Balise Toyota Scion of Warwick

Brought my daughter in to purchase a car for her. After I test drove the car we decided to move forward with the purchase. When my wife and daughter went in two days later with the pre-​approved loan from our bank they gave her a hard time, saying thy couldn’t wait another day for the funds to be sent and that she needed to use their loan. Which had a 5% higher interest rate. My wife then said to forget the deal and walked away. They once again stopped her and said they could wait. So she continued the deal. they then told her she had to pay another $ 300 for documentation fees. When she asked for what, as they were not prepping anything, she was told for registration purposes. She then said she would register it herself and was told that she couldn’t and had to use them. Later found out that was a complete lie. Short of the story is we cancelled the deal and when asked to get out $ 500 deposit back they said it could take 5 days and sat and smirked at us. The $ 500 was our daughters own money and they knew without it back it would slow her car buying process down. Use caution when dealing with anyone there. Read these reviews as they are who this dealer is. I have been told that every time someone posts negative reviews about them they get someone to post a positive to negate that review. Stand clear from these guys.

I originally bought my RAV4 at another dealership. That dealership is over a one hour drive, so I sought a Toyota dealer closer. Balise filled that criteria. However, I have come to question their practices. Every visit for routine service has ended up in «recommendations» for further services. First my exhaust system needed replacement (over $ 1000) even though the car had less than 50k miles. Then on a subsequent trip, it was recommended to change the brake fluid because «it was dirty». Every trip has resulted in a recommendation to change the cabin filter.
I am looking for both a new dealer for a new car as well as a different place for service. I WISH THERE WERE A ZERO STAR BUTTON.

Oh my goodness! Is there a 0 button. Wow. Stay away from the sales department. Yikes! Wasted an hour of my life here. Josh in service who assisted with my sales request was the only one who knew what was going on.

I am writing to tell you how disappointed I am with my experience at your dealership.
My husband and I came in one evening to look at a pre-​owned vehicle we saw listed online. Unfortunately, when we arrived at the dealership, it had already been sold. The salesman showed us a new vehicle, same make and model of the pre-​owned one we were interested in, but cost about $ 10,000 more.
I can’t believe how hard we were pressured into this sale. Complete disregard for what was best for my husband and I, the salesman tried everything to get us to sign and buy this car that simply wasn’t the right car for us.
It is a sad thing that you have to put your own paycheck ahead of the best interest of other people.
Would you personally walk into a dealership and buy a car 10k over your budget without sleeping on it? Absolutely not. Would you allow your wife, brother, or friend to make such an off-​hand flippant decision while knowing that you would watch them struggle to make the payments 2 months later? Absolutely not. So why do you encourage your employees to pressure people in ways you wouldn’t want for your family or friends? Are human beings that expendable to you?
I am glad that I didn’t buy the car from your dealership, and I honestly won’t be considering your dealership ever again because of the horrible experience that I had. Encourage your employees to try honesty, respect, and consideration as sales tactics and see how far they go.

I bought a CPO Corolla here at the end of June, and it was a great experience! Sonny was our salesman and he was incredibly helpful. We had called ahead so when we arrived, he showed us various cars on the lot in our price range. Once we found one we liked, we went for a test drive and decided we would like to purchase is. He did not push us to finance the car when we told him we would like to buy it outright, which was a huge relief after being hassled endlessly about this at Boch. Sonny was very professional and down to earth. He understood exactly what we wanted and did not push us to do anything we were not comfortable with. He even drove the car to me in Boston once it was registered and insured!
–1 star because the financial guy we had to meet with to close the deal was incredibly unfriendly and pushy even after we told him we did not want to buy an extra insurance package. Other than this guy, Balise is a terrific dealership!

I knew they wouldn’t respond to this. This is my four month follow up. I’m glad two people have found my review helpful. It’s interesting how the dealership responds to «simple issues» online. This indicates to me that they have people at the dealership who monitor these complaints. I’m happy they did not respond. It further goes to show that the dealership has little interest in dealing with real issues and would rather apologize for a long wait on an oil change. That’s amusing to me. Especially since I’ve been in a professional customer service capacity for over thirteen years and all issues are treated equally important since return business is essential for success.

Came here with an appointment. Oil change and inspection sticker. 1 hour and 30 mins later I am still waiting. I used to be a military mechanic, so I know how long an oil change and the inspection takes roughly. 10 mins for the oil change another 10 for the unnecessary inspection that’s only there to skim money from the citizens, so 20 total.
Now where the f. is my car?
Why come here? To pay double the price and wait double the time??? You’re making millions a year. Step up your game guys. Stop fooling people.

