Okie Express Auto Wash

The wash was excellent. Attendants friendly. Had read reviews the vacuums were good; that’s why I gave 4 stars. No suction whatsoever! I’ll go again for wash, but don’t expect much from vacuum.

I’ve gone out of my way to virtually every Okie Express location-​Edmond, Del City, Mustang, and even Warr Acres for over two years now because of their state of the art washing facility and helpful staff that won me over, which was a challenge because I’m extremely meticulous about the condition of my new trucks. At the Edmond location, my experience was flawless-​absolutely flawless. My truck and cars always came out spotless and when one of their brushes tore loose the plastic on my bumper, the owner was very kind and asked for an estimate. When we found out that the bumper cover was covered under new car warranty, I went out of my way to notify the owner that GM covered the part under warranty and that was good enough for me so not to worry. At their new Del City location, that wash is it! It’s the best car wash I’ve ever been to and I’ve been to a few. Mustang was much of the same as I’d experienced at their other locations. In Warr Acres, I tend to get water spots. I never said anything much because I figured it was an older car wash and I could live with a few spots because I’d soon be at one of their other locations so the spots would only be temporary so I didn’t fret.
Today’s experience was a different story. I stopped to speak to the attendant about buying a membership for my new truck when a customer came in behind me to complain that he had water spots on his Ford Focus after driving through the wash. I mentioned to the manager «C» that I’ve been to other Okie Express wash locations and never had a spot, but get them whenever I come through too and asked why that was. My reasoning was since I had his ear, I might as well ask the question because I’d been curious about it for a while. I expected his response to be something to do with a difference in the water source (Warr Acres gets its water from Overholser) or something to that tune. He told the customer behind me that their water softener was broken and they had to manually clean then proceeded to tell me that until I cut a hole the size of a cup saucer (indicated by his hand) in the bed of my virtually new truck, I would get water spots no matter where I go. While he went through all of the trouble of telling me I needed to chop up my truck (that still looks new), the guy who actually complained received a free second wash. I mentioned again that I did not get spots in Edmond, Del City, or Mustang, only in Warr Acres and he went off the chart with his reply. «You know you don’t have to come here. Maybe you need to find somewhere else to wash your car.» Perfect solution. Problem solved. I cancelled my club membership and told them to just refund me the money on the second truck membership that I’d just purchased.
I’m really happy that «C» and I had our little discussion about taking my business elsewhere because he brought up a very good point. Since I’m not willing to cut my truck into little pieces as he requests, maybe I should take my truck elsewhere to be washed. His response to a mere curiosity question made me completely reassess the more than two years I’ve used Okie Express and been a club member paying monthly for washes that I only use on weekends. Still, I didn’t feel disappointed. I felt betrayed. They always treated me so well at their other locations and were very prompt to take their payment out on the first of the month like clockwork, but when I asked a simple curiosity question, «C» let me know that Okie Express really doesn’t want me there as a customer. I wouldn’t hesitate to recommend any of their other locations because the guys are always extremely nice and always very helpful, but this guy really put things into perspective. I would have even accepted an «I don’t know,» but instead he made me feel as though he thought I was attempting to steal from him by asking about water spots.
I regret that I won’t get to see the guys in Edmond or Del City (I don’t make it to Mustang that often) after my current month runs out, but I’m a business owner too. I wouldn’t allow my employees to treat a customer with a question in that manner and expect the same courtesy for myself. I’ll take «C“‘s advice and find somewhere else to wash my trucks-​all six of them.

After traveling from OK to CA and back, my car was covered in a lot of dirt and bugs. Yea, gross. I purchased the Ultimate wash with Teflon wax. After a pre-​wash by an Okie Express employee and a 3 minute drive-​thru, my car was spotless and shiny.
Vacuums are free and they work very well. The suction is strong and it’ll get all the crumbs out! I just wish the hose was longer so it could’ve reached the trunk.
With my Ultimate wash purchase, they have a 5 day guarantee so I was able to come back and get another car wash a few days later free of charge. All I had to do was scan the barcode on my receipt. That worked out well because my car was dirty again after it had rained!