Monro Muffler Brake & Service

I must give this place 5 stars for there honesty. I went in there for an alignment and rather then do the work and charge me he lifted my car, saw numerous things wrong and told me that he wouldn’t feel comfortable charging me for an alignment unless the other issues were fixed first… THANK YOU FOR YOUR HONESTY.

Absolutely terrible. I had my cv shafts done here and apparently when putting the tire back on they decided to put a lug nut back on that didn’t fit. I would have glady paid whatever meager amount of money it would have cost to replace it.
Instead, someone decided they were going to bang it back on with some kind of instrument. Which I can only guess was a hammer. Of course, I don’t typically inspect the lug nuts on my tires so I go along on my merry way.
A short time after it becomes apparent I need brakes. So, no one has touched any of the tires since the work I had done at Munro. And even since the time before that as they had rotated my tires a few months prior.
My father goes to take off the front tires to do the brakes is completely astonished of how they even got this lug nut back on and ALMOST can’t get it off. He replaces it with one that fits, although at this point the post is stripped and was prior to him even taking off the tire.
Fast forward to another month or so later when I get a flat tire. Triple A comes and the guy attempts to take off the lug nut off the post that Munro has basically destroyed and, of course, lucky me, the post breaks off entirely.
Take it to Town Fair Tires and no, my car doesn’t have one of those posts that can easily be replaced, they have to replace the entire hub inside of the wheel.
So, when all was said and done the $ 600 ish dollars I spent to have my CV shafts done at Munro ultimately cost me well over $ 1,000.00 in additional work and in time missed from work simply because someone was too lazy to put the right lug nut on the tire.
I imagine it took more effort to bang the one on that didn’t fit than it would have been to simply put one on that fit. And trust me, I would have glady incurred any expense associated with that rather than go through the hell that they caused me.
Check the pictures for a photo of the lug nut.
Thanks for nothing Munro.