AT&T

Came here to fix issues with my data plan. The customer service was really good. We had to call ATT on our phones and had a 45 minute wait and were pretty much placed on hold for most of the time. That is like a one star for ATT the company sustem, but the customer service reps sat with us the whole time and were very friendly.

I wish I had taken notice of my sales associate’s name because it’s entirely possible that I may have received different information from a different employee. Having been to two other AT&T stores previously, I went to this location to see if they had any iPhone 6S phones in colors other than slate grey. The associate told me all about the «Next» program (I listened patiently because he didn’t seem to believe me when I told him I had already heard about it). When he finally finished his spiel, I asked about trade in options and was told that I had to get the phone and then set up a trade-​in online. I explained that when I upgraded my phone before, I was able to walk into an AT&T store with one phone, trade it in and walk out with an upgraded phone. I asked, again, if that was an option and I was told simply «no.» An hour later, I am at a third AT&T location trading in my 5S for a 6S. Total waste of time.

Horrible customer service! I came in to upgrade my phone and no one acknowledged me, I just got a few stares from the staff. After patiently waiting finally someone told me they would be with me shortly. I took a seat and about 5 minutes later the security lady comes to me and tells me I have to leave the store because of my dog. There’s no sign that no dogs are allowed! I have a small French bulldog on a leash. It was a very hot day and I would never leave my dog in that heat. I can only imagine leaving my pet outside and having to wait a very long time to get any help. With flat nosed dogs, they over heat easily. I have been an AT&T customer for a very long time, and it’s ridiculous that I couldn’t seem to get good customer service. I had just been across the street at Verizon and they were very friendly towards me and my pet. So after leaving AT&T I went across Verizon and switched.

Absolutely terrible service. The customer service agent spent more time texting on his on phone than he did helping me. I literally waited for 20 minutes, to be passed to a second agent, and did not get a resolution to the issue with my phone. It’s still broke.

Have to say, I was very impressed with this place! They were great with helping, the wait in line wasn’t long, and the guy helping us, Yohannes, was awesome! Got me set up with the best deal for texting & calling within the US while i’m visiting! I would definitely recommend this location to anyone for any of your tech needs. Awesome. Clean store, enough people working, structured & great service! Definitely 4 – 5 stars for this place.

Tried to be nice and patient, but that ran out after 30 minutes of waiting, both times came in one day. Not coming ever again. All I wanted was to order an accessory for a very expensive phone. Aggh.
Tried to be nice and patient, but that ran out after 30 minutes of waiting, both times came in one day. Not coming ever again. All I wanted was to order an accessory for a very expensive phone. Aggh.

The customer service I received at this location was phenomenal!
I went on Friday September 21 to stand in line for the release of the iPhone 5. There were about 20 of us in line. The manager (I can’t quite remember his name) frequently came outside to check on everyone. He offered us breakfast foods (water, juice, bananas, apples and breakfast bars) while we waited. (That sold me, I love a good snack) And he came around with a list of his iPhone inventory and asked everyone in line which phone (gig and color) they wanted, marking it off on his list so that no one stood in line in vain. The store also opened an hour early to accomodate for the line.
Once I got inside, the sales associates were equally as friendly and helpful as the manager, they were also efficient. Whenever I’m in the city and need something for my phone, I will absoutely visit this location.

I was pleasantly surprised today when I went to AT & T to buy my new IPhone. The line was long. There was not much they could do about that. The service was great today. Of course, I really believe there were a lot of corporate types. My past visits to this location above the Gallery Place metro stop have not been so nice.
The corporate types even went out of their way to get me some water when I said I wanted it. That was nice.
I give today’s visit a 5 and my previous visits a 2. I will even it out at 3.