Would steer clear of this place. After locating on the Internet what the online manager assured me was a certified pre-​owned ’13 Corolla with a sunroof, and asking him to double-​check that it had a sunroof (which he said he did), I drove 40 miles with a friend to check it out. There was no ’13 Corolla with sunroof on their lot, but after a 20-​minute delay, the salesman they handed us off to tried a bait-​and-​switch: a ’12 for $ 200 MORE — and NOT certified. Suffice it to say, we didn’t stick around very long, and won’t go back till hell freezes over.

Sleazy manager! Sean was the manager when we went in to Balise to buy a slightly used vehicle. However, there as a ding on the door that I wanted fixed. The car was 19,000 dollars, the ding probably would have cost them 100 dollars to fix. He refused UNLESS we bought that day and used Balise for our financing. He was unwilling to compromise at all, and I had to ask for my keys three times. Wasted two days here, then we went to FOx toyota and bought a car in one hour with helpful, friendly salespeople. Don’t go here! You will regret it!

If you’re considering buying a car from Balise Toyota in Warwick, don’t do it. I’ve been driving for over 40 years, and in all that time, this place is by far the most dishonest non customer friendly car dealer I have ever dealt with.
We were there to buy a used car with low mileage. After some searching we found a 2012 Toyota Corolla with about 40,000 miles on it. The car was in good condition and was just what we were looking for, except there were several cracks in each of the bumpers and some scratches along the side of the car. We told them we would only buy the car if they would fix the bumper problems and touch up the scratches. We did not want to take delivery of the car until these things were fixed but they pressured us to take it that day. I should have specified in writing exactly what they agreed to fix because the sales contract only said fix bumper. Well, they fixed the front bumper but didn’t touch the rear one and did not touch up any of the scratches. Prior to the repair, they had me get an estimate at their collision center on Jefferson Blvd., which we did. The estimate included everything we had been promised. The collision center confirmed with our salesperson, Nicole T., that once the parts came in, they would fix it at no charge.
When they hadn’t actually fixed what they promised to fix, we complained and left a message with our salesperson. However, the general manager called me back and told me that his people would not have promised such a thing. I said I wanted to have a meeting with him, the salesperson and her manager, who also told us at the time we purchased the car, that these things would be fixed. When we showed up for the meeting, the GM didn’t bother to attend. Our salesperson was there but had nothing to say, probably because she knew the truth but would get in trouble if she said anything. Her obnoxious and arrogant manager said that neither he nor Nicole said they would fix anything more than the front bumper, and conveniently he forgot that we had all walked around the car the day we bought it and inspected all the scratches and cracks, which he said would be taken care of. The result is that they would do nothing further and would not cancel the sale and let us return the car. We are now contemplating our next step because we were out right lied to and treated disrespectfully and that’s just wrong.
Again, if you are looking to buy a car, stay as far away from this place as possible. Odds are you’ll not be satisfied.

I bought a car from them that the sales man says was a loaner rental car with the dealership so assume it was being taken care of. The car fax was completely clean as well. The sales man was written up as the best in service as well.
After I purchased it I took it to the service department at another Toyota and they tell me that the car was clearly in a major accident because the whole front end is all askew and the hood was not closing correctly. The window seals were a little off. And there were some other indications that the car was not ideal condition.
I also noticed the mileage I was receiving was not good in comparison to my previous hybrid of the same model. It was low but not low enough to pitch a fit about. I took the car anyway figuring it was still a decent deal.
So a few years later I notice a huge dramatic drop in mileage. I took it in for service to the dealership that sold it to me figuring that they would correct the problem since they sold me a Lemon in the first place. They say that not only did the original salesman tell me a lie because it was a trade in car not a dealership rental like he originally told me but that the computer says it is operating at perfect conditions and that they can’t fix the mileage problem because they can not figure out what’s wrong with it.
So now I have a car that is worth a third of what I bought it for with only 20k miles over what I bought it with.
I’m upset because service won’t work harder to find the problem. If their computer doesn’t compute then they throw their hands up. Not to mention they were making up these excuses as to why I’m not getting great mileage, things like ‘well your commute is too short so it’s only running on gas because the electric engine hasn’t warmed up yet’. I used to work on electric cars and the electric motor doesn’t need warm up time because. it’s electric. Have you ever plugged in a microwave and had to wait before it started working? The gas engine needs warm up time, not the electric motor so I should only be getting the best mileage. Not to mention, they made me pay for a rental car when my car was getting repaired. Common customer service would be to just give me a car for the day especially since I could be trading in my car and that would be an excellent opportunity for them to try to get me into a newer car. But nope, I had to pay for the car. Then to boot, I was told that the rental car had a full tank of gas and that I needed to fill the tank back up before I returned it. but as soon as I got on the road I realized that it was only half full. So once again, they lied to me and were trying to get me to pay to fill their tank up.
I’m also upset because Sales department clearly screwed me with this car. They lied about it not being in an accident. They lied and said it was a dealership owned rental car. They didn’t give me a terrific deal when I bought it either. It was above market value now that I look back and know all that’s wrong with it. Then the current sales team did nothing to remedy the situation. They could have offered me a higher trade in price considering the circumstances but they didn’t. They could have at least apologized for their sleazy salesman who they deemed to be the best in customer service (by their own standards apparently).
I would not work buy another car from this dealership or give them any money whatsoever.

