Extra Credit Union

Horrible establishment! Hidden fees all the time for ridiculous services! I’ve been trying to close out my account for TWO months now and can’t! I work til 5 – 530 everyday so I can’t make it there for business hours. Also when I try to sign in online or through my phone it either does not work at all OR it says my username/​password is wrong; which I know is NOT the case! Oh and cherry on top, when I go to PAT (their phone ATM service)…it says my PIN is wrong. BS!!! Then how can I use that exact pin to get $$ out of an actual ATM!!! The place is a joke… I now have to make sure I only work a half day at work just so I can (TRY) to close out my account. Can you say inconvenient?!

Easy to deal with and are always willing to help. Auto or private loans never had a problem with and their very helpful.

I have belonged to this CU since, well, way back. While they’ve had growing pains at times, they have always been consistently helpful and efficient. I’ve had several loans through them, and they were quick to approve and the auto-​pay is great. Their rates and specials are also good and very competitive.
Everyone at all of the branches have been great and so friendly. I’m sad that they closed the Centerline branch because it was much more convenient, but the main branch isn’t that much further.
I’ve never had any problems with their website — it’s always accessible and a nice way to keep track of your accounts. It has a lot of nice features and they even have an iPhone app.
After having to have some accounts at BofA (which is maybe the worst bank/​business on the planet), I was able to close them and do all my banking at ECU. I appreciate them even more now!

Well its a long story but I went to them 8 months ago for a personal loan. Chauna Ace helped me open my account, now mind u I was already approved for a personal loan which is all I wanted. But she said I needed to open a checking account with them and bring my car loan to them to show experience with them. Was approved for the car loan she kept calling and calling not sure why I didnt close on car loan yet. Well turns out the week I signed for the car loan they were taking the payment out of my checking account. Less than a week later for the car payment. I went in there for my checks that she didnt order until a month later after which I had paid for them. Needless to say I never got the personal loan dont need nor want to deal with this credit union at this point. If I could say one thing this place sucks. I f******* up screwed up leaving tcf bank. Also there website sucks u cannot log on all the time its constantly down.

My mom, myself and the rest of our family banked through them for years. They used to be called Metro Credit Union with the office near Centerline. They moved and renamed to Extra Credit Union. When my mom passed away from cancer, they froze her account and took the remaining assets. They claimed they had legal rights because they had a debt that had to be paid. The fact is that the first thing that gets paid is funeral expenses, not a personal loan. They knew we didn’t have money for an attorney and they didn’t care. After 20+ years of my mom banking there they didn’t let us bury her, which is what was, morally and legally, the right thing to do.
The problem with these credit unions is they get legal and banking hacks who can not get a job at a real bank. If it was Chase or Bank of America, they are real professionals and would have followed the rules. These guys are like the IRS agents who can only get a job with the government, they are jerks and act like they know more than everyone else. Absolutely abhorrent.

The service here is awesome! I don’t think I would find a better place to bank. Everyone is extremely kind and down to earth. It’s not all business, they make you feel comfortable. Wether you just want to open a checking and/​or savings account, or apply for a loan, you can expect to leave there satisfied and happy. I was still a new member, not being there very long yet, when I wanted to buy a car but was having financial problems, plus not to mention, not~so~good credit. I walked in there not knowing what to do, thinking I was financially ruined. I left feeling like all my problems were solved. It was as if they took all my problems off my shoulders and took care of them! I think the lady even had happy tears in her eyes for being able to help me out. I can’t even describe how great I think they are, WONDERFUL!!!