Verizon Authorized Retailer – Wireless Zone

Had a great experience! Service was great. All my questions were answered and my phone is great! Thanks Matt!

If I could give them 0 stars I would. To paraphrase another reviewer: ridiculously terrible service. I have been to the Warwick store and the one in Cranston at 40 Sockanosset Road. Never again.
At both locations, the sales staff seems to be made up exclusively of blasé and robotic twenty-​somethings. My first experience was at the Cranston store this April, where I waited over an hour to buy an iPhone. The clerk didn’t acknowledge me for the better part of that hour, apologize for the slow service, etc. Finally, she processed my $ 500 iPhone purchase…5s phone, expensive case, 2yr agreement, without blinking an eye. And after I gave her my credit card number, she had the absolute gall to make me wait on activating the phone until after she had taken care of someone who had just come in to pay a bill. He waited all of five minutes before getting service. (Gotta get that money!!!)
Cut to the Warwick store. More rude and indifferent service. I knew it was stupid, but I really needed a car charger, and went in on impulse. I just went in, said, «I need a car charger for my iPhone 5s» and the clerk brought it to the counter and rang it up. When I saw the price ($ 40) I almost choked. I considered stopping the transaction in mid process, but figured I could return it if I found a cheaper one online…
I left the store, checked Amazon, the official Verizon page, Best Buy and Walmart. ALL had much cheaper chargers… ranging from several bucks to $ 30. None were $ 40. For less than $ 20 bucks, i could get a charger at Amazon or Walmart that was also Apple-​licensed. So, I decided to return the $ 40 charger. I never even opened the packaging. Was closer to the Cranston store, so went there again. They charged me a 10% restocking fee. When I complained about having spent lots of $$ there, being a return customer, AND returning an unopened product, they just shrugged. Policy is policy. They stated the policy was on the receipt, blah blah blah. You know, I can even understand the «re-​stocking fee» on merchandise with no packaging, or cell phones, pads, etc. But a charger still in the packaging? Never even used? Please.
The Verizon «Wireless» Zone stores are a franchise, and not to be confused with Verizon’s own stores. For instance, the Providence Place Mall store is a Verizon-​owned store. And at the Verizon-​owned stores, you can return unused accessories for up to 14 days with no «re-​stocking» fees. The same is also true at Best Buy, Walmart, and Amazon. Believe me, I checked them all, just to write this review. So save your money and your self-​esteem and go anywhere but a «Wireless Zone».
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Great service, they pushed my upgrade date up 1 week and transferred all my contacts even though my phone was broken, excellent store!

We waited over 25 minutes to purchase a phone. No one greeted us when we entered. Finally we get to speak to someone and the phone we wanted is out of stock. They had no sign or anything indicating this so we waited for no reason at all. Then we asked the associate to call the other Verizon stores and be wouldn’t. Ridiculous and terrible service huge disappointment.