Alessandra Bridal

How can you run a business when the customers you serve are treated well only if they fork over money?
This is the experience I had and I can’t wait to tell you about it…
My siblings and I are all from West Bloomfield area and Ann Arbor. My future sister-​in-​law is in Ferndale, so naturally she checked out bridal shops that were closer to her.
She had picked out her wedding gown and bridesmaid dresses from here and we all met one night after work to try on and get measured. She picked 3 dresses for us, and they actually sold one of the dresses off the rack and said they would not be getting it back in for us to try on, that we had to pick from the other 2 or order the one that wasn’t there without trying it on. I literally am not kidding. Bridesmaid dresses are not cheap… The dresses she picked are in the $ 230 – 250 range, so for one of us to blindly order and then risk not liking it… Nope! After trying on, one of my sisters liked one of the options they had, so she was going to put money down and get it ordered.
When it came time to get measured, not only did they make us wait 15 minutes for a salesgirl to come in (even though we had an appointment, came early and weren’t helped on time) they ONLY measured my sister that planned on ordering that day. Why? Because it’s «their policy to only measure when you put down a deposit»… First, let me just say I’ve been in a handful of weddings, and after spending upwards of $ 1200 on ugly bridesmaid dresses… I know for sure 100% that I’ve always been measured the day I try the dresses on (even with groups of 5 or more – and not everyone put a deposit down that day for whatever financial reasons). After throwing a minor fit about us not living close and us not being able to come back to order the dress (I live 35 min away, work, and have an infant), the owner (finally) agreed to let her salesgirl measure us (BUT she WAS NOT to write our measurements on the sheet because we had not put down money.) whatever…
We go back into the changing room, get measured and come out. We had our measurements written down on what looked like the back of a receipt (because we weren’t putting down a deposit, so sucks for us if our measurements get lost, right?) so once we are done there, the owner says they just got slammed out of nowhere, and that’s why it took so long… Last time I checked, I’m pretty sure you take care of guests that have an appointment before walk-​ins… Right? At least that’s how it was when I checked out different bridal shops for my wedding dress without an appointment… OR how about don’t overbook yourself just to make a few extra bucks… But in all honesty, I wouldn’t have minded waiting, and I wouldn’t have made a fuss and wrote a negative review if I had JUST been treated like a customer that was going to be spending money in this store, rather than a burden. Just because my future SIL chose her dresses from there doesn’t mean we need to order from there. My sis and I are trying the other dress on at Demetrios next month, and I’m sure they’ll get our business because of the terrible customer service we experienced by the owner.
You know what, after writing this review and reliving my experience, I originally had 2 stars for this review because at least the sales girl gave us the time of day… But honestly, I just can’t. It makes me so freakin mad to have been treated with such disrespect that I had to pitch a fit in public to get what we needed for my SIL who already spent however many thousands of dollars on her wedding gown there.

The first day we went they were very nice. However, after they received the down payment their true colors came out. Every time I came in I felt like I was an inconvenience. I couldn’t get service to help find a veil. The owner was also very rude to my mom when ever she asked a question. I felt like I had to take their disrespect out of fear they would ruin my dress during the alterations. When you are buying your wedding dress you want to go to a place that will be peaceful from start to finish.

I honestly didn’t think I was going to find THE DRESS today. I tried on over 30 dresses at the first place I went to and my response was «meh» the whole time. Candace at Alessandra was incredible. Literally the second dress I tried on was the ONE! I got to FaceTime with my mom (who lives out of state) and we both sobbed. We just KNEW it was my wedding dress. I’m so happy right now!

I went to so many places, but guess what… the FIRST dress I put on at Alessandra’s was «the one»!
Every other place I went was so pushy. I tried on so many dresses that were just okay, but I never felt like I HAD to have it. Plus the sales associates were always telling me what I should/shouldn’t do (as if I haven’t been planning this since I was 3).
At Alessandra’s, they had dresses in my price range ($ 1500) and didn’t show me any dresses above that range. I knew exactly what I wanted (straps, sparkly belt, etc) and so that’s what they showed me. Before the dress was even fully on I knew it was the dress I’d been searching for. I am so excited!

Wow, I am shocked to see these poor reviews. I bought my dress off the rack for my June wedding this year. The staff was nothing but accommodating due to the shortness of time I had before my big day. I only needed the bust brought in and they only charged me $ 80 and that included having the dressed pressed. All the gowns in the store are a little more pricy but they are stunning. I would definitely recommend this place without a doubt!

