Firestone Complete Auto Care

Staff is very pleasant, and do not pressure you into services you don’t need. Went in on a Tuesday morning for a oil change and was in and out within an hour.
Their mobile app makes it easy to track any service you have had performed.

Asked for a cost estimate. They said they would call the dealer to find out the cost of the part. They never called me back. No follow up means very poor customer service.

Let me start of by saying that I grew up with Firestone. My entire goes to Firestone and trusts them very much. When I moved to New York from Colorado, I was happy to see that there was a Firestone just up Route 9 in case I needed it. After being here for a couple months, i realized I would need it. My car needed a Safety Inspection.
Unfortunately, my 1999 Honda Civic had its check engine light on. I knew what the problem was (crank shaft sensor). More importantly, my car was in perfect condition. I had driven it 5,000 miles with the check engine light on by the time I saved up enough money to feel comfortable to bring it into Firestone.
I told Firestone all I wanted was to get the check engine light out and pass the safety inspection. I told Firestone what the problem was. They told me they couldn’t take my word on it and would have to do their own diagnostics ($ 99).
When I asked why, they told me they had no way of knowing which crank shaft was causing the problem. I lamented. They ended up fixing both of them anyway. They then called me and tried to talk me into several «standard maintenance» purchases. After talking with a mechanic friend, I told them to do the extra maintenance.
As I drove it over the next week, a horrible screeching sound started coming from my car. I brought the car in the next weekend so they could fix it and so I could get the safety inspection (I had to drive it at least 100 miles after the check engine light went out in order to pass). What happened that day is why I will never go to a Firestone again.
First, they failed the safety inspection because my tie rods were broken. They quoted me $ 200. When I asked why they hadn’t told me about this problem the week before, they told me they didn’t do the safety inspection the prior week. The thing is, I wouldn’t have done the standard maintenance if I knew there were more expenses (I live on a very restricted budget).
Second, they told me that the standard maintenance they did the prior week created too much tension in the engine and would likely cause damage if I did not fix it. They quoted me at $ 300…to fix a problem they created.
My car was perfect before I brought it to Firestone. They overcharged me on everything and ruined my car in the meantime. I ended up taking my car down to Throton’s Auto. They did the Safety Inspection and didn’t see anything wrong with it.
UPDATE: Firestone contacted me because of this review. Someone contacted someone at this location and go them to set me up with a free replacement for whatever was causing the noise in my car. It was $ 160 in labor and part waived, which I am thankful. Unfortunately, my review still stands. I will not use them again and am pissed that I had post a review on here to get anything done.
TL;DR: SAVE YOU TIME AND MONEY. AVOID FIRESTONE. GO TO THORTON’S