Koch Eye Associates

I’m with Brendan H. on this one.
Ok, I get it. Managed care and eyewear are a tough match, and it’s a cut-​throat business, There was a time when I could buy nice stuff on my own. Things are tighter now, but having new job and insurance, I presented what I had. My coverage is through BCBS but out of Atlanta, where my company is based. Koch is listed as a provider in their system.
The retail sales person went to great lengths to make sure it wasn’t going to happen, saying the coverage is for exams but not eyewear, etc. Ok, it wasn’t what she was familiar with, but BCBS was going to pay these folks.
Eyewear professionals, time to cut the crap! This has been going on for years (similar to the shops who won’t reveal PD measurements). We DO get it but we don’t like it. Find a way to make it work, or I will spend my dollars online, rather than with this small-​town Rhode Island mentality that continues to cripple the business climate in our state.
As a Warwick resident who lives pretty close by, I take a dim view of such business practices in my own backyard, and therefore I am sharing my 2 cents worth, for others who might experience the same.

If I could give this place –100 stars I would. The eye appointment was scheduled for 4pm. Finally seen at 5:30. Got a half assed apology with no concern for wasting my time. The sales weasel out front pre-​checked the insurance option on the contract. They were going to charge me $ 40 for the right to pay half price if I break the glasses. Rude people everywhere.

This is a good location for eye care. They have a caring staff that is always smiling. I ended up being referred to this location because of a specialist they have come in periodically. They have very modern eye testing/​mapping equipment and are known for their glaucoma care.
They provide call-​ahead reminders to ensure you remember your appointments which is very helpful for me.
I have had a few times where I showed up and the wait was VERY long but that was due to storm related cancellations. I have also shown up and been in/​out in 30 mins.
Give them a try, especially if you need specialized eye care

I recently had my eye exam and I was very impressed that my new eye doctor took time with the exam and told me why my eyes where itching alot because of dry eye syndrome and she was nice enough to give me free samples of lubricated eye drops. Also I like to thank that nice lady Danielle for taking me right away before seeing the eye doctor she was very polite and so was the receptionist. I recommend this place to friends and family and my mother wants to go.
Also, my eyes did change a little bit and I had to pick out my glasses and I really like them. Also, I received a call a week after my eye exam and they told, me my glasses were ready and when I put them on what a big difference I can see alot better.
Thank you again Koch Associates I will be back next year! :-)

Patti Koch is one of the best eye doctors around. Her singsong voice will stay with you for days. Honestly. If Mary Poppin’s was an eye doctor, she would be Patti.
The office is always clean, has televisions and magazines out front, and the staff is warm and welcoming. You can order your contacts and glasses through this facility, and they have decent prices.
As awkward as a trip to an eye doctor can be, with the puffs of air, random drops in you eyes, not being able to distinguish E from B… Patti turns the experience around and makes it a breeze.
I have seen a few other doctors at this office, and haven’t loved them as much (hence the 4 stars,) but will see them if Patti isn’t free.