Best Movers DC

I wish I could give them negative stars. Th WORST MOVERS. They assured me that they will show up. But never showed up on the day of the move! Boris is the guy. DOnt trust hin.
GTE OTHER MOVERS. NOT THEM!

If I could give them 0 stars, I would.
This is the worst experience I have ever had with a moving company. I received a quote from the company for 2 men at $ 70 for 3 hours including all fees. Meaning nothing additional for an extra man, truck, travel time or taxes. I called their number at 800−549−7310 to confirm, as they did not respond to my response email and made an appointment for 5pm. At 11am on my scheduled move day I received a voicemail from their dispatch in Florida (305−503−4141) informing me that they are on their way. I called back informing them that I am at work, my scheduled time was 5pm and that they cannot just show up earlier. They requested I leave work and I stated I could not. They said they would have to come another day, I informed them that I had an appointment and there was no other day option. The dispatcher (Sarah) then said they would look into it and call me back. I received no call back. 4 hours later I called again to confirm they were still coming as I had not received a call back informing me of the resolution. I was told, «I don’t know what time they will be there.» I then decided to just wait it out. At 4:15p I received a call that they would be there in 20 min. I told them it was early, but it was fine. They finally showed up at 5:40pm. In the quote I was promised 10 free boxes, they did not bring them but I was already packed so they got to work.
As they were working the driver told me the rate would be 3 hours at $ 70, plus another hour at $ 70 for travel time. I knew this was not what was in the email and verbal confirmation I had, but I was just happy they were there so I did not complain. They also had a 3^rd man. I told him I only requested 2 men, he told me they brought the 3^rd man to speed up the time at no additional charge. They then loaded and moved my belongings. They were good as far as efficient and careful. When the job was done they requested cash for the $ 280, as opposed to the card I was informed they would take. They also demanded $ 40 each additional for the 3 men. I refused to pay this because it was already only supposed to be $ 210 for the 3 hours for my moving reservation, but they added another hour at $ 70 and now wanted to add $ 120 more. That would be $ 400 instead of the $ 210 I had a confirmation for. He informed me it was company policy and didn’t care about my confirmation that I had and to call his boss. I did. I spoke with Alexander who repeated what he had confirmed with me in the email and verbally, and then told me that he couldn’t resolve disputes. I had to talk to the guy there and then he hung up on me and refused to answer the phone further. The guys then proceeded to talk negatively to me verbally about me being cheap and not understanding how far they drove to get to me and how they brought a 3^rd man. I informed them that was their choice, not my request. As well as the fact that the travel time was their responsibility since they advertise their are no travel expenses. In the end I offered to give them $ 290 cash or call the police. They threatened to take all of my things and put it on the sidewalk, but then they finally accepted the cash and left.
STAY AWAY FROM THEM!

Are Best Movers really the best? I wouldn’t know because they never showed up to do the job I booked them for. I scheduled a move for a weekday afternoon (first mistake), on a rainy day (error number two), with Best Movers (worst mistake of all). When the agreed upon time for them to arrive came and went, I called their toll free number (888−900−9211) and dealt with an incredibly rude «customer service» rep who told me he was going to figure something out and hung up on me. When I called back, he blocked my cell phone number. Calling from another phone didn’t get him to move things along at all. I ended up having to take another day off work and book a last minute mover.
Honestly, if he had said «sorry, we’re running behind and won’t make it today,» I would have been irritated but understanding and probably would have asked them to try to do it the next day. However, their efforts to secure my business were so lackluster, and their phone-​blocking tactics were so rude and asinine that I eventually became convinced that this wasn’t an actual business. I imagined, instead, that some institutionalized psychopath had gotten hold of a phone and a computer and was just messing with me. If they’re not going to do the work or even try to make any money, what is the point of their existence?
Best Movers will give you the cheapest quote and won’t ask you for money up front, but why even considering them if they’re going to leave you high and dry? They say moving is one of the most stressful experiences of your life. Best Movers took my moving day from a bad dream to a night terror.

I had already made a reservation before I found the review below by Austin M. When I called the company to cancel my reservation they cursed me out using the F-​word several times and then hung up before I could even offer an apology or explanation. This obviously confirms what the other posters were trying to warn me about.
DON’T USE THIS COMPANY!!!

Please exercise caution when dealing with this mover. Please read my in-​depth review of their affiliate in Miami (33 132) by the name of Lions Van Lines Miami Movers. This is one large inexperienced company that rips off customers and tries to make them feel like the wrongdoers.
I have dealt with Best Movers DC in connection to my Google Places moderator duty. First, the owner posts false 5 star reviews on a weekly basis. They have tried the same here on Unilocal,but the filter yanks them off – much to their chagrin.
Best Movers DC returned a call of mine a few weeks ago when I was trying to approve a few changes to their Google Places listing. The man I spoke to was extremely unprofessional and very hostile. I don’t think this is the way to handle business.
Avoid this mover and stick with a large and experienced company like United Van Lines!

These people are the basura of moving companies. My experience was pretty much a nightmare. They delivered my boxes less than 2 days before my move, showed up ridiculously late on the day of my move and blamed it on traffic, overcharged me for an hour of travel (which was supposed to be included), broke two pieces of my furniture and tried to cover it up, then attempted to shake the responsibility until I told them that I would file with small claims court and the Better Business Bureau. I took the measly check they offered me for my time and damages just to get them out of my life. Pretty much, THEY ARE AWFUL! If you use them, you are a fool. Take heed to our serious warnings and let them go out of business. The best move they can make is as far away from the DC as possible.

DO NOT EVER USE! This was the worst experience of my life. Not only do they not speak English, they showed up 1 hour late to my scheduled appointment even after I spoke with the dispatcher/​supervisor/​manager (whatever they were) the previous day and 3 hours before my SCHEDULED appointment to confirm they would be there. After being told it was a total of $ 240 for 3 hours including mileage, they charged me $ 100 extra for 3.8 miles of driving and because they just happened to bring one extra guy with them and «it should have taken less time because they had more hands.» Not our fault you just randomly decided to bring an extra guy!
Should be called WORST DC Movers!!! Trust me, you will not be happy with their service.