I didn’t have a terrible experience, but would definitely not return here in the future. It wasn’t bad customer service, it was zero customer service.
I was maid of honor in a wedding this August. The bride got her dress elsewhere, but all four bridesmaids ordered from Alessandra. We got fittings and placed our order in February — my Jim Hjelm dress was over $ 280, and I paid in full upon ordering. Then we waited…
Every other time I have stood up in a wedding, the salon has called to let me know when my dress arrived. I was never told by Alessandra that I should expect anything different from them, but we never heard from them. A month before the wedding, the bride called Alessandra and was told that the dresses had been in for weeks. They claimed to have emailed ONE bridesmaid (the one who lived out of state) but never even claimed to contact the rest of us local girls. They said we might have to pay extra for rush alterations.
None of us chose to get our dresses altered by Alessandra, since we couldn’t trust them to contact us. Happily, I know a lovely seamstress who was able to help us out. My dress turned out fine and had been appropriately ordered. My sister, on the other hand, who is 5’2″ and has always been a rack size 2 (even after having two babies — you go girl!) was swimming in her dress. She hadn’t lost any weight, but had simply been poorly measured. Thankfully, my seamstress friend was able to fix it, but what a headache to deal with a week before the wedding!
Overall, I would not recommend this salon. After paying in full and waiting for months, the least they could have done was contact me to let me know my dress had arrived. After throwing two showers and a bachelorette party, the last thing I want to remember to do is call the salon week-​after-​week to see if my dress is in. Come on! What did I pay you for!!!

I didn’t like the service I received.

Love, love, LOVE Alessandra’s! I purchased my wedding dress here in 2012. Not only are the ladies super helpful, but they are very good about choosing dresses that fit into your budget. They aren’t like the typical saleswomen who have you try on a dress that you fall in love with… until you see the price tag. My dress was a steal at $ 850 — I found the exact same dress at a different bridal store for over $ 2,000.
The best part? The alterations! They don’t cost you an arm and a leg and they are ridiculously amazing at fittings. My dress fit me to perfection! And the bussel (which I normally hate) looked amazing. I was so happy with my decision to purchase my dress here, I’ve had two of my friends try on dresses & purchase here too! One is getting married in Oct. 2014, and the other July 2015.
Buy your dress here and I promise you, you will love it!

Christina did an awesome job! The service was great and all the staff is very helpful. Definitely worth going to, also have great selection of bridesmaids and mother of the bride dresses.

Ya know they may not be knocking it out of the park in being organized and I can honestly say I had my share of being slightly annoyed with a staff member or 2 but what kept me here was the fact they did redeem themselves when i voiced I was not happy.
Now the owner or manager was a bit pushy and she only helped me once. But I’ll tell you what she made sure my dress fit perfectly and the hem was spot on. She must have had the gal in alterations pin and repin me 3 times before it met her expectations.
There was a sweet girl who helped me a couple times and I think her name is Darlene. So nice. She helped me get in and out of my dress during fittings along with showing my mother how to bustle my dress and lace it up.
My dress looked amazing on our wedding day and I could not have been happier with the way i looked and fit into the dress.
The bridal business is pretty competitive so I gotta hand it to these gals for doing a good job at the end of the day.
If I ever need a formal dress or need to refer someone who needs a wedding dress I will tell them to check out Alessandra’s. Yes despite their short comings they do good work and sell quality products.

I bought my dress from another salon but since they messed up the order I didn’t want to do alterations with them too so I came her with the recommendation of a friend.
Unfortunately the first time I stepped foot in there I was stared at like I walked into high school naked or something. I was quoted a price of $ 325 for everything I wanted done, even pressing. I was told I needed to buy a corset, and that they offered them but I should come try one on before my initial fitting. I am not a large person, but I have always been «top heavy» if you will. They only carried up to a 36 D or something like that. I am a 36 G, but they insisted I try one of theirs on first. So I went in, and the girl helping me was nothing but rude to me and asking me why I was having a fitting so far in advance to the wedding. I was confused because it was just over 6 weeks before the wedding, when she said that bridesmaids come in to get fitted 2 weeks before. Not 7. I don’t know where she got the impression that I was just a bridesmaid, and not the actual bride but when I corrected her she gave me a snotty look and said «oh…you’re getting married?» Oh yah I forgot I just had a baby less than a year ago, and that I have tattoos and that I’m not starving myself to be a size 0 on my wedding day. Eff that. I decided even if the damn thing fit, I wouldn’t be getting it from there because of that girls attitude. I made my way to Harp’s in birmingham and was treated with respect and helped immediately and went on my way for a whopping $ 5 more than what they were going to charge me for something that didn’t even hold my boobs.
Every fitting I had was a nightmare. They treat everyone like they are worthless in there. On what was supposed to be my last fitting I went in thinking I was taking the dress home with me. Ha. Ha. Ha. No.
One side was shorter than the other, a bustle was missing and there were still pins sticking me in my thighs and butt because they missed them. The beading wasn’t done on the pickups like it was supposed to be and when I voiced my concern about the length issue they pretended it didn’t exist. The two girls, (one of which was the gem I encountered with the bra incident-​hooray) were giving each other looks and talking about me behind my back-​literally. Now I hadn’t gone bridezilla on anyone ever so it was foreign to me but I couldn’t hold in my anger for these people anymore and called them out on it. We are standing in a room full of mirrors, you expect that you magically can’t be seen talking about me in front of them? I don’t know but I was furious.
What made matters worse is that they kept telling me that I was basically crazy and that it wasn’t shorter on one side. There was another customer there at the time and even she commented on how one side wasn’t right. That prompted the «i’m going to prove you wrong with this tape measurer!» act. Yep. 2 inches off.
Lots of other issues happened as well but I just wanted it to be done and over with so I took of the dress and went to pay. Somehow the dress alterations went from $ 325 to $ 544. That’s almost the cost of the dress. WTF.
When I came to pick up the dress the day before the wedding I had to wait 35 minutes because it wasn’t done. Not something I was excited about. Then Alessandra proceeded to tell me she only charged me for half of the beading. However I think she sensed my anger and said it was on the house-​damn right it was on the house. I wouldn’t of paid for it anyway.
It was an experience I hope no one else has to endure.

