Auto Pro

BEWARE of this place!!! They will up sell you a bunch of things that you don’t need or you don’t need right away. They prey on you with false information like telling me i need all my rotors changed when only i need the brakes changed.

BE INFORMED that you will be charged $ 42 just to get your car checked out for a quote. If you get the work done they will waive that fee.
But for me they didn’t waive the fee at all. They lied to me and told me «well how about we give you a free oil change instead, hands me a signed paper stating the oil change agreement. So now im back after a month to come get my „free oil change“ well after they finished they tell me that its going to be $ 53 extra because my car» required 7 qrts”. They never told me this before starting the oil change. They are out here to steal your money. The total for an oil change should never be 95 dollars. My usual place goodyear on metro pkwy does my car for $ 50 total with filter. Im very upset i feel ripped off twice by them.
THIS PLACE IS A RIPOFF AND THE WORKERS LIE TO YOU! GO SOMEWHERE ELSE OR YOU’LL REGRET IT, IM WRITING THIS JUST TO WARN OTHER CONSUMERS.

Its so hard to find knowledgable and trustworthy mechanics. These guys at auto pro repair warren are pretty good about telling you as it is and fixing it right the first time.

Do you want your car to run worse than it did before you brought it in to the mechanic? Do you want to dramatically overpay for something as simple as an oil change? Do you want an invoice that is completely illegible leaving you with no idea what it is you just paid for? Do you want them to tell you that they replaced parts when they didn’t? Do you want extensive damage done to your car’s hood, windshield and molding with no repercussions from said mechanic? If you answered yes to any or all of these questions then Auto Pro Warren is your spot. These guys damaged my hood, windshield and molding surrounding these parts and have made it nearly impossible to get these parts replaced. If I had any money I would contact a lawyer but I spent it all on their terrible «service». Avoid at all costs.

This place is good and John is helpful. I got my brakes fixed here and they work fine now.

nice people, oil change for honda crv $ 20 seems reasonable BUT seems like keep fishing for you to spend money. I had them check out my brakes after they installed ceramic/​cheap (but they’ll argue its the best) & roters, about a month afterwards there was a very loud squeak and they did not hesitate to ask if I had time to change them right away (brake calipers est $ 230, and no they didn’t notice it at the time they changed the brake pad & roter, and no fixing it was not part of the guarantee package).
Naturally, I went to another guy who checked it out, who sanded it down and said it wasn’t urgent to get it done that quickly (eventually it will need to be changed since it’s on a new roter). I haven’t heard the squeak ever since.
I know nothing about cars and they won’t hesitate to pounce on that fact. But be smart enough to not rush to pay $$$ without a second opinion. Don’t let these guy scare you out of your money. Go to Dinh’s Auto (Ferndale), he’s solid and honest and won’t freak you out about what’s necessary for your car.

I highly NOT recommend this place. This place is extremely shady and I do not trust them.
My mom just went there for an alignment first thing in the morning, at 9 am, and she got her car back around 3:30pm. They never informed me or my mom that they do not do alignments at their shop since they don’t have the equipment; instead, they bring it to the Auto Pro in Troy. My mom was wondering where her car was since she didn’t see it in the shop or in the parking lot. She doesn’t speak English that well and I live in Lansing so I couldn’t actually be there to help her. They informed her that they were test driving it (which is understandable) but not for hours! I talked to 2 different people at the Madison Heights location and the story has been very inconsistent on why it took so long for an alignment.
First story (probably the more accurate story): They did the alignment and it did not zero out on the machine. They were trying to figure out why and thought that the machine was broken. Then they figured out that it wasn’t the machine and that it was loose bolts. I talked to the manager, John.
Second story from a new employee: They had a back up of cars that they had to fix so ours took longer than expected. He did not mention anything about the bolts being loose.
For most of the day, I was not able to talk to the manager, the one who worked on our car, because he was working on the car. So most of the stuff I heard was hear say. I wanted to talk directly to the manager to see what was the issue with our car and why it took so long. I told the new employee (he said that he just transferred from the Clinton location) that I wanted him to give me a call when our car came back so I can figure out what exactly happened. He assured me that he would give me a call but he never did. I called him after my mom got the car back and he said that the manager is out on an emergency leave and won’t be back until 20 – 30 minutes. I left my name and number and he never called me within those 30 minutes. I called an hour later and the manager picked up. That was when he informed me of all the troubles they had.
While I was waiting for the manager to call me back, I called the Troy location to see if they knew what was going on. I talked to the manager in the Troy location and he has no clue on what the issue is. He said that have any black G6s that they worked on today and that he sees all cars that go in and out of his shop. He said that I better just talk to John, the manager.
I asked John about why the manager at Troy did not see our car and John said that they don’t talk to the service desk when they used the alignment machine.
Things just seemed so shady with this place and I would never go back there again.

The guys that work there are really nice but the service takes FOREVER. A job that should take one day takes 3 weeks (not exaggerating). I believe they may be understaffed but that’s no excuse. Even with their remarkably slow service, they hardly compensate for the wait. I would not recommend this shop.