Hertz Rent A Car

Pending review we will see but they are up to old tricks. Not being honest with customers from the start. Spoke to the manager and we have to talk Monday.

Dropped off the rental car this morning, 1÷13÷16, and all I can say is the young gentlemen who was there deserves all the credit in the world for keeping his composure.
If you have to rent a car and don’t feel like reading the below rant, this place will take care of you just fine.
I walked in at 7:30, the place was open early and there was one person being helped. In a couple minutes the customer was done, and I started to wrap up my process with the Hertz fella. All of the sudden, the FLF (fat little fella) customer who was still there, yells out from behind me, «I need to get to the 7:43 train, you need to take me». The Hertz guy explains to FLF that he needs to help me first. This does not stop FLF, «I was here first. Are you telling me you are going to be the reason I miss my train?». Hertz guys asks me if I mind if I take him, I explain that I also have a train to catch. Hertz guy casually, as cool as a cucumber, tells FLF that he needs to help me first, as I am here, and also a customer. Common sense right, is the Hertz guy supposed to close the store because FLF; a) has no one else to take him, and b) didn’t think ahead to call a cab? Absolutely ridiculous request with another customer there. Furthermore, the train station is about 12 minutes away, though I don’t think FLF has done much walking.
So all the while as I’m getting closed out by Hertz, FLF is going on and on about how this is «bullshit» and «I’m going to miss my train because of you». When the fact is, if he’s missing his train it’s because he didn’t plan ahead. And he also keeps going on and on about the 7:43 train. Had this peasant done his research, which would take about a minute using the MTA website and a map, he would have known Wantagh is by far the closest station, and there was a 7:48. The only 7:43 is out of Merrick, that is the 4^th closest station! Not only was this guy misguided and rude, he was an idiot. Hertz is nice enough to give your dumbass a ride and you want to go to the 4^th closest station? But through all of this, the Hertz fella, remained as calm as could be. I understand the customer is always right mantra, but the way FLF was acting, the Hertz guy could have said something and it would have been fine, but he didn’t.
The Hertz fella wrapped me up as quick as he could and offered me a ride as well, where I mentioned that I was prepared and had a ride lined up. I said it a few times, but FLF had no comeback when I repeated it. I didn’t think he would.
At the end of the day, I hope Hertz appreciates this employee and his actions are recognized. He took all of this unnecessary nonsense from the angry FLF and handled it with class.

This place is the worst rented a car for $ 50 a day and got a Nissan Sentra which is fine, but with a broken transmission mount so not fine when I tried to switch it out they were giving me all types of excuses like they are under staffed finally they agreed to do it because I did not feel safe driving the car it was making noise and shaking. I get to the office to switch the car out and the doors are locked now mind you I called ahead of time and let them know when I’d be there because I had to go to work. Wound up waiting a half hour for someone to show up. I will never rent a car from this place ever again.

So i rented a vehicle for the first time with Hertz… i was ok the first time i went back the following day and the Manager name Dan was a total %@#, not nice so i proceeded to explain the day before about the rate and still had a chip on his shoulder so he explained about the prices change every day bla boa ok i agree but i agreed to get a smaller vehicle to get the rate i was paying, NOT i returned the vehicle and got raped…
He did not want to accommodate any price structure … pooor customer service, i called corporate to see if any one can help and they blew me off the phone…
Great Job hertz…
I was always a Enterprise customer and i will never go back to HERYZ…
Dan at the wantagh location should check him self to a customer service program and learn how to deal with people…

This is about the main number, the 931 number.
Hertz in no way helps their customers, whether new customers or repeat customers. They gave me a crazy price for a rental tonight even though ive seen it cheaper. It seems that they have many prices for the same car class with the same pick up and drop off. After I did my research, I found that all I had to do was change my drop off time by 1 hour and it saves me 100.00 you would think hertzs reps would share this tip, they don’t. I got my car 100.00 cheaper with no thanks to hertz, AND, this will be the last time we use hertz or any other company associated with hertz.

Great rental office. They gave prompt courteous service and gave us an incredible upgrade when we arrived and our car was not ready right away.