Acura of Wappingers Falls

This review is only for the SALES department (RE: Armando), as we have yet to deal with their service dept. We are hoping the latter is MUCH better than the former. We purchased a 2016 MDX from this dealership, and the day we were supposed to pick up the car, we called Geico and we wanted an exact cost of insurance. They told us we needed the VIN number, and the representative told us that the dealership takes care of the insurance. We put him on hold then called Armando, who said he didn’t have the VIN yet, and he’d take care of it with Geico. Geico said no problem, and to give us Armando’s number, so Geico would follow up with Armando. Later, Geico called back and said that Armando still didn’t have the VIN, but he’d call back Geico with the VIN and take care of it. Now, 6 months later after calling for a claim for a chipped windshield, Geico said the dealership STILL didn’t send them the window sticker and bill of sale. We naturally then call Armando, who was away, and Daisy told us he would call us back immediately. After waiting ’til 5pm, we call again, and were finally able to reach him. Armando stated that we now have the window sticker and we need take care of it. He didn’t even apologize for not returning our call, which we made evident to Daisy, was a high priority. Of course, this is all after the insane pressure/​guilt trip placed on customers from the dealership to give their salespeople a perfect score on their post-​sale performance report.
We shouldn’t be surprised, though. Even at the beginning when we were researching vehicles, we’d realized that he didn’t know much about the newer models (he even admitted as much). When it came time to actually going through the functions of the newly purchased car, Armando once again showed his ineptitude, when it seemed as if all of us were going through the car for the very first time.
Another issue was the interest rate, where he called me and told me the car was ready to be picked up. We initially told him that Chase gave us a specific interest rate, and he said it wouldn’t be a problem to match. When we went to pick up the car, he said that no one told him about the matching rate from Chase. So we had to wait another hour+ while he finally contacted Honda Financial (which wasn’t matched completely, but we were just fed up at this point, and had our toddler with us so we didn’t want to delay any longer).
We initially chose a black MDX which was already on the lot with only 5 miles on it, preferring metallic gray, but they had none in stock with the options for which we required. Armando later told us he found that another dealer had a gray model with the specs we wanted, and we were delighted, and said we would like that one. It came in, and we were happy until we saw on the odometer that there were 80+ miles already on this car, which he neglected to say when he told us the gray car was available.
Concerning the actual vehicle, there was also an odd stain that looked like white varicose veins on the drivers side door of the vehicle. After further inspection when we got home, the passenger side plastic seat belt clasp was somehow not installed properly, which we had to return to fix. Armando said he would get it taken care of, but then called a service person over to clean it off, and though he did his best using cleaning solution, it still remains an eyesore, as you can see from the attached image. Acura luxury quality control at its best.
Needless to say this was the worst car-​buying experience we’ve ever encountered.
#acuraclientcare

This three stars is really for the service & Finance department, The sales department is not good at all. I was dealing with Adenike in September 2014 in Sales who seemed nice and worked with me to get me in the 2014 MDX I wanted. We went back and forth but came up with a fair deal. When I arrived to pick up the car, she made me wait a good 45 minutes because she didn’t schedule her time well and when she was explaining the car she was more worried about getting me out the door then really understanding how the car worked. Working with Carlo was great and he explained everything to me. A few days after I drove off I call Adenike to ask some questions and when we talking she was very condescending to me. I called to speak to Mike White the Sales Manager to complain and he never returned my calls and had Adenike call me back to tell me not to call him but to call her. Not a wise thing to say. I dropped the issue and moved on. About 10 months later I get a call from my insurance company telling me that they need to take a picture of my car for my collision insurance or it will be dropped, when I questioned that this was a new car and the dealer was supposed to send the paperwork in to get this done, I found out that Adenike never sent the paperwork to my insurance company like she was suppose to. SO I call Mike White again and clearly stated that I was very upset with Adenike and didn’t want to talk to her and that the dealership needed to send the paperwork. Again, he didn’t return my call and had Adenike call me back, I sent a email expressing my dissatisfaction. To Mike White again and never got any response from him! I had to resolve the issue myself, which didn’t make my happy because I had to take time off of work. I love my Acura but won’t buy another one from this dealer. I did file a complaint with Acura directly.

