Barnes & Noble

I think I’ve finally stopped pretending that I come here for the books. In full disclusure: I come because I love their café! Whether I’m dieting or stuffing my face, or even when I have just come from the dentist, I can always find something good to eat and drink.
It is not actually a Starbucks coffe shop, but they DO brew only Starbucks coffees and teas.
The chili is great, so is their soup. I love their sandwiches and I love their behind the glass case treats — many of which are from The Cheesecake Factory, and some also from Starbucks, I believe.
The behind the counter staff are ALWAYS nice, friendly, have genuine smiles on their face, and will bring whatever you order to your table if it’s not ready while you’re at the counter.
There are fast food restaurants close by — really close by – but I come here instead when I’m hungry and on Bald Hill Road! Everything is really good, they have WiFi and no one seems to care If you peruse books and magazines while you dine. You can even purchase them (!) if you wish, at the counter, instead of waiting in line at the front of the store.
The book selection, of course, is beyond excellent and they sell current magazines on every possible subject you could imagine and possibly some that you could not even imagine. :-)
I come here a lot but only remembered this morning that I should. Unilocal about it!!!

Before Christmas I ordered some books as gifts and paid for them to be shipped to my home. They never arrived because of the mutual incompetence of B and N with UPS.
Just getting the person on the phone to acknowledge that one book existed was a major problem. I had to hang up and call my local librarian to find out the publisher and the fact that it was currently in print. The employee was a total idiot. The next 2 I dealt with still couldn’t make my gift list happen. So I had one book shipped straight to my great niece. My husband never got the other 2.
The store is now devoid of comfortable chairs to sit in. The post from 2012 does not should be taken down because that store no longer exists.

This is my go to store when I’m bored. I am a comic book, figure, and lego nerd. I gave it a three for personal reason. The café stopped selling fountain mt dew which sucks, but I still come here no matter what. Maybe one day they will bring it back

The policy on Nook troubleshooting during the holidays is awful. All of my books disappeared from my Nook and when I brought it in to find out what happened I was told to make an appointment in two weeks after the holiday rush. Not acceptable customer service. I won’t be doing business with them any more. The manager set the books back in a minute but there are no more books being added to the Nook.

I have been coming here for about two years now. My main purpose of coming here is to study in the café. First, I would like to say that the staff is very friendly. Secondly, nobody ever gets kicked out from the café even if they do not buy anything. Sometimes that can be a problem because there is limited seating, but if you come early than it should be no problem. The only negative part about the café is that if you are a computer user like I am than you may have a hard time finding some outlets and thats because there are only 4 outlets to use, so make sure your computer is fully charged before you go there. I definitely recommend this place to anyone that wants to study or read some books, and just hangout while sipping on some coffee.

Pretty normal for a chain bookstore. There’s not a ton of seating except in the café, which is a bummer for people like me who go to read. Tends to be pricey but the coffee is delicious. Normally I love grabbing a book and coffee and sitting to read!
However, the woman who rang me out was probably the most rude cashier I’ve ever met. She put my receipt in the bag and just left it on the counter, handles facing away from me, the stood back and just looked at me. No smile, thank you, have a good night, or even the courtesy of passing me the bag. Just a cold stare. The manager should definitely revisit their older cashiers and remind them how to be polite.

Great book store. Love the kids section. Only thing I would like for them to do is add a self help kiosk. I appreciate that they have a help counter, but it is not often manned.

