Honda Suzuki of Warren

Fair and Honest! That’s as good as it gets in my book! I own a Auto Repair Facility could have fixed it myself but don’t have time. There was no game playing fair price and runs as it should. Thanks

Just took delivery on a brand new 2014 Suzuki QuadSport 400. They tracked down and shipped in one of the last brand new 400s left in the country. These guys really took care of me. I purchased it while traveling out of state and they hooked me up with great accessories (nerf bars, bumper, etc.) sight un-​seen. It looks awesome and it’s ready to go. Can’t wait to get back and enjoy my lifelong dream of riding my own kick-​butt sport quad. Thanks for the great service. You guys exceeded my expectations.

These guys are great and very reputable. I have known and done business there for over 10 years. Great service, great mechanics, fair price!

I cannot recommend this place enough. From what I saw, heard and experienced they are an unusual breed of knowledgeable and honest. Here’s what happened to me: I had a MAJOR leak in my primary gasket as I was traveling back to Chicago, oil was literally pouring out of the casing. I called up on a Saturday morning, knowing they had limited hours, explaining my situation and when they found out I was a traveler, they immediately said come in. Jeff took a look and pulled it right up onto the lift, after further examination he thought it may be something other than the gasket and asked if I could leave it for a couple of days if they didn’t have the parts. I said I would not be able to but could we pull the cover and take a look anyway because it wasn’t going to get any worse. He surprisingly and logically agreed (not a typical dealer move) and pulled it to discover the gasket had been pinched and there was a small hole. In a hero’s move be reseated the gasket and repaired the hole portion taking time to do the best patch job he could, sealed it back up, even changed out my headlamp for safety and I proceeded to head out from there on an 8+ hour trouble-​free trip to Chicago taking Michigan avenue the entire way… with a giant smile on my face and my faith restored in dealers. While I was there I bought some accessories to be able to use my phone as nav and over heard 2 separate sales transactions which were brutally honest and they put the people into the exact thing that they needed rather than selling them some random machine that they would never use just because it was more expensive. These guys are top notch and if I’m ever in the market for a new bike, I will literally fly to Detroit to buy something from them because they took care of me like I was family. Thanks to Jeff and the whole crew!

Just bought a M109r from these guys. The guys that work the sales floor are awesome. I was riding my new bike same day just over an hour.

This is the place I chose to buy first motorcycle, and I didn’t know much about motorcycles and how their pricing is, so I went about with the sale and I was happy because i stayed within my price range and got my new bike. The people there are great I’d definitely buy from here again. But if you’re a first time buyer do your research and make sure you’re getting the best deal.

I’ve been waiting for over a week, in regards to, the condition of my cycle. Your bike just sits outside day after day without inspection. I hear, the owner’s son works in the service department, and that explains the situation.

Review is of service area next door to the showroom. Service was pleasant, prices fair and the work was done on time or before it was promised.
Felt confident that the mechanic knew what he was doing and felt no pressure to get «additional» things that may not have been required, done.

Note: This review is specifically in regards to the service department at Honda Suzuki of Warren. Despite the fact that they have a nice showroom that I have spent a lot of time drooling in, I have not yet made a purchase from this dealership and cannot comment on the sales department.
The Honda Suzuki of Warren service department is exceptional. They provide a customer-​oriented environment. They do exceptional work. They are efficient and trustworthy.
The facility is clean and the employees wear proper uniforms. Perhaps, the nice atmosphere makes them the only people that I trust with my bike. Think about it, would you trust an unorganized, unkempt person wearing greasy rags over the person in a clean uniform with your pride and joy? I do not get that sick feeling in my stomach when I hand my keys over to them. You know the feeling I am talking about! The one you get every time someone asks to sit on your bike. The employees are easy to talk to and actually listen to the customer’s concerns.
I have brought my Suzuki here multiple times for routine maintenance and once for warranty work. I am always pleased with the work they do. The work is always done properly. They have a keen eye for details. I have never had to return for incomplete repairs/​work. They seem to go that extra mile.
The work is always completed in a timely fashion. I am always surprised by how soon they call me to pick up my bike. In fact, the work has been completed before the time promised every time I have brought my bike in. This is a good thing, as you do not want to waste precious riding time with your bike in a garage.
Finally, they do not try to sell me services that I do not need. They are honest. They do not overcharge. Their prices seem to be competitive.
Anyone who loves their bike knows how important it is to have a good service department to turn to. The service department at Honda Suzuki of Warren values their customers. They are truly professionals.