AT&T

Quick and professional service. I just needed a new SIM card (which is free) and the guy was very nice and helpful and took the time to make sure everything worked.

Reggie is awesome! defective iphone was a huge problem but I went into tonight and he talked me through my options and poor guy must have known I was frustrated to the point of tears with apple. Very kind, very professional, just great service from him.

Some in this store have come and gone (seemingly based on performance), but Charles is the absolute best and most helpful person I’ve encountered there in the 15 years I’ve been going to this store. He makes every experience easy, quick, thorough and without hitches. If you can give him a rose gold iPhone instead of a gold watch for his years of stellar service, please do so!

This is specific for AT&T small business (more specifically the small business contact center). This has to be the most convoluted and compartmentalized company for customer service. They don’t care how long they put you on hold, they don’t care what your experience has been to date with ATT — they also seem to be ok with actually saying «we can’t help you» when all you are attempting to do is add services to your business account. If you don’t need att for anything specific (i.e. att specific service) — stay away from their business side. It’s a nightmare if you have any issues with your account.

FRAUD!
Went today to get a new phone (been a long-​time at and t customer and needed a new phone b/​c my phone was 5 years old). After I got home and looked up my account online, I found out the sales rep LIED to me about the length of my contract and about what I would be paying for my phone. Like I wouldn’t notice paying $ 550 for a phone over 26 months… after she told me it would be an 18 month contract and the phone would be free. This is fraud. Returning phone and cancelling contract tomorrow — they better not charge me anything for their mistake. I have been with at and t since 1997, but will gladly go 2 doors down to Verizon after this.

Went here on a Tuesday around 130 and was racially profiled by an armed security guard. I was never greeted by the staff working and had to approach someone for help. Weird considering I was ready to plop down $ 400.
Furthermore my friend needed assistance and he didn’t fare any better. He was haggled about receiving his employee discount and ended up having to wait what felt like an eternity.
Come here if you like long waits and being stalked by armed security guards.

Wow what a wonderful store! The staff was very very friendly and helpful as well as knowledgable! The service was first class with a smile!!!

ATT doesn’t offer loaner phones for those whose phones are being repaired, even for a few hours time. Shame on them. Good to know the $ 90 a month I spend utilizing their services is being valued.

My own personal AT&T service is absolute crap. I have practically no reception at home and most of my calls drop once I get within SF city limits.
So, why did I renew my contract? Because I have PREDICTABLY crap service. I know exactly where my calls will drop, and how much I’ll be charged when I take my phone overseas… and I have a super crazy discount that I couldn’t possibly get with another phone company.
Renewing my service is stupid. I know it. But I like knowing what I’m gonna get and where exactly all the fails are– and I needed a phone to replace the one that went missing.
I told my sob story to Marion who was more than happy to explain my options and reassure me that I would be up and running in no time. She gave me much-​needed relief.
I returned the next day and got assistance from Anthony who got me hooked up and made sure I had everything I needed before I left.
These two folks are real gems because I know I was a basket case and they were nothing but nice and professional with me.
The phone service is still crap but it’s crap that I’m willing to live with.

You get positive stars for letting me charge my i-​phone at this location when I’m low on juice after a long day. Your staff is always very professional and polite. Also, you have a great location which is super convenient.
You get negative stars for charging me too much for my phone bill, and changing your policies in sneaky ways. You also get negative stars for having terrible signal anytime a wall is thicker than paper…
If it weren’t for being the original i-​phone carrier, I would not have signed on with ya.

I have been with AT&T since 2001 and have never been excited about going to one of their stores. It seems like there is always a wait in line with a lot of unhappy people. Today was a different story. I was Christmas shopping and noticed this store across the street. I thought. «ok, why is there no one in line???» I walked in and was greeted with a smile. Johnny took a look at my phone and then my account. He recommended a new blackberry torch, and told me the 99.00 fee would be included in a 100.00 credit I had for being such a long term customer. I was thrilled! He took very good care of me and even set up my work email account.
I will be back.

We just switched to AT&T and the customer service HAD been helpful, but we of course saw different reps each time we went in. On this occasion, I had one rep tell me one thing that was not true, one rep just walk away during check out to not return, but go and talk to his friends, and then the manager who was just rude and acted as though I was bothering her by trying to make a purchase.
They all gave me different answers when I asked a question and I was totally turned around by the time I left. I do think this store has good people working, but unfortunately I got to deal with employees who did not know what they were talking about and would rather talk to their friends than actually work. I would have hoped the manager would have cared more about the customers, but I know not to go to this store again.

I have been dreaming of the iPhone for some time, finally got one and reluctantly returned it a week later. The phone is fantastic, loved it, the AT&T plans are the most expensive in the business. Not to mention Consumer Reports rated AT&T as having the worst service in the DC area. So I returned the phone, the people at the store were pleasantly impolite. The following week I got an AT&T bill, called them to inquire as to how much I should pay and was informed my service had not been canceled. Oh, it would seem the lady on the phone worked for AT&T, but she is not able to cancel my account, for that I have to return to the store. This is total BS. The store should have canceled the account when I returned the phone and as a further insult a phone tech from AT&T cannot cancel an AT&T account. Absurd. Each time I deal with AT&T it furthers how happy I am with the decision to do no business with them.

Awful store. Bad and super slow service. I went there to switch from tmobile to att and the sales rep deleted all my contacts and pictures by accident. The monthly charges were much higher than tmobile for the same service. They added so many fees that I was unaware of. I asked them to cancel my subscription– i had a 30 month grace period but they charged me a $ 200 cancellation fee and wanted me to return my iPhone to them (which I purchased 2 years ago from apple not att) I called several times to get this fee removed. And I had to go to the store again with a receipt from apple to prove it was my phone. To this day the fees are not removed and an automated call service calls me everyday. Just awful. I’m now back with tmobile

I finally broke down and bought myself an iPhone. (It only took me about a year to make the commitment). Angela at this AT&T wireless store patiently answered all of my questions. She didn’t try to do a «hard sell» for which I’m appreciative. She took care of me as if I were the only customer in the store. She is knowledgeable about the products that she sells. She helped me pick the plan that is right for me based on what I told her about my usage with my Sprint phone. If you are in the market for a new cellular device, I highly recommend Angela at this AT&T store!

I chose this location randomly for the iPhone 3G release, assuming that because there are like three other AT&T stores within a three block radius this place wouldn’t be too packed.
Bad idea! Turns out that they didn’t get many iPhones. only 60, which was obsurdly low considering there was about 150 people in line. So when my turn came up, after waiting in line for four hours, I didn’t get an iPhone. Instead I got a voucher or rain check, and was told I’d receive an email soon. They made me pay on the spot to reserve my phone. I patiently waited, and the following Monday I received my email and went down to the store.
After a few false alarms of the «we don’t have your phone» game (the guy looked up the wrong name) I promptly received my phone and it was activated by a very large, very awkward sales associate.
Felicia and Christian are the nicest people there. They’re both understanding, fun to deal with, and patient. Felicia was the one who I worked with on my first two visits, and she took care of me.
After ten days of use, my poor little iPhone’s time came, and he crashed and needed to be returned. Check out my Apple store review in order to read up on that whole saga.
So today I finally went to the AT&T store to return my old, dead phone, and without any problems they refunded me my money and everything was taken care of. The only downside was that in the process I lost my old number and now I have a new one.
Christian helped me out when I took my iPhone back today, and he was great– he explained everything in detail, tried to do what he could to see if it was okay for me to keep my old number, and was very helpful.
In general, I haven’t had a great experience with AT&T, the corporation. This store itself isn’t too bad, though.