1st Choice Home Services

Zero stars! Get your refund. I have an Amazon voucher and have been trying to contact 1^st Choice for a week. Called Amazon and they were very helpful. They followed up and sent me a note saying the voucher was no longer redeemable and gave me a link to get my refund. So if you’re sitting on an Amazon voucher contact them. But I was really looking forward to clean windows.

Agree with other reviews. Wish I had read reviews before buying the voucher through Amazon Local. I have left a total of 7 messages. I actually got someone on the phone for two calls in which I did not leave a message. The first time she said she was having trouble logging in to make appointments and as soon as she could get in she would call me back. She never called back. Today, I got someone on the phone and she said since I missed the date that they decide what zip codes they are going to (apparently this happens on Tuesdays and Fridays) this week, I have to wait until next week to schedule an appointment. What? So in calling next week, I might get an appointment in 2 – 3 weeks. MIGHT get an appointment? I have been calling trying to set up an appointment for 3 weeks already! And at the rate that goes with other reviews, no one will probably show when I do get an appointment.

Literally do anything else with your time and money than rely on 1^st Choice Home Service. There are multiple reviews for this same company in several cities, I chose to add to this listing in particular because it matched the phone number on my voucher. Every review for this company describes the same experience: multiple rescheduled or cancelled appointments, no-​shows, rude customer service, etc. Should have used Unilocal first, lesson learned again.

Would prefer to give no stars, but website won’t let me!
Bought a Groupon for this company to wash our windows. Stayed home, prepared our house for easy access to our windows and no one showed up… or called. Called the company at noon — rep said they would be there between 1:00 and 8:00 pm. Called at 5:00 pm and office was closed. No one ever showed.
Called 3 times today (next day) to see what was going on. Call center reps in TN were unhelpful. No appointment, no service.
BAD company!!!

Used a groupon for their Air Duct cleaning service. They give you an 8 hour window that they’ll show up, but didn’t show up. Twice. When they finally did they of course found many more things that went beyond the groupon’s coverage (3 main lines in a condo seems a little fishy), mold, etc. They should have done something about the missed appointments that they called and confirmed a technician would be coming out both times (and didn’t), like making the «mold and extra main lines» free.