Virgin Mobile

i am enrolled in their assurance wireless lifeline program. my phone went dead the other day and i did not know why. pretty hard to figure out what is going on with no phone service. hours and hours later — finally had an answer — assurance wireless never confirmed the number i had been assigned to my state’s lifeline progam so the temp number they assigned finally timed out. the upshot? i have to start the application process all over again … for a program specifically designed to make sure people have phone service. i lost my only phone service due to their neglience and their only answer? try again — pretty patethic skimming a living off poor folks.

Signed on wtih Virgin after paying the same price for 3G service at Sprint and this is just the prepaid department of Sprint. So looking at other prepaids, this seem better than T-Mobile’s 100 min plan for the same price. The only thing is that T-​Mobile can use any T-​Mobile or unlocked phone. I had to go buy a Virgin Mobile specific phone which is more expensive than a GSM phone or even Sprint phone. Just to warn you, if you decided on getting the iPhone, they don’t sell replacement sim cards anywhere.
Virgin Mobile customer service is the worst. Agents will tell you anything so they don’t have to deal with the problem. I thought sim cards were not reusable like in GSM phones so called for a replacement, they sent me to Apple who doesn’t have any sim except for At&t, T-​Mobile, Sprint and Verizon.
The worst customer service was when migrating my number from Sprint to Virgin, they almost lost my number. I had to contact Sprint and speak with 5 different people for hours to be able to save my number. When porting your number from one company to Virgin, make sure you have 2 things; a land line which you are calling from a Wifi to program the phone. The agent who was handling mines kept saying they will call me back when done then killed my temporary number at Virgin and my primary number with Sprint.
When calling back, their agents kept saying to ask me to call back 24 – 48 hrs. Meaning call back when they are off their shift so another person has to deal with your problem. Luckily I didn’t listen, and was able to rescue my number. Just wasted a whole day listening to their advertisement for Virgin Mobile Live. Funny thing is that they couldn’t even get there own commercial correct; one of the band members correct what an agent said.

Virgin Mobile’s «outsourced» customer service is horrible! I tried calling corporate in Warren, New Jersey and I got an answering machine. Query: How does a communications company, now owned by Sprint Nextel, not have a live person at its corporate office? Needless to say, the response to for customer service, even at corporate, remains horrible. With all due respect to the «outsourced» call centers of the world, the Manila, Philippines center by far exceeds in service and effort the Mumbai, India centers of most other so-​called U.S. American communications and insurance companies. I understand them though I wonder if those folks actually understand the nuances of American-​speak, which may not always sound. .. well, English! And, those folks do not hang-​up until you are completely satisfied (for the moment) or completely dissatisfied.

Extremely poor customer service –I ‘d say they are crooks!
After 10years as their customer they would not activate my new phone under the old rate, that is what prompted my cancellation. Cheap phones, cheap rates… yes but try to cancel and get a refund. They refused to refund me my $ 161.48 credit balance. They offered my a $ 50 gift card. What a joke. After 4.5hours — yes four and one half hours on the phone –speaking with seven different people at call centers in the Philippines and Mexico, I finally got them to transfer the balance to a family member. Did you know that the requirement is that they have the same last name as the account holder. What a crock of bull!
You get what you pay for! Now I am paying more, but have a very good new cell phone provider. And did you know that Virgin Mobile is owned buy Sprint? Yup …
Neither will get my business at this point.
I do not recommend them at all!

I have been having trouble with my Virgin Mobile broadband lately – it keeps kicking me off for no reason. I have called tech support twice. The first time the rep was somewhat helpful. The next day it was all happening again so I called again. The lady was no help whatsoever, and I could barely understand her. She wouldn’t listen to my problem and didn’t offer a helpful solution. At the end of the call she asked if she had resolved my problem and I said, «no, not really,» and she said, «Great! Have a good day.» I am only staying with them because the devil I know is better than the devil I don’t know (i.e., another company that is probably just as bad).

Late to the party, I hooked up with Virgin Mobile for my first pay phone under the payLo deal. The phone service works ok. It is customer service that is a problem. I know they are trying, but they are, at times, hard to understand and they have trouble understanding what I’m calling about. I am often put on hold while the customer service person checks with a manager. I was nervous about giving them my debit card number, but the charges went through correctly. The website isn’t always accurate and doesn’t always work right.
I began with the prepaid 400 minutes plan for $ 20/​month (after buying one of the cheapest phones (Samsung). The camera on this phone is pretty much useless. Pictures are blurry and often undecipherable. I didn’t last long on the 400 minute plan. I recently updated to the $ 40/​month unlimited talk and text. Yes, I recently sent my first texts and I much prefer email. I guess I’m showing my age.
Is $ 40/​month a lot to pay for unlimited talk and text? I don’t know. Should anyone be able to contact me 24 hrs/​day? Nah, I don’t think so. Will switch back to just having a home phone soon.

I tried to purchase a broadband2go mobile hotspot using their website. The transaction did not go through and stuck in pending status although my paypal account was charged. I emailed the address they have with PayPal and I got an email saying that they don’t handle this and to call a 1 – 800 number. No one answers that number! Now I have to file a grievance with paypal to get the charge refunded.

After 4 replacement phones, it appears we finally have Virgin Mobile service working for me.
Started with the update coming to the second phone… and that phone losing its ability to ring.
1 replacement sent, got the update completed and after, my battery would die in 18 hours. The update apparently triggered applications to start spontaneously, applications that I do not use, and this caused my battery to drain extremely fast. Called Executive escalations and started to work with Jamesha, who is truly a STAR. We troubleshot the phone, reset it to factory several times, redownloaded the update, but to no avail. The next replacement was sent out.
Next replacement arrives and we are unable to download the update. Time for another replacement.
Next replacement is sent and it looks like everything is working, the update downloads and then the screen goes blank. Removed the battery, waited a minute, replaced the battery but nothing comes up on the screen.
On to the 4^th replacement, this time being sent with the update already installed.
While there are still applications that I do not use starting up by themselves, the battery life is back to about where it should be. Let’s see what happens with the next Android update.