Tolson Appliance Center

Tolson’s recently installed a Miele Optima Series dishwasher in my home, I am happy to say that I was completely impressed with the installation process and the service. The Service Technicians arrived at the scheduled time and were very polite, professional, and efficient. Since the installation, the dishwasher has worked perfectly, I am very satisfied with my experience. I will remain a customer of Tolson’s and highly recommend them to anyone for all appliance and service needs.

Tolsons really know their appliances and will recommend the best to fit your budget. Outstanding repair service. We have been customers for 20 years and would not think of shopping for a new appliance or having one serviced without Tolsons. Shop local and get really good customer service without the sales pressure. Their newly renovated shop floor is a great start to your next kitchen upgrade.

My experience confirms what the other one-​star reviewers have said. I purchased an expensive Miele dishwasher from them 2 years ago. The installation folks were great, but the front office/​customer service people were unfriendly, uncooperative, and downright unprofessional in not returning phone calls. I put up with it because they were the closest Miele dealer to me. This month I needed a second Miele dishwasher. (The two original non-​Miele dishwashers in my house failed two years apart.) Miele now distributes differently so I had to buy directly from Miele and arrange for a Miele authorized servicer to install. So I was back to Tolson’s for that. Same unfriendly folks who don’t return calls after promising to. This time they wanted double the price for the installation as compared to the March 2014 charge. Nice way to treat a past customer. I said no. I’ll find somewhere else.

Tolsons hold themselves to be experts and on top of thier game. They are not. The office staff is a throw back (not in a good way) to the 1950’s. I am not sure they have a fax machine? To get thier repair person you need to make an appointment months in advance and when they come they act like you are lucky they graced you with thier presense. They installed all sorts of applances for me and «forgot» to install the majority of the trim on each one! The washing machine died in the first year numerous times. Sorry about the spelling.
Go somewhere else where they are professional and dont take advantage of you.

This may be premature, but I wanted to comment that my washer, purchased at the local Sears, has a warranty issue that is being serviced by Tolson’s. I love that there is a local dealer doing the service. I don’t find them fast, but I do find them solid. The repairman shows up when he is supposed to, and if Gene has a cancellation, he offers you the earlier spot. The company lets you know when the part comes in and promptly schedules the service. They tend to give their guys a 4-​hour window, which is better than the full day that many services require. So far so good!

The guys who help fix certain appliances are nice and generally good but the entire process of getting help is a complete headache and aggravation. The women who run the telephone/​reception/​in-​store greeting are grumpy, don’t always relay messages and make you feel like they don’t want your business (even though i have bought $about $ 30,000 + in appliances from them). You can find many of the replacement parts they would offer you for half the cost online. i also recently found the same microwave they offered me for 40% less than what they quoted me, bought it and installed it myself (in cabinet unit).
Their prices are extremely high for labor and HUGE markup on parts. I have started using TopNotch appliance in the area. Honestly, their whole attitude and the entry point to get service on the thousands of dollars of appliances I bought there is so painful and rude that i have recently turned elsewhere. JB, Karol and Ronnie are pretty nice and good, but getting to them is extremely difficult and unpleasant.

Tolson’s has been around forEVER and is a Warrenton icon, so when I needed a new washer and dryer, I went there first. I’d much rather support a locally owned business than a corporate chain like Sears.
I walked in, wasn’t greated, walked aruond the store by myself for 10 minutes. I could hear the sales staff shooting the breeze, but there was no sign of them. The smell of cigarette smoke was DISGUSTING. Clearly the employee were smoking in the store.
Finally one sales employee came out, saw me, said, «hey», and walked outside. That was it!
Since no one was interested in selling anything, I left the smelly place and went to Sears.
Never again.

The location was easy to find via google maps. This location was the closet authorized Dyson repair shop for me. It was weird, when I dropped off my vacuum the lady at the front desk wasn’t very lively or happy to see a customer. She just took the vacuum, gave me a ticket & that was pretty much it because Dyson customer service gives em a heads up. I had a minor fix. They said to come back in a few hours but when the guy who fixed it called he said they could’ve just called him from the back office & it would’ve only taken about 10 – 20 mins. I was a little annoyed by that & explained what I was told. No real apologizes for wasting my gas but at least my vacuum was fixed. The guys who fixed my vacuum was nice & showed me what he fixed. It feels like a family business & they seem to know a lot of the customers that walk in.
Would I come back? Probably since they are the closet Dyson repair location. I’m gonna make sure that I get a straight answer on the eta of my fix though.

Easily the worst customer service I have ever experienced. The same part has been replaced 4 different times, with each time taking a minimum of one month before it is fixed. This most recent call for service of the 5^th broken part (same part) will take 9 weeks prior to it being fixed. Not only is the service terrible, but they act like you are causing them a hassle by demanding them to sell a quality product. I would warn against using them for almost anything!