Vision Savers

I should have known not to go back to Downtown Opticians when the doctor treated my 72yo father who had just had a stroke so poorly but, I’ve been going there off and on since I was 12! I needed a new eye exam but they couldn’t see me for 2 weeks. Today, 5 days before my appointment, one of my last contact lenses became damaged and I couldn’t wear it comfortably. My only good pair of glasses were 40 minutes away at my home in Macon. I asked if there was any way they could let me buy a contact until my appointment the following Tuesday. The 2 women working the front counter were RIDICULOUSLY dismissive! It’s not like I was some idiot walking in off that street begging for contacts! I ALREADY had an appointment and all I needed was ONE CONTACT to tide me over through the weekend AND to allow me to drive home. This particular Downtown Opticians is the very one that gave me my most recent prescription. The staff were rude, unhelpful and the epitome of why customer service has such a bad reputation. Why is it that a pharmacist can give you an emergency refill of your medication until they confirm with your doctor but you somehow can’t get an ‘emergency’ contact? I immediately left and went up the road to Vision Savers who were incredibly nice and helpful. Not only would they have let me buy a contact to tide me over for a few days, they immediately got me in to see their doctor! I was in and out in 30 minutes with — gasp — the ability to see! Thanks Vision Savers and thanks-​for-​nothing Downtown Opticians.