The UPS Store

I’ve visited this UPS Store location on a number of occasions and for a few different purposes. I’m impressed by how attentive the staff is. Whether I’m stopping in to pick up a card, having documents notarized or just making a few copies, a team member always greets me and asks whether they can help. When I planned a surprise birthday party for my wife, Reggie and his team really came through and turned around a high-​quality vinyl banner in less than 24 hours. It’s a tidy, friendly environment; it’s small-​format; it’s fast. In summary, head here before Staples.

I just happened to be in this Ups store neighborhood @ 10:55am on 12÷12÷15. I needed to get fingerprints for my work that are required. I have never gotten fingerprints before. I looked @ their website regarding getting fingerprints and it stated that appointments are PREFERRED. So I thought I would just see if I could get them @ this store. Well they should tell their employees that because when I walked in just to inquire I was greeted by the most rude & obnoxious employee. When I asked about it he stated «So I guess you don’t have an appointment!» in a sarcastic tone. He stated that he had someone scheduled for an appointment soon but they had not arrived yet. He might do them if the appointment does not come in the next minute. He said it takes 30 minutes to get fingerprints. He was really annoyed by the fact that I didn’t have one. So then I stated to him «well your website states that it is preferred not required, should I not get them now. » He said well they have really been trying to get that website changed so that it says required, but they have been unable to do so. OMG I was the only customer in the store @ the time. He never apologized or anything. A customer had just walked out of the store. So then when another employee was finished with the only other customer, he told him to do my fingerprints and that he does them all week and doesn’t want to do them on weekends. WELL why is he even working at this store. My fingerprints did not take 30 minutes either, only took about 5 minutes. I had gone to UPS stores to ship packages etc, well I will not be going to any UPS store if this is how they treat their customers.

It was pouring rain I was walking up to the door with a huge box that I needed to tape shut nobody helped me open the door or aknowledged my presence acted like i wasn’t important I am still mad that nobody offered to help me when you clearly see me struggling this place sucks don’t go here because I won’t ever again

I went in to get FBI fingerprinting done; I’ve gone to 3 or 4 other UPS store locations in the past to get fingerprinting with no appointment, and no problem– they’ve always taken walk-​ins, even when the store has been very busy.
Today I walked in, and was informed that there was no way they would be able to fit me into their «already booked schedule», and I would have to make an appointment for another day. There was one other woman in the store finishing up her fingerprinting (she ended up leaving when I left) — there were no other customers. The store was literally empty except for the one fellow fingerprinting, and the other standing behind the counter doing nothing. When I said that the website indicated that walk-​ins were welcomed, I was told again that there was no way that they could fit me in today, and I’d have to make an appointment. Fingerprinting takes 2 minutes. Your website says that you will do walk-​ins. When I pointed this out, there guy said again that they were «booked solid», and I’d have to make an appointment.
So I made an appointment, then drove the 30 minutes out of my way to another location where I was able to walk in, get my fingerprints done (it took 3 minutes), and walk out.

Besides receiving a quality end product the customer service was above and beyond. Every single person that I worked with was knowledgeable, helpful and extremely accommodating. I would highly recommend this store for poster printing as the quality was superb!

The new ownership of this franchise has really stepped things up. In addition to the regular shipping services that you expect, the Warminster UPS store provides fantastic printing services at great prices. The staff is friendly and helpful, and, most importantly, knows how to go the extra mile to meet your needs.

What a great ups store. He did some work for me printing new business cards. I also decided to rent a box from him. It’s nice to add a street address for my business instead of just a PO Box. It makes my clients feel better. He is incredibly friendly. I think his name is Reggie. He apparently bought the store not too long ago and he’s really cleaned it up. Stop by and check it out if you need any business services.

Now under new ownership, this UPS store is again a great resource. If you had issues here in the past, don’t hesitate to give them another try.
I’ve used them for basic shipping, but their strength lies in the business services they offer. From shredding to printing, they are my go to location.
The new owner, Reggie, is attentive and thorough. I hesitated to trust anyone with my document shredding, but Reggie put me at ease and he now handles all my shredding.

This store is now under NEW OWNERSHIP effective April 1, 2014.
As new owners, we are committed to excellent customer service and meeting all your small business needs. If you experience anything less than exceptional service, please ask to speak to the owner, Reggie.
We offer the following services:
— Printing (banners, business cards, menus, anything your small busines needs!)
— Binding
— Laminating
— Shredding
— Mailboxes
— Greeting Cards
— Packing & Shipping
— Frieght
— International

On Dec. 22, 2012 My mom went to mail a speaker system of 2 speakers and a little box to me in San Diego. She was very sick and didnt realize how sick she was till she went to the hospital that next week. She wasn’t thinking that good cause of the illness. She trusted the store employee who is Eric. She paid for the shipping and the store packing of the speaker system and the little box.
The bill she was giving was very high from what was quoted on the website she called me when getting home. I said ok let’s wait till the packages to arrive, to check it at another ups store. He received the packages and then saw that the one speaker that is 38 inches long was wrapped tightly with bubble wrap and put in a box 45 inches long. NO other packing inside, so it could move back and forth freely. He took the boxes to the local ups store and asked how much to send these as shown on the boxes.
There was a huge difference in prices, which ranged from $ 43 to $ 73. The higher amount as if the box was shipped at 39 inches as it should of been. She got billed for the bigger box used with the air gap and charged 4 pounds heavier for each box. SO she was Charged for 8 pounds extra and 6 inches of air space.
The owner, Mark Mercure said it was packed by trained professionals and packed and shipped by UPS standards. He also claimed the San Diego store didn’t know what they were doing. If this is the «new» UPS standards we hate what happened to UPS shipping. She have been trying for over a month to get any of my refund for the correct shipping size and weight. But the owner and UPS store corporate are not going to refund me.
Watch your money at this shady-​money taking business owned by Mark, fyi he also owes the Doylestown location.

New owners will treat you well.