Sleepy’s

My wife and I were at the store to find out the most suitable mattress that will fit our preferences. We were helped by Joe who was very nice and helpful. He educated us on the different mattresses that they carried in the store and allowed us to patiently try them out as well. He told us about the holiday sale and we were keen to do a purchase, however we were not sure of the mattress that we wanted. We were the kind of buyers who typically do not buy something like a 2000 – 3000 dollar mattress without researching on them online after trying them at a store. We asked Joe, if he could write down the names and item number of the mattresses we liked, he replied saying his job was only to educate us on the mattresses, but not write them down. We asked if we could take pictures, he said we could. While we were taking pictures of the ones we liked, he interrupted and told us not to take pictures of the prices that were posted along with the mattresses. When asked, he did not tell the reason, started acting weird and asked us if we intend to make a purchase since the sale will end same day. We told him that we came to check out the mattresses and would prefer to research on them before deciding on which one to buy. He mentioned 90−95% of the people who come to his store make a purchase same day and we cannot be stopping by the store just to educate ourselves, check out the mattresses. Initially he said that his job was to educate buyers, but now he was acting like a typical sales man. He even said that he did not do a good job, should we decide to not make a purchase right then. It seemed he was forcing us to make a decision, which we did not like at all. He started arguing with us and asked why we would not make a purchase right then. He even told us it is a bad idea to go back home and research further on the mattresses we are considering, when he has given the information on them already. We found him pushy and left the store.
Although, Joe was an experienced sales person, helpful and educated us on the mattresses that sleepy’s offers, he was very pushy and argumentative. He needs to understand customers may take time to decide and may not be the ideal customer by his definition and purchase on the same day.

Just had a very good experience buying a new mattress at Sleepys in Warrington, PA. Joe Arden our salesman was very professional and extremely knowledgeable about his profession. Great to see this still exists. He took a lot of time and great care to see that we got the mattress that fit us best. I would highly recommend seeing Joe at Sleepys.

My boyfriend and I were just beginning our search for a new bed, and I was NOT looking forward to this experience. Mostly because we have very different preferences on the mattress we sleep on and its my least favorite thing to do on a gorgeous Saturday.
However, Monica and Joe were EXTREMELY helpful and pleasant to work with.
They understood we were on budget and went above and beyond to help us to obtain a bed that we could afford and could see ourselves sleeping on.
Another thing that was very convenient was the speed of the transaction. And to follow through on a speedie delivery, the two gentlemen who delivered the bed were prompt and helpful. (They also arrived early, which was also greatly appreciated.)
Lastly, because of Monica’s and Joe’s knowledge on the selection of beds, we felt confident in our bed selection and happy that we did not break the savings account.
Thanks for both of your help!