I’ve frequented this Barnes and Noble many, many times. Not only have I purchased books, a Nook, journals, and magazines there, but I also tend to stop there often for coffee when I’m on the go because I can get my membership discount. Sometimes, though, I visit the café, order a coffee, and stay for a while to work on my laptop. With that said, many of the B&N staff recognize me when I’m there, and most of them greet me with a smile.
That is, with the exception of one woman in the café who truly should not be working in any customer service capacity. Not only does she get easily frazzled by customers who ask questions, take their time ordering, etc., but she is also rude and impatient in general. I’ve watched her essentially storm around the café, rolling her eyes at customers who linger a bit «too long» or who don’t push their chair in all the way when they leave! Several months ago, she screwed up a coupon I was trying to use and then blamed me for it! Clearly I was not at fault. It was her mistake, and she took out her passive agressive anger on me… and continued to grow more impatient as the line behind me began to form. A manager ended up having to help me at the front of the store because this woman could clearly not handle herself.
Yet still she works there…
I’m writing this review because I had a very similar experience as Meghan T. (who also wrote a Unilocal review). Today was a busy Sat. just before Christmas. The café was packed. I ordered a venti iced latte, put on my headphones, and took a seat at a table where I could work on a project on my laptop. After about an hour (perhaps even less), the woman mentioned above from the café came up to my table and began to move the other chair at my table on which I had placed my purse and a few other items. Before I could even take out my headphones and respond, she was basically whisking the chair away, saying «It’s VERY busy here. We need this chair.» I didn’t even have time to say anything! I looked around and saw several chairs that weren’t even being used (i.e., nobody was sitting in them, and nobody was using them for their purse, books, etc.). Clearly she was targeting me in a passive agressive way, implying that I should leave. Wow.
This is NOT the way to treat customers, particularly those who offer repeat business. I can honestly say that I probably won’t be back to this B&N. I’ll drive to Panera (which is closer to me anyhow) and enjoy the pleasant staff, FREE wifi, and FREE refills. That’s correct… at Panera, you get FREE coffee refills! Think twice before you go to this B&N…find a Panera instead!

For a big box book store, I like it! but I love that there is a Starbucks café!
Big cozy chairs to sit in and look at books and magazines. They seem to have a lot of different events going on. Last night they had what looked like to be a middle school or high school band playing holiday music. The events schedule looks great for those with little ones that enjoy story time.
They now have a toy department which in my opinion is overpriced. The toys offered are somewhat more high-​end and it can be a good place to pick up a last minute gift, or the chance to find something you might not have thought of (especially if you’re not one to be buying children’s toys). Good selection of educational games and activities as well.

Wow, it has been a long time since I’ve come to this Barnes and Noble and boy has it changed. I grew up in Rhode Island and so coming to Barnes and Noble used to be my Asian parents way of treating my brother and I to a night out of the house. I think I may have spent two to three hours here on a Friday night just reading magazines, getting lost in the books, etc. I haven’t lived in RI since I was 18 so I don’t come here as often as I use to.
When I stepped in here last night, I was quite sad that it has been commercialized to look like a mini Apple store. In the center of the store is a huge TV that plays the Grinch and the store is set up so that the shining lights and glossy screens makes you want to go and play with each Nook device there is. At the right of the store, is a very well-​organized set up of stationary and Vera Bradley gift ware. Then at the back of the store, is a very well thought out display of toys for the kids. There is even a lego center for kids to sneeze all over and spread the next Swine flu. I miss the bookstore feel. I don’t think I’ll come back here but it is amazing to see how a bookstore can modernize itself.

I prefer Borders, but unfortunately they’re gone. This B&N is always clean and the café staff is very nice. I would’ve given a higher rating, but I never got a call or email about a book I ordered there. I needed it for class, but they ran out, so the staff member offered to order it for me. Never got the call.

If you have been to one Barnes & Noble, you know the deal. Large bookstore, comfy chairs, huge periodical section and a Starbucks.
This particular B&N is always super clean and tidy. It is not usually too crowded. The Starbucks is great too.
The staff here really makes this place stand out. If you need help, they will jump in and find what you need or order it. They also make suggestions based on what you like. During the holidays, the man working in the Nook section was super helpful, but not pushy.

Typical B&N.
They follow the big-​box formula of laying out every store the same way.
Ahhh, familiarity.
Sure, I prefer the locally owned book purveyor but it was convenient and near other places that I had to go to.
It had just what I was looking for. Parking was a snap. Friendly service. Clean. Hey, they even had some high school kids wrapping presents in return for a donation to the local animal shelter. Nice!

The only reason I went there was because I had a gift card from Christmas to use (I almost always buy my books from Amazon). If I had known ahead of time that the selection there was somewhat spotty I would have just used it on their website instead. Since I didn’t have anything specific that I was looking for, I spent a little more than an hour trying to find enough things I’d actually want to read that would use up the $ 20 on the card. In particular, the problem that I found was they had books #2 and/​or #3 of some series, but not the first. Not good. Now I know better than to go there.