Sheraton Providence Airport Hotel

One of the worst hotels I’ve ever spent a night in. The staff was fine but the room was terrible. The heat doesn’t work, it’s –8 degrees outside and the tiny heater in my room never managed to get above 60. The bed, while the linens were clean and the bed was soft, sleeping in a tauntaun would be warmer. The shower leaked, and the faucet was loose so the temperature would go from warm to scalding without warning. The hotel gave us a queen room in the basement, when we had booked a king, and ours was a handicap accessible room so there wasn’t even a tub. Seriously, worst experience I’ve ever had.

An absolute life saver.
After recently having an outbound flight canceled we were left with few options for the night.
Thankfully the military lounge at the airport directed us to this hotel. They gave us a great price for the evening and the room was huge for what we paid.
The hotel bar was a real savior to my nerves after a stressful day.
The bed was comfortable, the room clean, and the service friendly and professional
My only reason for 4 and not 5 stars was our issue getting a shuttle from the airport. We had to call multiple times and what was told 5 – 10 minutes on the first call turned into 30 standing in the snow.

I stayed here one night as I had an early flight. I noticed that the headboard was covered with dust but by the time I checked in it was late and I ignored it as the sheets and blankets were clean. The next day I jumped in the shower, and realized that used soap from the person before me was still in there and I was disgusted to realize that the bathroom had not been cleaned. When I checked out I told the front desk and was told, well that’s the day crew — really… you don’t clean bathrooms and that is all you have to say!!! I would never stay here again and would think twice about staying in a Sheraton. The only positive is that I was checked in by a gentleman named Freddie who was wonderful, very professional and helpful.

The staff at this Sheraton are an asset to the property. They were friendly and accommodating, and made our stay comfortable. My kids craved the brownies served in the club lounge, so when they disappeared the next night (as they rotate dessert selections), I called the front desk to inquire where the hotel sourced the brownies and whether we could purchase more. I was transferred to Stephen at hotel restaurant, and he delivered a complimentary plate to our room within 5 minutes! Wonderful service.
The building is not a top-​tier Sheraton, but it’s not priced as a top tier Sheraton. If you are the type of person that renovates your house every other year, takes pictures of chipped paint, and moves furniture to find dust, you may not be happy, but we were very comfortable in our rooms.
The club lounge was inconsistently stocked (no juice most days, milk hit or miss), but the evening service with light nibbles and one hot dish was a lovely perk. The indoor pool was clean (but freezing cold), and there were no towels, but the front desk cheerfully brought warm towels immediately.
We were looking for a reasonably priced getaway during school vacation, and the location was convenient to both Providence and Newport. Parking is free, and there are many restaurant options nearby. It’s not a perfect experience, but the staff is lovely. For the value and hospitality, we would definitely return.

The one bright spot at this hotel is their staff. Everyone I dealt with was fantastic and they are an asset to the company. The room, however, was a disappointment. My room smelled vaguely of cigarette smoke even though the property has been smoke free for some time. The lamp on the desk was missing the on/​off switch, the electrical outlets were old and plugs didn’t stay in, there were areas of missing paint and the smoke detector was missing entirely. When I spoke with the front desk personnel they were very accommodating though. I really can’t say enough good things about them.
Sheraton needs to refresh this entire property.

I like this place. It’s inexpensive, they always seem to have vacancies. Complimentary coffee in the morning. Friendly, courteous staff. Free parking and many places to get something to eat in the area.
The rooms are very clean and comfortable. My go to place when I’m visiting family and want to stay in a room to myself.

Checking-​in and checking-​out were trouble-​free, that’s the best I can say about this hotel. The room was dark and drab, it looked like they hadn’t changed any furniture since 1970. The A/​C decided not to work in the middle of the night, which made sleeping nearly impossible. The shower was average at best, plenty of hot water but not a lot of water pressure.
I would only recommend this hotel to someone I didn’t like!