My wife and I went in to look at the new 2014 chevy trucks. I wanted to trade in my 2005 truck. So i gave someone the keys to my truck so they can look over my truck and and give me a trade in value, thats all fine but when it came to wanting my keys back that was a problem. The manager didn’t want me to get my keys back he wanted me to buy a new truck. Give me my keys back i said THREE times and said i will never come here again!!!

Oh crap… I can’t even believe my luck. I bought a used 2009 Honda Civic from this place… now the car is NOT the problem it was how Balise handled my purchase that drove me out of this world.
(1) they did not inspect the vehicle prior to selling it to me. (it was apparently transferred from their Hyannis Lot in Mass)
(2) they left my car with no oil upon purchase
(3) my cd player did not work… and they wanted to shrug it off I MADE them put in a new one!!!
(4) they are now buying me tints for my car because they ripped off the ones that were on it previously.
Honestly, I am happy with the car. And my salesman wasn’t a terrible guy and blah blah blah just be cautious if you buy from here REALLY REALLY see into how they handle your purchase on its way OUT the door…
:-)

Despite all the negative reviews, I have never had a serious problem here. Everyone is super friendly! I only come here for tires, oil changes, state inspections, and the tire rotations are free because I bought my tires here. The oil changes are 39 $ and free tire rotation with a car report is a competitive price! The only downside is they are a bit dramatic when they explain the car report to you and I don’t know if they do that because I’m a vulnerable young lady or that’s how they sales pitch those things. Either way I get it, this is a business. So I sometimes take their advice and just have my husband give it a second look/​opinion. I would never get serious work done here because it’s $$$$$$. The waiting room is very spacious with television and a vending area across the way. I also feel you wait the same amount of you were to just show up vs. Making an appointment, which is usually about an hour.

Over the summer my girlfriend, who lives a distance away from this location, was having ongoing issues with her Highlander and the Toyota service people in her area. Essentially her key FOB was having problems with batteries and general operation. She was treated poorly and in a condescending manner (i.e. girls are too dumb to understand car problems). She had been charged for work that didn’t solve the issue and given the run around — they actually told her there was a «dominant key FOB». I mentioned that there is a Toyota service place (Balise) up the road from me. Why don’t you come down and we’ll see them.
The gentleman we dealt with was courteous, personable, listened to our issue and in 5 minutes gave more plausible reasons, explanations and solutions to her problem than we had in over a year of chasing after the other places. He changed the battery, told us some do’s and don’t’s and things have been great since.
I know this is a small repair issue, but the time and effort that he put in — just treating her with respect makes it so that when a bigger issue arises she would rather travel to RI than be treated as she had been in the past. Take it for what it’s worth —

Don’t ever go to this place. I have bought two cars before at different dealers. This time went to Toyota Balise since it was nearby.
But had a very bad experience with the agents there.
I cannot give a ZERO rating unfortunately and hence the 1.
On top of being inefficient and fraudulent they were rude as well.
The agent couldn’t answer my questions about leasing and couldn’t give the splitting of the initial down payment in which there were several items listed.
I clearly specified that I am looking for the lowest leasing option to the agent and he makes me test drive a Corolla 2015 and give monthly leasing of like 200 USD after running a hard credit check and reducing my credit score by 2.
but then his manager comes up and gives the 2014 Camry leasing option for a lesser price as advertised by Toyota. The same offer was extended by Toyota at Tarbox without a credit check, which is what I would have preferred to begin with.
So even though I clearly specified my requirement for leasing, the agent was so dumb that he had reduced my credit score for nothing.
When I spoke to the manager Travis about this, he is shouting at me stating that I signed and agreed for a credit check. Oh my god, I have never seen such rude people as Car agents and managers.
Totally inefficient people and rude.
Had I read the Unilocal reviews of this showroom before I would have known. anyways my loss is just 2 credit points. I can live with it. definitely not going to step into the showroom again.
the fun thing is I have bought one of the current cars at Balise Nissan and didn’t have such a bad experience there.
But Balise Toyota is horrible, don’t ever go there.

