Blackboard Inc.

Without a choice of an online instructional tool given, I was forced to use their mediocre products. Unfortunately I was having issues of connecting with their Java based software. After contacting my local tech support desk I decided to call the tech support desk of the manufacture because they should know how to fix a problem for software they developed right? Nope. I was given a response of someone will call back within an hour. Nobody called me back. I called back again and still the rep could not help me, told me to expect a return phone call the next day. Nothing. No call. Just kicked to the curb. Luckily my local tech support helped me fix the problem after a week of trying to contact BLACKBOARD INC. Bottom line is you should know your product, provide service so people can USE your product, and if you say you are going to contact somebody FOLLOW THROUGH WITH YOUR SUGGESTION! Don’t leave people hanging. If Unilocal offered a ZERO rating I would do so. How come nobody is singing your praises here? Why do you have a rating of only ONE star? You couldn’t even earn two stars? Crappy businesses and roach infested restaurants still earn higher ratings than you do. What a shame.

Privately held company that takes plenty of public money while outputting abysmal software that makes liberal use of open source software. If you’ve ever wondered what a boondoggle looked like this would be it.