When I came to the front desk to check in, three people were at the desk, a lady and a man in a suit were working on one computer and a trainee on another. Not one person even looked up at me for at least 3 minutes, not a hello, not we will be with you in just a minute. No attention to a customer whatsoever. That is absolutely unacceptable.
When I loudly said HELLO? Not one even responded, just looked up and ignored me.
I was very polite still and tried to keep it together. Got my room key and headed for a dirty elevator. Walking through a dirty hallway with stains on the carpet, dirty walls and chipped paint on doors, I get to my room.
Between having semen stain on the chair in the room, long hair in the bed, dirty bathroom with chipped paint and a toilet that doesn’t flush unless you hold down the handle for a while… Oh yeah, dust, dust was everywhere. The carpet had dirty stains and the desk in the room was all scratched up. And then there was the club room… The club lounge was small and dirty, I came in to get some water and the fridge was just wide open leaking. The fridge in the back with milk and juices in it didn’t close at all because the ice built up from the door never being shut all the way. The bar and restaurant were absolutely embarrassing, cold soups being served, and all the soups are out of a can, the waitress said nothing is really made in house, everything either frozen or canned.
In the morning I went to the club lounge to get some breakfast, out all of the club lounges I have been to, this is by far the worst one. There was toast, fruit salad and eggs. Eggs from a liquid. Gross. No sausage. No meat, and the breakfast was pulled from the customers right at 9am while guests were still in the lounge and trying to get some food.
At the check out, I was asked how everything was and I just laid it out for them, a black man in a suit came out and asked what the problem was and I told him that the GM of the hotel just needs to do his job and rain his staff right. He proceeded to tell me that the GM is doing his job, and I should have seen this place before him. WHY SHOUKD I CARE WHAT IT WAS BEFORE? It is absolutely I expectable what condition this crappy hotel is, and the staff isn’t trained properly in hospitality. Then the guy tells me I just don’t know anything. I told him that he should not talk back at me and interrupt me. What kind of hospitality is this? Having some thug telling me off? A customer that just paid you $ 300? What the hell is this? I travel 6 months a year. I stay in hotels all over the world. I wanted to give SPG a better chance, but I guess I should just stick with Marriotts from now on.
Absolutely all the staff at this hotel needs better training. Boone should talk back to customers. I run a large company and my employees would be let go in a flash if they talked back to our customers like that.
Absolutely disjointed in SPG.
The GM was supposed to call me after we left, but it’s been over 24 hours and no one called or emailed me.
This review will be posted on every site now.
I really think that SPG drop needs to take a close look at this property. Read some reviews on all the sites already, no wonder they are awful.
Thank you

I was there for a conference. The front desk folk didn’t know the amenities in the rooms, twice I had to switch rooms because what I asked for was not what was in the room. All I needed was a bar in the shower with two double beds. First I was sent to a handicapped room in the farthest corner away from anything with 1 bed. Then I was sent to a room with 1 bed but not handicap accesible. It turns out every room has a bar in the shower, very displeased.
I stayed for 3 nights, we had to keep having our key cards updated because they kept falling to work.

If zero starts were available this hotel would get it. So the one star is for the pleasant check-​in process. That’s where the nice review ends. The room was dirty!!! Yuck, I was afraid to walk without shoes on even in the shower. Oh the bathroom smelled horrible.
The beds were not made properly. I work for a hotel and know what a made up bed looks like. Plus when I pulled the sheets to inspect prior to jumping in to make sure no bed bugs, I found dirt!

Stayed here for four days in August. Some good and some bad. It’s one of those mixed reviews that’s probably a 3.5−3.75÷5
Here’s the good:
— Staff were all very cordial, pleasant and downright wonderfully nice!
— Everyone who we came across at the hotel has a very high understanding of customer service. Many hotels can learn from this. Great job!
— Our hotel room was comfortable and nice and clean. Rooms were a bit small but were manageable for our time here.
— With the close proximity to the airport there is really no discernible airplane noise. Keep in mind this TF Green is not a very busy airport with the only planes we saw daily outside our window being a couple of Southwest and a Fed Ex and UPS jet sitting each day.
— We arrived on a Sunday and there was a huge convention that left a massive mess however the cleaning staff did an amazing job as it was totally cleaned up the next day!
— Parking was adjacent to the hotel and never a long walk away.
— The ice machine worked well each day as it was in the 90’s all week. Thank the good lord for this!
— AC worked well but noisy (see the bad)
— Sheraton Lobby was comfortable and up to par with computer and a nice lounge area.
— location is excellent with lots of restaurants nearby and Warwick Mall just a close drive. Also downtown Providence just a short drive.
— The lounge on the 5^th floor was great and Alex the attendant was very nice. We enjoyed having this privilege.
— Every day Wall St Journal, USA Today and Providence paper available.
— Free wifi was okay speed only an issue during peak hours in the evening.
The bad:
— Property is severely dated. Although the hotel rooms are nice, the hallways showed their wear.
— Ventilation system for the A/​C was extremely loud. I sleep very deep and usually can tolerate a loud HVAC but this one was like a 747 jet engine was on all night blowing AC.
— Stairways really stank because of the heat and looked like a back alley stairway.
— Pool on arrival was extremely cloudy and dirty. It was by the end of our visit that after they shocked it that it cleared up but the water was very cold then.
Overall we enjoyed our visit and would come back but have expectations that this property is not a top tier Sheraton. Everyone in the hotel was very cordial and pleasant. For this reason we would return.

