Target Optical

Soooo pleasantly surprised by the awesome experience I had here! I had not been to the eye doctor for two years which, being a contact lens wearer, is very dumb, but life’s been busy and I had stocked up on lenses and I kept putting it off. My last experience at a local Naperville eye clinic left me unimpressed — I felt like I was getting the hard sell on a lot of stuff and that’s weird. My husband hadn’t been to an eye doctor in AGES so I made appointments for him and myself here — I figured even if it sucked, something was better than nothing. The appointment making process was awesome in that I could do everything online and received text reminders for my appointment. When we got there, a very friendly front desk attendant helped us get our insurance settled and fill out paperwork — I feel like the guy needed about 6 more hands to get everything done, but he managed a TON of customers gracefully all while making sure everyone was on schedule and staying organized. Impressive.
Dr. Reyes is a young, thorough, lovely personality who is conscientious without being judgmental and has a fantastic «bedside manner.» My eye pressure was a little wonky and she took me very seriously when I told her this has always been an issue, I don’t have glaucoma, I just have thick corneas (I don’t know what that means but that’s what they tell me). Whereas most doctors have a «yeah ok sure thanks for the medical tip» vibe to them, she listened, did an additional test, advised me I was right, and I was on my way. I really appreciated that.
I will totally come back here again to see Dr. Reyes and the very competent front desk staff. I’m glad I didn’t let my usual judgey-​wudgey-​ness get in the way of going to a — gasp — storefront optical center, because I would have missed out on a great eye care experience.

I have been to numerous optometrists in the past 5 – 10 years, and Dr. Reyes has definitely been the best. She seems to truly care for her patients, taking her time to ask questions about my current prescription and eyes in order to understand what new prescription would be the best fit for my eyes. Though the office seems to be always bustling, the wait was not long. The last doctor I went to was not busy at all, but I had to wait an hour because he was late himself! I have been here for 2 years and (finally) don’t plan on looking for a new optometrist any time soon!

Dr. Reyes is the most friendly and thorough eye doctor that I have been too. They may not have the largest selection of glasses but, they have the best and most current selection. My family of five always get complements on their specs!

No one from here on is allowed to exam my eyes except for Dr. Catherine Reyes. Dr. Reyes is the best doctor to ever happen to this establishment. She and her staff were very nice, professional, and quick! She seems to truly care for each patient and makes herself available to you on or off hours if you have any issues.
I highly recommend her and her staff!

Terrible. Dr Amber Dawson has since left Target, but did my exam in March. When I called to refill my contacts, as I had explained to her, she faxed me (from her new office) some «notes» that said she didn’t take my contact Rx so I would have to go back. She claims whatever she gave me was a «trial.»? What? What a scam — now she can try to charge for a second visit. Needless to say, I won’t be visiting that Dr. no matter what office she is working through. She also now claims (almost a year later) that I owe her $ 60 because my insurance back in March denied the visit. Odd, she doesn’t work for that company anymore but expects me to pay some new bill now that I asked her for a prescription? I’m calling baloney on this.

Dr. Reyes, Frank, and Simon provided excellent service! I had gotten hit in the eye with a rock while mowing the lawn, and they were quick to fit me in for an examination. Dr. Reyes numbed my eye after hearing that I have issues with touching eyes (myself and others) and was able to check pressure and look for any significant damage, and I didn’t feel a thing!
Verdict: Great/​fast customer service with lots of attention to details, and no massive pressure to purchase (unlike other places I’ve been), I’m surprised that a Target optical can provide such efficient and knowledgeable service! Will be back for my regular eye exam!

Dr. Choi is super nice and an experienced.
FYI, he has opened his own practice. It’s Four Seasons Eyecare in Naperville on 95^th and rte. 59. If you liked him here, you might want to follow him over to his place.

For many years the optometrist I have seen at Target Optical, Naperville, is Dr. Choi. He is a knowledgeable doctor whom I recommend. Dr. Choi is easy to converse with if you have questions or need his suggestions.
Both staff members in the front room whom I’ve interacted with were helpful and appeared attentive in their job. I don’t recall their names however, and will revise this entry when I have them.
My only complaint is that there is a very small selection of frames to choose from.

