The young lady was extremely helpful and knew her job extremely well, which made my experience quick and easy.
Mallory P.
Classificação do local: 1 Ferndale, MI
If I could give this a half a star, I would, but I can’t so this will have to do. I have been renting a unit for the past year and I have had nothing but BAD experiences every time I go to get something out or try to talk to the manager. For one thing, she is NEVER there and leaves for at least 45 minutes at a time, so there is no accessibility. Another thing, this winter was the worst as nobody maintained the property and I had to dig through the snow with my hands just to open my storage unit door and spent 3 hours trying to close it because the lock was stiff from the cold and the woman inside refused to help because she was«off the clock.» I’m leaving in the next few weeks when I can get a truck and even a few weeks is too long. I have involved corporate in my complaints, which seem to have fallen on deaf ears. Overall, the place is very poorly run and managed, so if you expect good customer service, you’re going to the wrong place.
Edward C.
Classificação do local: 1 West Bloomfield Township, MI
I rented two large storage units in January 2015. I’ve rented at Public Storage many times. This years experience has been the worst. I have had no access to one of my units because of the inability of this facility to properly maintain the snow and ice this winter. Jaclyn, my customer service rep has tried to help but her hands are tied by the owners of the facility. I was there yesterday and because of the snow piled up in front of my 2 unit doors, there is no way to even get the doors open. I run a small business and access to my inventory is crucial. I called the main office for the Detroit area multiple times with no call backs. This is unacceptable. I expect to be able to access my storage units. I am told that it is my responsibility to shovel out my unit. They’ve lost a good customer. Don’t rent from Public Storage.