I’ve stayed in this hotel twice now. It’s a really great — more cost effective — option to stay when I have to be in Newport but I don’t want to pay Newport prices. We were upgraded to a larger room through our SPG perks. It did take some time to check in on a super popular weekend in the summer. Room was fine, came with everything we needed, bed is great. We also got free drinks and free appetizer coupon. Nothing special, but I was really happy to find that the nachos appetizer (however not authentic) was a HUGE portion. Fast wifi and close to the airport and also easy access to highway, and close to nearby Stop & Shop for grocery shopping.

As most others have stated, the agents at the desk weren’t friendly but they weren’t rude either. Maybe it was their personalities because they were the same way at check in and check out (Friday and Sunday). Despite the lack of engagement, I asked if there were available upgrades to the Club Floor and I was upgraded for free!
The Club Room was very clean with access to some lights snacks, water and coffee. The afternoon hors d’oeuvres were mediocre, but I can’t complain since the upgrade was free. The breakfast was also meh, not really a «continental» breakfast. The selection was: eggs, toast, bagels, fruit, cereal and yogurt (for a good breakfast check the IHOP next door. It’s actually really good).
The room was perfectly clean and the temperature was set quite nice. There were 3 free water bottles which was an added plus.
It is practically on the airport runway but unless you saw the airport you would’ve never known – it was incredibly quiet!
I would go back to this hotel only if I could get the same deal. Not sure we would’ve been as satisfied with our stay had we not gotten a great deal on the room and the free upgrade.

I wouldn’t stay here for more than one night — and then only if urgent. While we were promptly greeted upon arrival, folks behind the desk looked bored and inattentive. In the room, air was impossible to control. Constantly too warm. There was a card that said the hotel was taking steps to be Green and if I hung it on my door they wouldn’t do housekeeping. Not sure what that has to do with being green. Seems to me like cost cutting. Almost no outlets to speak of. Breakfast was less than satisfactory. Service was non-​existent except for when it came time to pay the bill.

Amazing place… older hotel, not the most modern place, but the service was outstanding. Do yourself a favor if you come here, see Jessica in the bar area, she’s awesome! Made my «snow stayover» all worth it!

I would suggest booking a different hotel. The experience here was less then acceptable. It was bad enough that the rooms are old, dingy and dirty. the kind of hotel you walk in and kind of say to yourself you are not sure you want to shower there and walk barefoot. Which not showering may be a good option because beside the rooms not always getting cleaned that day when they did we were not left any towls.
the hotel seems to be short on these items? When we did get our room cleaned they did not even leave us new soap? the second night I was there I went down to get new towls and let them know my room was not cleaned and the lobby was filled with people saying the same thing and trying to get towls which they really did not have.
While the staff (beside manager) is very friendly and helpful when they can be they are very short handed. The poor bartender was there all by herself and said she could not even take a bathroom break! So plan on waiting. The free breakfast isnt even worth eating!

Stayed over nite before an early morning flight at check in I was greeted exceptionally well by Jason at the front desk. The room was great! Quiet, comfortable and very clean. A true pleasure to stay and I will visit again. Thank you

Clean efficient.
Well appointed rooms.
The name says it all — it’s at the airport. No bothers of sound from planes — good sound proofing.
Nice fitness center open ²⁴⁄₇.
Free breakfast if your spg member.
Parking is free and so is super fast wifi.

Awesome staff. Ended up here due to cancelled flights. They upgraded my room to club. which comes with access to snacks in the club room. Alex was lovely. Barbara and Felicia awesome at in. Everyone was so nice I had to remind myself i wasn’t in D.C. so people can be frIendly!
The room is adequate. Great amenities in the room… they have a mini scrubby for the shower!
Nothing to complain about and i would definitely come back!

If you read nothing further, read this: This is an airport hotel. If you hop 1 fence, you are on the runway.
I stayed at this hotel for 4 days. Three of the 4 days, the AC in the lobby and hallways was broken. It was over 80 degrees in every section of the hotel other than the rooms. EVERY external door was open at all hours. Anyone could walk in and out of this hotel from any entry door at any time.
Our TV would not work. We called the front desk 3 times — 2 of the 3 times, they told us they would send someone… they never did. We called the front desk one night at 11pm and demanded they get someone up to our room to look at the TV, so they sent the SECURITY GUARD… somehow he fixed it for the night???
The door to our room would not shut without vigorous force. I am not sure if this was due to the humidity in the 80 degree plus hallway or what, but it was very annoying have to slam the door by throwing your shoulder into it.
We complained to the front desk and Jamel helped us. We love Jamel. He gave us a $ 40 credit to the hotel restaurant — which is another story altogether. DO NOT EAT THERE. Heed the warning. The waitress we had was 3 days into the job, but it seemed like she was more like 3 days into living on earth. I won’t even get into the food.
I will choose another place to stay if I am ever forced to stay in RI again.