are polite, but most of the British Airway employees that I’ve spoken to are rude. I paid extra for World Traveler Plus because it comes with a plug outlet at the seat, however, my outlet didn’t work. When I call the customer service center, the representatives aren’t helpful and I frequently get disconnected. When I email about issues, I don’t receive emails back.
The ticket prices may be lower then the competition, but the poor service isn’t worth it.

I flew British Airways out of Dulles with my husband and 5 month-​old baby. As Richard B. noted, the BA Representatives were horrendous! We were made to wait in the wrong line for over an hour and a ½ by Diane Aliff. When I asked Steve Mgaza for assistance, he would not assist us in getting in the correct line. The woman checking in 1^st class customers (light-​skinned African American woman) was extremely rude and dismissive (she told me and my baby we were holding up her first-​class customers). When we went to speak to the duty-​manager (a women with an accent), the first-​class representative ran over to tell her not to talk to us… and the manager wouldn’t speak to us! And they refused to give me their names (their name tags were covered). Needless to say, I’ve filed a complaint. Not sure if anything will come of it but I was completely appalled. I do not recommend British Airways. Air France, KLM, And Lufthansa have always been great!

The way to fly to London. First class gets you through the speed-​pass at customs at Heathrow airport. This is a HUGE perk. Five minutes through the line or up to five hours in regular line.
Lay flat seats, impeccable cabin service, and full English fry-​up for breakfast just before landing — you can’t beat that.

I flew with British Airways to Rome and I had a layover in London.
Since the flight wasn’t packed, they put my luggage with the business class so it comes out faster.
I didn’t mind not getting an upgrade to business class because I had the whole row to myself.
I got to fly with comfort the whole way to London.

I’m actually flying out of Dulles.
After a fax, eight phone calls and an unanswered customer complaint through their maze-​like website I have decided never again to fly BA. It makes me sad, but they are obstructive rude and unhelpful. Virgin will be my airline of choice from now on.