Resole America

They could not care less. Sent them an eMail w/​pictures asking if they can resole this TopSider style. No reply. Called twice. they never answer the phone saying the are on another call and send an eMail still couldn’t bother to reply. Ill deal w/​a company that will. Id stay away

Update: Resole said they would fix the boots again. Back to me yesterday – cracks just filled in not a single reheel in place. This company is seriously lacking in customer service, skill and reliability. DO NOT SEND THEM YOUR SHOES TO BE REPAIRED!

Not at all happy with this and I have no idea why Frye recommends this company. They didn’t charge my card until about 2 weeks after I placed the order (weird).
Then, I just got these back. They looked okay, but they didn’t even replace the laces, which is really basic. The new soles looked fine, except that I wore these for the first time today, and one of them is coming off! That’s the reason I sent them in in the first place. Unhappy.
Plus they did a lazy job covering the light leather with black (which is the color the shoes are). I could have paid less, gotten these faster and not have the soles falling off my shoes the first day I wore them.
If they fix this for free I will change my rating but they haven’t been responsive so far so I’m not optimistic. Frye, pick a new company to fix your boots, or do it yourself!

I paid about $ 90 to resole a pair of Magnanni leather loafers ($ 400). I was looking for a service that knew how to work on premium shoes since I have many pairs of high end shoes I needed to find the best place possible. My shoes were in great condition and they were about 2 years old when they developed a hole in the bottom.
The shoes took three weeks to process from the time I sent them until I received them. I paid extra money for the Italian flex leather soles. Overall I just wasn’t impressed with their work. The stitching in the bottom was definitely not perfect and there was actually some excess string coming through the insoles.
They also seem to have painted the shoes with some kind of clear polish which darkened the shoes and took away their natural glow.
I don’t plan on going back again.

Sent a pair of Clark wallabees to be resoled with crêpe soles. Took a long time, but that was expected. The two main issues is that they are unresponsive to emails, and they did not do a good job. It’s only been a couple months and the soles are coming apart where they glued them on. I’ve had many wallabees and this has never happened to the originals (the soles just wear down over time). It’s very expensive for such a short lived job. I’ve contacted about his but haven’t heard back in weeks.

Really unhappy with this company. They ruined my boots with ink and though paid for the cost of the boots, refused to pay the cost of resoling even though the boots are unwearable. They also stopped returning phone calls. I treated them with respect and wish they would have had the courtesy to return my phone calls. Beware.

Well, as my last update stated, I expected to get my boots today and I finally did! I am also still keeping the rating at two stars for a few reasons. Obviously minus one (or two) for the customer service throughout this process.
While the boots still fit and the soles seems to be exact original replacements, there is some extra bits of glue here and there and a couple of spots where the soles were pressed too hard (I’ll try to add a picture of that). It also seems that they may have tried to buff the worn leather with some old polish as the leather now feels a bit sticky all over and instead of places where there were deep scuffs, there are now lumpy masses of sticky leather.
Overall, I’m glad that my boots have new soles on them that seem like they are more or less properly attached. But in the future, I think I’ll just purchase some urethane glue (the type that is used on soles like this) and do this myself. I doubt that I’ll send my boots to Resole America again. The process was way too long, the work is not all that great, and they have almost no customer service.

I don’t know Frye recommends this company. It took over a month to get my shoes back with ZERO updates from them. I got my boots back and one of them doesn’t fit my foot anymore because they messed up the insole at the heel. I’ve sent them back and for two weeks have been told they’re ready and will send them back «tomorrow». It’s honestly a nightmare and I wish I had never sent me lovely boots there to be destroyed. DO NOT USE

There aren’t too many local cobblers anymore so Resole America seemed like a fairly decent choice for getting my Timberland boots resoled.
The process is simple — you select your brand of footwear, place an order, and print a prepaid UPS shipping label. The shipping cost is reasonable, about $ 19, for round trip delivery. The work itself cost less than a new pair of boots but not by much. However, I loved this style of boot, which Timberland no longer manufactures, and chose to have them resoled.
I received my boots back in about 27 calendar days. Unfortunately, there wasn’t much in the way of order updates. I had to rely on the UPS tracking number to ensure that they received my boots. When my boots were finished, I received an e-​mail from UPS indicating that I had a package being shipped to me. There were no order updates on the website.
Despite lack of updates, I am pleased with the final product. The new soles look to be high quality Vibram rubber with excellent tread. There were some small drops of dried-​up glue on the boot leather, but this was easily removed with Goo Gone.
I would recommend this company to others.

I had three pair Frye boots that were in serious need of repair/​refurbishments. The process was easy and less expensive than expected. I just received the first pair back yesterday and they look completely new. I had only requested the soles and heels replaced but they refurbished the uppers as well. All this in less time than was quoted.
I look forward to receiving the other two pair and would highly recommend them to anyone needing Frye boot repairs.

Resole did a wonderful job repairing my Frye boots. I had some salt stains from the winter in Philadelphia, and they came back beautiful and in the original color. They even put on a new heel for me without me asking. I’ll be sending my other boots to them in the future.

I agree it takes longer than the 8 – 10 working days stated on the webpage, it took 14 working days or 20 calendar days, but the wait was worth it, is my case. Bought my ASOLO hiking boots in 2007 for Philmount trip the shoes look new and I plan to get another 8 – 10 years after sending the boots to resole. Very happy, but plan 3 weeks if shipping from Texas.

In case you were thinking their service has improved from D.K.‘s review, you are wrong. Submitted my Clarks desert boots for resoling and ordered dark sole. They came to my house 7 working days later in the white color. Called and explained that I ordered the dark color. They admitted their mistake and sent me a new shipping label. I shipped them back and they returned dark black, as requested. However, I started to notice that the black was wearing off. Then I realized they just colored the white sole they mistakenly put on with black shoe dressing, which basically all rubbed off after wearing them twice. They also fit smaller now. Yeah, learned my 90 $ lesson. What I don’t understand is why Clarks recommends them as a reliable show resoler.
tldr: terrible, dont do it

I sent in a pair of Clarks that I wear every single day because these guys are inexplicably the company that Clarks recommends to have their shoes resoled.
I only have four complaints about my business with Resole America. First, they claim 8 – 10 days for turnaround on their website. This was not true in my case. It took almost a month to get my shoes back. Next, my shoes were returned with a fresh knife cut in the leather that was not there when I sent them off. Third, the fit is somehow too tight now, which I can’t even wrap my head around. Lastly, I was returned one of my shoes and one that belonged to someone else. My other shoe arrived separately and I had to return some other unlucky person’s shoe. The two jobs they have are to resole the shoes and keep them together. How in the world do you send someone two different looking shoes?
I emailed the customer service department to voice my concerns and have been ignored so far. Stay away and give your business to someone else

I just recently tried a resole of my Vasque boots by Resole America and was very dissatisfied in their lack of quality control. The resoling look okay but some of my enclosed eyelets on both boots were crushed where I couldn’t even get the shoelace anglets thru the holes. The only response I received from their questionable customer support was that yes it probably happened while pressing on the soles but I needed to take a screw driver and try to gently open them back up! What Service and Quality Control they provide! If I need another resole I will definitely take my business to someone else!