Cold Stone Creamery

My boyfriend and I were very excited when visiting Pennsylvania to be able to have Cold Stone. They closed up in Austin years ago.
Sadly, we both left saying, «Cold Stone used to be better» and debating whether the male employee was on drugs or just had really awful customer service. Seriously though, the kid could not communicate at all and acted like he either hated ice cream or people with intensity.
I was a little concerned that they had let the salted caramel ice cream melt and then tried to refreeze it and serve to customers. I refused it due to latent Blue Bell listeria fears.

don’t blame anyone who says this place has bad service. The owners are Indians who don’t know how to run a business to save their lives. They hired me and never gave me proper training. My first time serving ice cream was a Saturday night (busiest night) with no former training. Not only that but they asked me to make an ice cream cake, something I’ve never done before and was never trained to do then proceeded to yell at me for doing a poor job. They then fired me for not «learning in time» but yet they kept a girl who does drug deals in the back, their son who never does anything and then proceeded to hire someone who does drugs in the bathroom. Idiots.

scene opens on a cold stone creamery
945 pm… 15 minutes before closing
2 kids cleaning up and putting the toppings away as they figured the night was over. 4 ppl walked in — 2 (we) and 2 others. the kids’ eyes lit up and the kind of went «wow»
these two kids (boy and girl) could not have been nicer. made everyones ice cream with a smile.
I know it sounds silly that two people did their jobs with smiles — but it felt good and they were deserving of a big tip
i’d like to pretend i was never going to eat ice cream again but these two turned me toward the dark side — and id have to come back. but what they did was made me want to go back there based on their attitudes and behavior. wish i would’ve gotten their names. they deserve a raise or a bonus.
totally recommended based on two nice people

Would not recommend this location, I encountered a problem in the store and the employee who waited on us was rude and condescending — very unprofessional.
Stay far away from this location, the ice cream is great but the service is terrible.

They’ve always been nice to me and the ice cream is scrumptious!

On Sunday, we were on our way to an open house. Went in, picked up a cake, and there were about 4 ppl in front of us in line. One girl was scooping ice cream and working the register while a man (16 – 18 years old?) was labeling toppings in the back. It took the young lady 20min to help 4 ppl, while the boy was hiding from customers.
I was so angry, was about to take names and call the manager. Absolute worst customer service.