Firestone Complete Auto Care

Since moving to RI 3 years ago I have been bringing my truck to this Firestone location. The guys there are always very friendly, accommodate my last minute scheduling and explain in detail anything that needs to be done in addition to my original visit. They are very good at walking me through and showing me why things need to be done. I bring my truck here for anything that doesn’t require the dealership and haven’t had any issues.

Great help. Had a car situation a day before 4^th while travelling from NJ. Dave from this location handled it efficiently and professionally. Got me set up in few hours. Thanks folks and appreciate it! Defintely this location is a recommended one!

Welp, this place has really gone down the crapper in the year I’ve been gone.
I needed my alignment checked and tires rotated before a long road trip. I figured I’d go to these guys, since I’d had such a great experience with them in the past. (Keep in mind, I was traveling from GROTON, CT (!) because of this great earlier experience.)
When I called the day prior, the guy on the phone (don’t remember his name) looked me up in the computer and told me I DIDN’T need an appointment for this service. Very simple: they’d «squeeze me in» whenever. NO PROBLEM.
Awesome! Sounds promising.
Also sounds like someone just didn’t feel like booking the appointment, as I found out later.
I showed up the next day and the front desk guy (Alexander) made it abundantly clear I was not welcome for an sort of squeezing in. («You want me to put you ahead of all these people?» I think was the exact quote.) No one likes cutsies, guy — but don’t you think you should also do SOMETHING to fix this? I did my part! I called for an appointment! YOUR compadre was the one who told me about the squeezing!
Two hours later, I ask what the status is from the three guys joking and toking inside. The waiting room is completely empty, but they don’t even know what car I’m talking about. Really?
When it’s finally brought out, getting answers about the alignment is like pulling teeth — but twice, I need to hear about how the guys are «just trying to get out of here».
Forget the terrible customer service.
Now I’ve got to question basic competence in the job. Did they actually DO the service, or just leave it to the side and give me the car at the end after forgetting about it?
This place is a FAR, far cry from what it was a year ago. No more «garage filled with big brothers» feel, definitely. I don’t know if the old crew died off in some sort of Firestone gang war … but this new gang is no bueno.
At this point, I’d consider it a «win» if the wheels don’t fly off mid-​road trip.
Seek assistance elsewhere.

I went for an oil change and there was oil hand prints on my bumper on my hood on the push bar and on the bug shield. So the focus on cleanliness was not there and I am very particular about my vehicles beware!!!

Bought tires from Firestone a year ago. A year later, I picked up a nail in my tire and returned to get a matching tire only to learn it was covered under warranty! They replaced the tire and sent me on my way in less than 1 hour. I’ve got a few miles to go before I need new sneakers, but when I do, you bet I will return here.