Poor customer service. I was treated differently because I am an «average» person who has a budget and cannot spend 3000 $ on a wedding dress. First time I went in last year was too soon because I just had a baby. I put 75 $ on a dress and then told them I will have to put the wedding off for a year until I lose my baby weight. Finally this year I am almost back to my size, I went in and was told I have a 75 $ credit, I loved two dresses but am debating on which would be better for a destination wedding. They seem to be rushing me asking me when am I paying $$ etc. First of all I don’t like being rushed if you want my money then be a little more patient. Then it was my second visit with my parents who are also on the «average side» I had an appointment and waited 20 min to be acknowledged. Then got sent to a room rushed to try it on but had to walk to the other side to see myself in the mirror so I was in other brides way trying to walk through. I noticed the brides who were spending more money than myself were treated like queens and I was just a person. They were also rude to my parents who are old school and told me that I need to make a decision soon. Who are you to tell me what I have to do? I should be able to try a dress on as many times as I feel to make sure it is what I want.

I’ve stood in several weddings and had fittings for all of them but this was my first time going to Alessandra’s and I would never return, nor would I recommend bridesmaids too. I live out of state but was flying back & forth for wedding occasions and did my first fitting there. I brought my own strapless bra for the fitting and they told me I could not wear that, that i had to buy a bustier. I thought it was crazy but went with it because I was in a rush and didn’t live in the state. not only were they rude and made me feel embarrassed at what i was wearing but they sold me a $ 60 brassier. I found out from the other 3 bridesmaids that went there at separate dates they they each wore a strapless bra and they mentioned nothing, and didn’t force them to but the bustier if they wanted to continue the fitting. I was furious. Secondly after they fit me and I return back to the state for the wedding 3 months later I try on the dress and it’s 2 sizes too big. I immediately went ot he shop as they said they would fix anything even the day before (which is very helpful) I went in with a dress that wouldn’t even stay up, (after it was suppose to be fitted) and the OWNER of the shop told me that I had obviously lost 2 inches in my waist. something that did not happen. She then proceeded to fit me again herself and told me to come back the next day (the day before the wedding). I came back the following day and the dress was now 2 sizes too small on me. I couldn’t breath in it, i was so frustrated and depressed with the experience. I told the owner who had fit me herself about how the size was completely wrong and they fixed it right there on the spot but not without giving me TONS of attitude. Not only did they mess up my dress 3 times but they wanted me to pay for each time they had to redo it. Alessandra was one of the rudest woman I have ever encountered and made me feel unimportant in her shop. She never apologized for the inconvenience and frankly if the shop owner cant take a measurement I wouldn’t trust anyone else. I would never go back here and would recommend anyone looking for a even half way decent fitting experience to seek other options. Absolutely horrible.

I bought my dress here for my July, 09 wedding. I actually tried it on in Chicago, and bought it here for $ 500 bucks less — woot woot! They also threw in my slip and bustier for free, which was excellent.
Also ordered bridesmaid dresses here. Great price, nice dresses. Tailoring was excellent. One of my bridesmaids lived out of town, and they were able to tailor her dress when she arrived 2 days before the wedding with no problem.
They didn’t have the largest selection of dresses, so if you want to look at a bazillion, this might not be the place. Still happy with my selection, though, and I recommend.