AT&T

Total screw job they officially ripped me off over $ 400 dollars because of their in associates in ability to properly do their job. Opened a biz account and instructed At&t to transfer my numbers. Instead secretly left on account open and double billed me. 4 months of extra payments of $ 100+ they told me there is nothing they can do and basically called me a lier. I had no other reason for opening the account. Amazingly horrible! Luis did help me get the number finally corrected and did a great job, but the support he has behind him is awful.

Long wait to get helped and rude manager who said that I should have called ahead and made an appointment if I wanted to talk about my service plan. This location sold my whole family our phones (4 phones) but the moment I needed help with understanding what they sold me, ha. They treated me like a second class citizen.

I was in this store before Christmas buying a phone for my daughter. The sales MANAGER took care of my purchase and he was very accommodating. While checking out he tells me about this «special promotion» that allows him to GIVE me free of charge (first hint) an LTE 4G tablet. He said there were no fees for the tablet and my only exposure was that if using the tablet it would use data from our shared plan. He actually offered me two tablets — because he was such a «nice guy».
I received my bill and I have been charged a $ 40 activitation charge on each tablet — I also have $ 10 mobile share fee for each tablet as well as all of the taxes and administrative fees. I also have an additional line that i was charged for and i have no idea why. When calling customer support they also informed me that this location ran my credit in order to activate these lines and that i should have been informed and approved this to happen. These FREE tablets added $ 155.52 to my recurring monthly charges!!! Are you kidding me ATT Warrington PA. manager???
You should be ashamed of yourself. This is fraud and just plain wrong!

Everyone at this AT&T is awesome. Having only experienced the sales/​tech people in Philly previously, I was pleasantly surprised at how attentive, patient and knowledgeable the reps are in this store. We switched to the Next plan for two of our three lines, and they explained (what can be complicated) very well, making sure we understood everything every step of the way. They were kind to my (very bored) children, worked quickly, knew everything we asked them, and offered lots of options. When considering some other options, they were never pushy which was appreciated. Smiles on everyone’s faces made it easy to be there for the hour + it takes to do some of the switches. Just being friendly goes a long way, and these guys (and gal) certainly are.

Lynn fixed my phone, i was having a sim card issue on an iphone 4s. She was very nice and im almost disappointed i didnt have to buy a phone because she certainly deserved the commission. The poor lady explained the contract vs next plan information more than a few times for us because i just couldnt comprehend it. When i have to get a new phone ill definitely go back and get it from her.