I was prepared to be dissapointed by the service department. I read all of the reviews and thought it would be a bad experience. But my Toyota needed brakes. I called at 9AM, told them I needed the brakes done today. They said be here at ten. I arrived at ten, service tech said go have a seat because it will take about an hour and a half. 11AM, same guy walks over and says the car is ready. Price tag was $ 100 cheaper than I have paid to get the same work done elsewhere on the same car. I know everyone else complained but I enjoyed this trip.

The initial salesman was good. Financial salesman was extremely bad. The extras sold to us did not live up to expectations. He lied to us about multiple things. We paid an extra 10k for warranties that realistically were maybe worth 3k. My husband asked specific questions about coverage and we were completely lied to!!! We didn’t find out until we read the paperwork when we got home. Even little things like the key replacement and the «two free tanks of gas» (when I went they looked at me like I was crazy and barely gave me ¹⁄₃ of a tank).
It appears that all they care about is your money in their pocket!!! (When they get it they couldn’t care less about you!!!)

I leased a car from Balise in September. They gave me a great deal so despite warnings I went for it. Every step of the way since then I’ve hit nothing but road blocks with them. First they lost the paper singing over my plates so I had to go back on my own time and sign it. Then they were supposed to pay off my old loan, 2 weeks later they didn’t I had to call and hunt someone down to do it. They gave me the run around. and had to send someone out to have me sign a paper that they «never had me sign» even though I remember signing it. (so for those keeping score 2 misplaced papers that I signed)
Then the kicker of the deal what that they would make my first 3 car payments (October, November, and December.) Expecting they would do this on their own, I didn’t call. Big mistake. I get a call from Toyota lease Trust on the 16^th of October saying my bill hasn’t been paid, I explain the situation to them, and call Balise, get the run around of course. They grudgingly pay it and then INSIST! they only made a deal that they’d make the October payment. Thankfully I keep all my paperwork. So I was asked to fax them proof, I did and never hear anything back.
November rolls around and I call early before my payments due (on the 4^th) to make sure it gets paid. I spoke to a manager named Erik who said because it was a Saturday there was no one in the finance office but he’d look into it and call me Monday, never calls. So i called back a couple times being told he was busy and would call me back. Finally I call this morning because my bill still has not been paid (MONDAY THE 12TH!!!) and spoke to Sean who tells me my bills been paid and he’ll get me a confirmation email. I get the email from Mel saying it was paid (today!) and she made two payments. Now I’m not sure what world these people live in, but making two at once doesn’t mean you get to skip the next one!
I call AGAIN (because Sean never called me back) and finally speak to Erick again who tells me he was on vacation and someone said they called me, even though no one did. I explain to him the situation about her making two payments and he tells me (laughably) that’s he’s not sure that’s true. to which I tell him «I’m sure you’ve paid bills and that’s true of every bill you’ve ever paid»
He says he’ll call me back and I tell him I’m not confident in that because I’ve never received a call back from anyone there, and he didn’t seem interested. So we’ll see!!!
Can’t wait to deal with this again next month.
(BTW when I got my car I was asked multiple times to give them a good Unilocal review, so here you go, you’re welcome)

i recently went to Balise to look at a used Toyota Carolla. The salesman and sales manager that waited on me were nothing but rude and condescending the entire time. One day after quoting me a $ 13,000 price on a car, the manager told me «that was yesterday’s offer», and wouldn’t budge below $ 13,789 the next day, with no explanation why. He then told me «we paid $ 12,999 for it». Did he really expect me to believe that they were offering to sell me a car for a $ 1 profit the day before?
Later, he showed me another car that had higher mileage and visible body damage (not just paint chips, but dents), but was a fully loaded model at the same price. When I told him I wasn’t interested, he told me I was crazy and called me an idiot for not taking that offer. Maybe other people crack and buy a car when treated like this, but bullying customers is not in their best interests. Balise could get a lot more business if their salesmen didn’t treat customers like garbage.