I am so disgusted with this place. I made an impulsive decision to stop in here and check to see if they honored my vision insurance. They said they did and I made an appt. for 3 weeks later since I was going out of town. On the day of the appt. I get a call 5 minutes before I am scheduled and they tell me as I am in the parking lot that they ran my insurance and they are no longer an in-​network provider for Davis Vision. They tell me I can cancel or keep the appt. and just submit it as out of network. I decided to keep the appt. and pay all the costs for the exam and the new contacts and glasses. While I was looking for frames, the assistant hounded me and actually snapped a pair of new frames in half. She could not have been more annoying. I pick out some nice frames and they tell me I need progressive lenses so I spend $ 500 upfront and they say the glasses are expected on ¹⁰⁄₂₁. I stopped in twice after ¹⁰⁄₂₁ looking for my glasses and they always say they will call me. Today, 11/​4, I called and left another message and I get a call that afternoon that they are in. I went to pick them up and the case they give me looks beat to hell. I’m wondering where my $ 500 glasses have been during the time I was waiting for them. Also, after spending a half an hour on the phone with Davis I should note that I don’t have out of network coverage, so all that crap they gave me about getting reimbursed for any of my exam and lenses was a LIE. I am not ordering any more contacts through them and I will never go back to this place. Dr. Amber was OK, and I may go to her again if she switches over to For Eyes, but I will never go to this Target Optical and deal with these other assistants again.

Great eyewear at reasonable prices.

I have yet to find a decent place to have an eye exam and order glasses and/​or contacts. I thought Target would be an end to that. If I only based my review on the first visit, I would have given them 4 stars. But after I received my glasses and wore them for a couple days, I had to return.
I was having problems with my vision due to the prescription lenses. Apparently, my eyes cannot adjust to certain types of lenses. So I go back and had the doctor re-​examinated my eyes. He said the prescription was fine and that I needed about three weeks to have my eyes adjust to the new glasses. I told him I would rather switch to lenses to something I could see with. Well, the friendly doctor copped an attitude when I was at the register by basically saying I was refusing to give time to have my vision adjust to the glasses. I’ve been wearing glasses all my life and that thought of «having to adjust» for three weeks is ridiculous. I needed to be able to see for work and to drive. Wearing glasses that blurred my vision was not an option. Just that alone makes me never want to return, couple that with the fact when I did get my frames back, they took my nice glasses case that came with the new frames and replaced it with a beat up Target generic case. Total fail!

I completely disagree with the other reviewer. I came here assuming that it was going to totally suck — but it was a pleasant surprise. The doctor is very nice and he wants to make sure you like your contacts before you buy them. He let me try two different kinds and I found a brand that doesn’t turn my eyes red immediately.
I was in a hurry to get contacts and they got me in that day (Saturday). I never have to wait long to see the doctor — which is a big thing for me.
The receptionists have always been polite to me and I am happy with the experience. If you know what you want and need to get in and out I would recommend it.

PURE IDIOTS You would think you can’t go wrong going to a place to fill your contact prescription… well if you believe that you haven’t been to target optical in Warrenville.
Hmmmmm lets see 1^st time they filled with a completely wrong prescription and then didn’t want to reimburse me for my money back when I returned them. Then I had a moronic appointment with the eye doctor who was doing my appointment and running the store on his own because his receptionist was a no show. I really didn’t mind that so much seems like he actually knew something rather than the rest of the idiots who work there and just look at you with the deer in the head lights look babbling the word DAUH every other word. Oh and my favorite was this week when I finally go to pick up the correct contacts they couldn’t find them for an hour told me to go shop while they looked for them and then didn’t give me half of my order so I am stuck with only contacts for my right eye… oh yeah that works. Oh and did we mention they do Lasik? I wouldn’t let them touch my eyeballs for a million dollars. I could go on and on about this store but lets leave it at this you get what you pay for so if you are looking for a cheap store with lots of headaches and moron people who are so bad their dauh act is about as entertaining as watching grass grow… well then you become their new customer cause I am leaving.