Barnes Reginald D MD PC Jr

Here is what was bad in my personal experience:
1. The wait — I had to wait for an over an hour to see him. They dilated my eyes and the wait was so long that it was already starting to wear off.
2. The student — He had a student interning with him and it was actually her who examined me. I have nothing against medical doctors teaching students. In fact, it is a great thing. My issue was he only came for a few minutes and because he was so behind schedule, he only told her what she did wrong and barely spoke or examine me. So he might be a great doctor like others here say, but I wouldn’t know cause he didn’t really spend time with me.
3. The billing — I received the bill from his office (whatever insurance didn’t cover) and I paid. I have since received 3 more notices even though my credit card was charged like a month ago. The latest one said this was the last notice before going to collection. I will have to call his billing office and show them my receipts.
Again, this was my experience. Maybe I came on a bad day where they were running behind for some reason. However, I would not go back to find out.

Dr. Barnes is a great eye doctor. He has an excellent bedside manner and great surgical skills. He saved me from blindness from glaucoma and I will always be thankful for this skilled and compassionate doctor. He truly cares about his patients.

The doc seemed really on-​top of his game. I am not an eye expert– only a patient. The office staff are ok but I could see how maybe some folks would not work with them well. I also agree that they can do better with the wait times for patients. Looks like the experience for others would be stronger if some attention was given to basic customer service.

Ugh! What an awful experience from top to bottom!!! Yes, the doctor was pleasant, but wow everything else has made me regret ever walking in the door here! Not only is the office very old and makes you think, why am I paying however much for this. It is also very cluttered and messy with junk sitting in the corners of the room and all over the counter top in the patient’s room. The equipment seemed like it was from another time, I’ll give it a star for interesting — some of the equipment seemed so antiquated I don’t know if I would see it anywhere else. I felt like I stepped back in time.
I had to wait forever, when the doctor did finally start to come in, he sat outside the door for another 5 minutes talking to a staff member about her personal matters. That is not the end of the world, but it didn’t help with my overall impression. Truly the doctor was very personable. Again, not a big deal, I just wish he made me feel like he prioritized the patients over his staff.
The staff seemed clueless and continued to prove so after the appointment. They were nice enough, but I feel like I’ve worked with staff a little more on the ball than this everywhere else I have gone. They couldn’t seem to figure out how to communicate with the pharmacist until the 4^th time I called them — in the end they hadn’t read the directions on the form they were sent.
With the insurance company, they hadn’t submitted the right information and I had to call them to get the proper information myself to resubmit my own claim. Should it really be this much work every step of the way? Help me out a little people. I have been dealing with this for two months now. If they would have been more on top of things with the insurance company, I wouldn’t think I should be involved in this process nearly as much as I am. Everything I ask for seems to be the most basic of requests but it all seems to catch them off guard as if they have never done it before.
When I called the other day and was put on hold I could faintly hear the call on the other line. I don’t know what was/​is wrong with their phone system, but it’s not very appropriate for me to be able to even slightly hear other patients conversations when I’m on hold.
I wish I would have read some posts on here before I went to this doctor — would NOT recommend going here!

I have been going to Dr. Barnes for 5 – 6 years, but their office has taken a major turn for the worse in the last few months. I waited an hour and half to see the Dr., and never got in until I — naturally — had to leave and move on with my life. I’ve had multiple billing issues both for this year’s appointment and last year’s. And I’m still waiting on a call back from the office trying haphazardly to correct it. I’m never going back here again, and don’t suggest others to do the same unless they make drastic improvements in their wait times and customer service.

I’ve been to Dr. Barnes for 2 years because his office is located super close to my apartment. I finally decided to write a review because I think I’m done picking a convenient location over a good experience at the doctor’s office. Dr. Barnes himself is extremely nice and personable, but his front desk staff has been consistently terrible. They’re just rude and are kurt when you ask any questions, it’s almost like they don’t want to be bothered with people which is hilarious because patient interaction is such a huge part of what they do. I also think the wait time there is ridiculous. 2 years in a row I’ve had to be at that office for over an hour.
It’s just not worth having to go through all those annoyances just for location convenience.

I’m going to counter some of these claims because I know the doctor personally. Dr Barnes is a great eye care physician. Not only is he an opthamologist, but he was initially in practice as an endocrinologist — giving him a unique perspective on how metabolic health (diabetes etc) effects the eyes, and how to treat both the eye — AND educate you and provide direction on your other issues.
Yes, his office isn’t the latest and greatest, but his staff is friendly and were very professional with me. I went to him (had to travel a great distance to do it) after going to my high-​tech extremely sterile professional opthamologist for years. Why did I go? I needed someone to LISTEN to my problem and then work through it with me. Not someone who would put me through the tests and make a pronouncement ending in a perscription (and the last time, a perscription that was so off that it made me dizzy and nauseaus).
So, if you need high tech and smooth, this practice may not be for you. If you want to make sure that you can see, I recommed Dr Barnes.

The doctor was nice, but too arrogant for my taste. He kept repeating how great he knows his stuff. Unfortunately, even as I was leaving the office I was still no sure I totally understood his suggestions to me. It started when he would not even let me tell him why I came for a visit. He said that by looking through his equipment at my eyes he does not even need to ask me any questions — I strongly disagree with that. I came with a specific question and was hoping to have it answered. At the checkout I did not get a bill either. I told the clerk that I needed a bill for the services rendered and she appeared to be puzzled by my request. I won’t go again.

This was the nicest doctor I’ve been too. The office is older and not at all fancy. Dr. Barnes nurses and friendly. He seemed to be in a rush but he was apologetic. He kept apologizing to his nurses because he was behind. I was having an allergy problem and he checked my eyes throughly and listened to everything I told him. I have good vision so I don’t go to eye doctor’s very often but if I need anything else I will go back.

If I could give this place no stars I would. Dr. Barnes himself is very nice and probably a good eyedoctor if you actually get to see him. I have seen very little of him and his staff stinks. They have no idea what they are doing. They ask the same questions over and over, and then put you in a different room, and then someone else comes in and asks you the same questions again. I’ve called the office and never had a return call. Recordkeeping is well out of their grasp, every time I call or go there they ask me, you’ve never been here before? I’ve been billed for appointments I never had, launching a 4 month process of phone calls trying to get incorrect bills straightened out. Today I went for my 1pm appt and when I came in, they did not have me on their appointment book and the person I was supposed to see had just left to get lunch. After I scheduled my appointment around her lunch hour! I impatiently waited another 15 minutes and was just about to leave, and then she came out and saw me, still chewing. She gave me contacts to try, and when I returned to my office I saw that the expiration date on the contacts had passed months ago. I give up on these people, they are hopeless.