Allegro Cleaners

this place rocks. best service ever. come over they can take out any spot and wash very good

I live in the building and each of the couple of times I went here were bad experiences. The customer service is almost non-​existant and, though you pay a premium (presumably for the location), what you get in return is not even close to what you would expect.
Dry cleaning comes back with wrinkles already, probably because it’s not done on-​site. I took in a jacket that I needed fixed because one of the seems was starting to separate — it’s been THREE visits and they still have not fixed it. The first time they tried to give it back to me not having even looked at it. The second time they got about halfway there and now I am hoping the third time is the charm. The last time I visited to pick it up, they were arguing with a girl in front of me who dropped off a dress she needed for a wedding only to pick it up with more spots than when she dropped it off. When she tried to get information to speak with the owner (they don’t have managers, apparently) the woman tried to tell her there was no way to contact her and she would have to come back the next day (a Friday) in the middle of the day to speak with the owner in person… nevermind the fact that most people are working at that time.
Long story short — bad service, priced high, outsourced work. The location doesn’t make up for the lack of what you’ll get in return.
Wish me luck on my jacket…

The plus location is convenient.
The minuses are being over-​priced and incompetent. I’ve been to this location a total of four times and have had bad experiences every time either at the dropping off/​picking up ends of the service. I will describe two of the worst experiences as examples.
My first bad experience was when I brought in a coat for alteration. Since it was purchased from a thrift store it was oversized. I requested that the width of the arms and the body of the coat be taken in, but was talked down to just having the width of the body taken and was questioned on why I would purchase a coat that didn’t fit. I didn’t understand the reasoning for the question considering they provide alteration services, and this was an alteration job. The job was pricey, about $ 112, and after receiving the item the shape of the coat was off due to the fact that they talked me out of taking in the arms. Now I’ve spent a lot of money toward a coat I am unable to wear, unless strange is a look I’m going for, and am left with either trashing it or taking the coat to another location to see if someone will take more of my money to fix the job.
Bad experience two was when I brought in two hats, also purchased at a thrift store, for a cleaning. Upon purchase the thrift shop owner had mentioned since there were a few discolorations I could take it to a dry cleaner who would spot remove and that the price was typically a few dollars per hat. He nicely discounted the purchase costs of the hats to take the cleanings into consideration. I brought these two hats into Allegro where I was quoted a slightly more expensive price than was suggested by the thrift store owner, but in my estimation, was a reasonable amount. When I returned to pick them up I was told that I was misquoted on the price of the cleaning at drop off and that it was really triple the cost per hat than was I was originally told. On top of this the hats were physically damaged, shapes distorted, apparently from the scrubbing that had taken place to remove the stains.
I will never go here again!

I’ve been using Allegro Cleaners for almost two years now since I moved into the adjoining Allegro apartment building. The staff is always very friendly and they do alterations in addition to traditional dry cleaning.
My clothes have always been ready on the date that was originally promised to me and I have had them clean everything from shirts, suits, slacks and coats without any issue whatsoever.
Pricing is a bit on the steep side but they are overall friendly, reliable and I would recommend them.

I like this place. It’s well-​run, with helpful, friendly staff and plenty of space/​machines. I’ve never had any issues with things coming back late, and they’ve been very gentle with my garments so far, even removing a small coffee stain from a delicate white dress without damaging it. I give it four stars out of five because it IS more expensive than necessary — but I guess you pay for convenience if you live in the Allegro apartment community (adjacent to it, but run by different people.)

I just realized despite living in the adjoining apartments for 8 months and using this dry cleaners frequently, I hadn’t reviewed them as of yet.
First, the owners/​operators are very nice — cute ²⁄₃ year old little girl onsite that usually provides me some amusement as I get measurements done for alterations.
Secondly, the sign says organic dry cleaning. I have no idea how to prove that, but I will say that my clothes don’t have an overwhelming icky chemical scent after cleaning, they smell pleasant and clean.
I have had alterations done — each time, they were done perfectly, price was ok. The owners are very honest with you — if you have an item like I did that will require something overly complex (ie expensive), they tell you about it and offer cheaper options. Prices I would rate as fair.
I have had clothes and sofa slipcovers cleaned — excellent job on the slipcovers, which had a stain and it was removed without damaging the fabric. Good job on any dry cleaning of clothes, including some very delicate bouses with lots of fragile stuff attached.
Everything has always been ready on the date/​time it was promised.
I find the prices a bit high, but I think that is likely because of their locale (no doubt the Allegro is hitting them up for pricey rent).
Convenience factor extremely high for me, given the location.

The reviews from earlier in the year are fair — but it should be noted that Allegro Cleaners has really, well, cleaned up its act. The service is friendly and things are always ready when they say they will be. I also got a pair of jeans hemmed here and they did a great job.

I’ve had good experiences here so far, which is a nice change of pace from the Oxxo, which not only lost one of my garments for weeks, but then was totally incompetent about it.
Complaints about the language barrier here are definitely true, but they’re not a problem for straightforward things like laundering men’s shirts. And they are significantly cheaper for that: $ 1.65 per shirt as opposed to $ 2.25 at Oxxo and $ 2.15 at Sun. For that reason, plus the fact they haven’t lost anything, I give them four stars and my repeat business.

When it comes to dry cleaning, I’ve had some bad experiences. Georgetown Valet, Oxxo, Sun Cleaners — have ALL either lost or damaged my clothes. Combine that with their EMBARASSINGLY bad customer service… deal-​breaker.
The smiling faces and super attitudes at Allegro Cleaners are a welcome change. I don’t find them more expensive than other area cleaners — in fact, a queen size comforter (which Sun Cleaners had RIPPED AND OVERcharged me for) was returned to me in pristine condition from Allegro cleaners, for significantly less than Sun charged.
I’ve also had pants hemmed there — they did a great job — AND the pants remain hemmed (unlike the pants I had hemmed at Sun Cleaners).
Plus, they gave out little complimentary lint-​rollers to customers around the holidays. Come on, how cute is that? You have to love these guys.

More expensive than anything in the area.
Dropped off a wool winter coat and it was not ready when they originally said it would be.
Went in the next day and the lady was using a lint roller on my coat and said it was not ready.
Have a feeling my coat was not actually dry cleaned, but washed in the gentle cycle in a washing machine.
They conveniently do not speak much English, beyond pricing and date your clothes will be available.
Will definitely not be going back. Is a shame though as they are in my building.

Just moved to the neighborhood — and since they are across the street I gave them a try.
Cleaning promised for Monday — not ready.
Showed up Tuesday — not ready — promised for later in the day.
Showed up later that day; the cleaning was finally ready.
I asked for a discount or some consideration, since I’d had to return several times — and was literally laughed at.
I won’t be going back.

Mixed feelings about Allegro Cleaners. The location is very convenient, and they did a great job hemming my pants and making repairs on hemlines, and they replaced a zipper in a dress.
But the alterations were expensive. And you have to make sure you tell them very specifically what you want, otherwise they will charge you for the most expensive thing.
The dry cleaning is also expensive, but what bothered me more was that I brought in some sweater dresses that I wanted to preserve from the washing machine and when I got them back they all had pilling on them. They claimed that the dresses were dry cleaned and not washed, but I’m not sure. And unfortunately there’s a bit of a language barrier, so if you do have an issue, it’s hard to talk about what’s going on.
So in sum: Good for the basics in a pinch, but I will probably look for another place to take my precious items to.