Perfect Look Salon

Came in and no one waiting… they don’t take appointments. Was told would be 1 hr 20 minute wait. Cannot believe haircuts can take that long. Not good service.

First a bit of background information. I moved my elderly mum up here to Oregon and am assisting her in her relocation by getting her set up with all of the services that she needs: bank, store, utilities, beauty salon, etc. She is frail and easily fatigued, so when I take her on outings, I like all to be organized, well planned, and free from stress. Saw Perfect Look in Warrenton and their tag line «FAMILY HAIRCARE WITHOUT APPOINTMENTS» and thought this location would be perfect for her as we could do Ross for shopping for a new wardrobe and then pop over to get a cut and colour. I even popped in the day before the outing to make sure that no appointment was necessary for a cut and a colour since this can be a longer process to do. Went in and was met by Linda (now assuming she is the owner, because if she were anything else, she would be terminated for her improper interpersonal skills and rudeness) and was assured to stop on in the following day and mum would be good to go to «get her hair did». At this point, Linda was not overtly rude, but didn’t strike me as the most motivated, nor welcoming person in the trade. She was aloof and seemed flustered when I was asking her questions about price and products. Okayfineseeyatomorrowwithmumintowtogetherhairdid. No worries… or so I thought.
Stopped in with mum the following day and was awkwardly greeted by Linda who was working on a customer at the far end of the shop. She yells at us from across the room «Ummm, can I help you?» «Umm, yes Linda, I was here yesterday (less than 24 hours before) and talked to you about getting my mums hair cut and coloured.» Se sighed heavily and literally trudged over to us at the front desk with an air of confusion about her. Linda stated «Ummm, I guess I can do it.» When questioned about her apprehension, she stated in a rude and exhausted manner that she was the only one there. Well, she was the only one there the day before when I stopped by as well. She then discouragingly stated, «Well, if you called first, ummm, I guess I can do it… what did you need again?» I asked her if calling first would have constituted an appointment, the very thing they claim is not needed at their establishment? She then heavily sighed again, and said, «well come back in an hour and I will try to get it done.» This was not a vote of confidence for me, nor my mum who was shaking her head no and saying, «let’s just go.» I looked at Linda and advised her that the term «try and get it done» was not very positive sounding and should I just find another hair salon. She just gave me a vacuous look and shrugged her shoulders. Linda then adopted a very snotty, rude tone and stated, «Are you coming back or what!!?» The best thing I could do at this time was remove my stressed mum from the situation and move on.
Thankfully, when I met up with my mates in the Payless next door to see if I could Google another salon, a customer heard me venting about the way we were treated at Perfect Look and advised me to go down a few doors to Third Dimension Salon and see if they could help. They took her right in, were professional, courteous, skilled and cheaper than this joke of a business called Perfect Look. Third Dimension has earned a customer for life and will get all of my positive recommendations. Perfect Look just gets my disgust. Sad, sad, sad. Third Dimension’s positive review will soon follow.