The car for sale was a beautiful car but as far as the dealers well that’s another story! At first the sales man wouldn’t return our phone calls. After calling over a week we finally decided to go to someone else for help. We came in to see the vehicle and they did the utterly worse turn off that a dealership could do which is first came back with an extremely high monthly payment and then after saying that is absurd they then came back with a much much lower monthly payment and nothing changed on our part. I think very little of dealerships that do this! Yes this is typical for a dealership but not that drastic of a number come on! If I were a person that didn’t know any better I would’ve just walked out with the first price. I think that’s being a crook and very unprofessional. You want commission I want a car so why does it have to be so difficult? This was actually my first dealership after the 5 that I spoke to that did this so maybe that’s what made it even worse to me! Everyone else was fairly reasonable with their prices from the beginning.

This review is directed strictly at the Manager named «Vin»
Vin is a bully. He does not engage in a conversation with the potential customer – he tries to intimidate and coerce. He was belittling and appeared to have no time to discuss the price. Unfortunately for any potential customer all sales associates go through Vin. My trip to Acura of Wappingers Falls was a complete waste of time and all car shoppers considering an Acura should look for a different dealer. This dealership should be avoided at all costs.

buyer beware & DONOT buy the extended warranty they donot honor it they will find a way to not reimburse. horrible dealership & lies, lies, lies!

coupon for 19.99 oil change!!! smoke free oil changer… very good. sales ppl, not sure of, but the sure as heck did not appear friendly; service area good, coffee, magazines, and pastries that were wrapped, so germ free… very important

This review is strictly based on working with the service department!
I have an 07 TL and recently moved to the area and since I didn’t really know any place to take my car to get serviced, I decided on going to this Acura dealership. Made an appointment, showed up and even though there was a few people there already, they stuck to their appointment time and got to work. The lounge was comfortable, free snacks and soda, magazines and a TV. Also, there’s a TV showing the camera feed right into the shop, so you can see your car being worked on.
They did all the checks, told me my wipers needed to be changed soon because they’re starting to crack, and after about 30 minutes, the car came back very clean as well. They ran it through the car wash and vacuumed the inside, no charge. Total cost was $ 65. I’ve been there twice for it to be serviced and was extremely pleased both times.

Terrible. Absolutely terrible. If I can deter at least one person from going here, I will have cost them several hundred to potentially thousands of dollars in business. I’ll describe exactly what had taken place so that it’s understood. I was shopping around for a used sports car. Of which there were only a few within a 500 mile range of where I live. When I called in Paige had gladly helped me determine that what they had was still in stock. I then told her that I would happily submit all of my information so that they could run the information to finance to work out the payments/​interest rates/​ect. I didn’t want to drive all the way up there and spend an entire day waiting for finance to turn me down for whatever reason or hit me with a crazy interest rate. She then told me that she needed my credit card to make sure that I was serious. This kinda made it awkward but I gave it to her anyway over the phone. A day or two had passed and I received a phone call from Paige saying that I had been approved and that my payments were actually in a sweet spot. I then set up an appointment. I ended up stuck at work when I was scheduled to be over there. I called in and left a deposit to reserve the vehicle, set up an appointment at noon, then thought I was good to go. I had given practically an entire week for them to get the paperwork ready so I didn’t think much more about it. On the day of the appointment i woke up and had gotten ready to drive up. Looked at my phone. Three missed calls. I called the dealership back. The manager picked up now. He tells me that the vehicle was sold, that my credit apps hadn’t even been looked at, that the paperwork wasn’t done. But to still come in because they can get a used car from Florida, oh and my appointment had been set for 11am. Absolutely insane. Why would I put any money on bringing a car up here if I can’t drive it first. What is the purpose of submitting a credit app and being asked for a credit card if the credit app isn’t actually going to be looked at? Why would I leave a deposit if the vehicle isn’t actually going to be held? I worked for Nielsen, the #1 dealership on the east coast. Generally what is supposed to happen is that if a credit app is submitted and someone shows interest in a vehicle, we give it to management and then finance to determine if a person is able to secure financing. We don’t ask for a credit card and $ 100 to make sure that person is serious. If a deposit is placed on a vehicle, we run the credit card, then put the deal together and mark the keys so that it isn’t sold. If I knew that this was going to happen here, I wouldn’t have even bothered. I guess if you are actually present at this dealership you may get a great deal. But the system that they have in place for out of state potential customers is completely messed up. Stay far away, and if the dealership responds to this, I actually do have the audio from the phone calls. I ended up purchasing from the Mazda dealership on Long Island the next day. It took them all of about two hours to do what this dealership couldn’t do in a week. Amazing.