Mr Messenger

WORST delivery experience ever. I should have known when the driver called from in front of my next door neighbor’s house (#15) and asked how far we are (#11) from that. We are the first house on the street of 3 houses!
He then delivered a dining room table by himself by rolling the boxes to my front door. He then claimed that I didn’t have white glove delivery, which was stated right on the packing slip and carton, and tried not to unpack the furniture. I fought with him and his dispatcher until he unpacked it. The base of the table was cracked and I had to reject it on the spot. It probably got cracked from being rolled.
What business has one guy delivering a huge dining room table by himself? Rude, unprofessional and bad business.

The service at Mr Messenger is sloppy and unreliable.
I schedule work-​related deliveries with them quarterly and without fail, when I call, I have to speak with at least 3 different people before someone finally figures out where my paperwork is and how many boxes I’m getting.
Twice now, my afternoon and early evening deliveries have arrived an hour late — forcing me to cancel my plans.
My deliveries have also never shown up because the driver couldn’t find my house, didn’t have a GPS, didn’t have the right phone number for me, couldn’t find my street on a map and when he finally arrived, yelled at me for giving him the wrong directions. No GPS? No Google maps? What are we living in the Dark Ages?
Most recently, a Friday morning delivery didn’t arrive because of the snow storm, understandable, but no one called to ask me to reschule. I called them and scheduled a Monday morning delivery b/​w 9:30 — 11:30AM — no one came, so I called and the person on the phone said, «Oh your boxes didn’t make it on the right truck this morning, they’re loading them now, will you be around for another hour or so?». She didn’t sound apologetic at at all.
Why was I not called and alerted to the fact that my delivery wasn’t going to arrive at the scheduled time? I could’ve rescheduled for a time that suited my work needs better, now I’m STILL sitting at home, waiting for my delivery and will have lost at least half a day’s work and productivity.
My company decides which courier service delivers their materials… if I had any say in it, I’d of dumped these guys a long time ago!

Good luck on finding the right man. I thought couriers would deliver their products from door to door. I had a driver deliver paper for me today. The truck has a lift gate and he wanted us to go inside the truck to get the paper ourselves. We have a loading dock, but seeing his demeanor, he could care less. He just wanted us to unload the stuff off his truck. The man with a mustache even tried to be slick and stand around for a bit and ask to use the men’s room. He was hoping that we will help unload the items off the truck. I have not seen a more lazy man in my life. If I need to choose a courier I will not choose this company (unless they reprimand that worker).